Mayfair Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 84 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (5 vs median 2.0)
- High RN turnover (62%)
Bottom 25% in KY · Critically understaffed (RN) · Worst in SIGNATURE HEALTHCARE chain · $33,602 in fines · Abuse citation
What this means for your family
Mayfair Manor's rehabilitation team is frequently praised for helping patients regain independence, making it a potential candidate for short-term recovery. However, families must be vigilant regarding oversight; please specifically ask about call-button response times and security protocols for personal belongings, as these are recurring concerns in recent feedback.
Google Reviews
Google Reviews
84 reviews on Google“Mayfair Manor receives highly polarized feedback, with many families praising the rehabilitation therapy team and the compassionate care provided by nursing staff. However, a significant number of critical reviews highlight severe concerns regarding neglect, slow response times for call buttons, theft of personal property, and poor facility maintenance. Families considering this facility should be aware of the stark contrast between the positive rehab experiences and the reports of inconsistent oversight and unprofessional management.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and therapy services
- Warm, attentive nursing and CNA staff
- Clean and well-maintained facility environment
- Person-centered care approach
Concerns
- Neglect and slow response times to call buttons (mentioned by 4 reviewers)
- Theft of personal belongings and property (mentioned by 3 reviewers)
- Unprofessional or dismissive management (mentioned by 4 reviewers)
- Poor hygiene and facility maintenance issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 84 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed how much effort the management puts into responding to feedback from families; how does the leadership team currently work to address and resolve resident concerns?
- 2With the high praise for your rehab and therapy services, could you tell us more about how the therapy team integrates with the daily nursing care?
- 3What specific protocols are in place to ensure medication is administered accurately and that there are no delays in the medication management process?
- 4How do the CNAs and nursing staff prioritize responding to call buttons, especially during the busier night shifts or during meal times?
- 5What steps are taken to ensure the security of residents' personal belongings and to prevent any loss of property within the facility?
- 6Could you describe what a typical afternoon looks like for residents in terms of social activities and engagement with the community?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Mayfair Manor are wonderful people. The patients and their families are treated well.”
“My Mom recently went here for inpatient rehab after breaking her hip. She was there less than a week. They had not had her out of bed the whole 5 or so days she was there. No therapy was attempted and she ended up with Pneumonia and back in the hospital.”
“If you push the help button You can count on it taking them atleast 2 hours. Especially if you're room number is in the 200s!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Mayfair Manor has concerning patterns with 10 complaint-triggered deficiencies, indicating families have filed reports about care issues. The facility shows repeated problems with resident rights protection, infection control appearing across multiple surveys, and safety hazards. Recent complaints in 2024 involved financial exploitation, inadequate nursing staff, and pharmacy services, though most violations have been corrected.
Feb 12, 2026Routine7
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Nov 26, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Nov 26, 2024Routine4
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 30, 2024Complaint9
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jun 24, 2021Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Federal Penalties
Fine
Nov 26, 2024
$16,801
Fine
Jul 30, 2024
$6,500
Fine
Jul 30, 2024
$10,301
Ownership & Operations
Who Operates This Facility
Mayfair Manor
for profit
Chain Affiliation
Signature Healthcare
68 facilities nationwide
Chain avg rating: 3.0/5 · Rank 63 of 70 (Worst)
Ownership & Management
Owners
Lp O Holdings LLC
Owner · Organization
Agemo Holdings LLC
Owner (parent company) · Organization
Jjla LLC
Owner (parent company) · Organization
Lpsnf II LLC
Owner (parent company) · Organization
Wheaten LLC
Owner (parent company) · Organization
Steier III, Elmer
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
84 reviews from families & visitors
Official Website
Visit mayfairmanorcares.com
Medicare data downloads
Original nursing home datasets
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