California Terrace
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 64 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (23 vs median 11.0)
Bottom 25% in IL · Below recommended RN staffing · Significantly below average staffing · Worst in SABA HEALTHCARE chain · $392,635 in fines · Abuse citation
What this means for your family
This facility has a long history of severe complaints regarding sanitation and staff engagement. Before considering this location, we strongly recommend conducting an unannounced visit to observe the environment firsthand and speaking directly with current residents' families about their daily experiences.
Google Reviews
Google Reviews
64 reviews on Google“California Terrace is a nursing facility that faces severe and recurring criticism regarding cleanliness, staff attentiveness, and basic patient care. Multiple reviewers report pervasive odors, missing personal belongings, and staff who are frequently disengaged or on their phones. While a small minority of recent reviews offer praise, the overwhelming majority of feedback describes a neglectful environment that families find deeply distressing.”
Quality Themes
Tap a score for detailsStrengths
- Occasional friendly staff interactions
- Some reports of clean rooms in specific instances
Concerns
- Pervasive, overwhelming smell of urine and feces (mentioned by 7 reviewers)
- Staff disengaged, on phones, or ignoring residents (mentioned by 9 reviewers)
- Theft or loss of resident clothing and personal belongings (mentioned by 4 reviewers)
- Difficulty reaching staff via phone or getting information (mentioned by 4 reviewers)
- Poor hygiene and lack of basic care (soiled linens, feeding issues) (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1How does the facility manage daily cleaning schedules to ensure all resident rooms and common areas stay fresh and odor-free?
- 2What specific steps are in place to ensure that residents' personal belongings and clothing are securely tracked and protected from loss?
- 3Could you describe your process for communicating important health updates or changes in condition to family members, especially if we are unable to reach the floor staff by phone?
- 4How does the nursing team ensure that medication management and feeding assistance are handled consistently and accurately during every shift?
- 5What kind of daily activities or social events are currently available to help residents stay engaged and connected with one another?
- 6In the event of a medical emergency after hours, what is the immediate protocol for contacting physicians and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“My relative frequently lays / sits around in soiled depends & flimsy growns. They claims the clothing are always in the laundry room or somewhere.”
“I had to spend three agonizing weeks there to 'help my mental health more'. They don't have group therapy meetings, I saw a nurse practitioner to the psychiatrist once, they gave me the wrong meds or didn't give me meds at all, food was barely edible.”
“Most of staff are at nurses station on their phone and have no regard to helping get answers for the care for their loved ones.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
California Terrace shows a concerning pattern of repeated deficiencies from numerous family complaints, with 52 of 88 violations complaint-triggered. The most recurring issues involve accident prevention and supervision, protection from abuse and neglect, and maintaining clean living environments. While all violations show correction dates, the same problems persist across multiple surveys, including recent citations for accident hazards and abuse protection in late 2024, suggesting ongoing challenges in addressing fundamental safety and care concerns.
Mar 28, 2026Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Mar 20, 2026Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 1, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Dec 31, 2025Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Sep 19, 2025Complaint3
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 14, 2025Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Federal Penalties
Fine
Oct 9, 2024
$139,231
Fine
Mar 6, 2024
$158,860
Fine
Jan 17, 2024
$37,700
Fine
Nov 17, 2023
$13,039
Fine
Sep 15, 2023
$14,745
Ownership & Operations
Who Operates This Facility
California Terrace
for profit
Chain Affiliation
Saba Healthcare
11 facilities nationwide
Chain avg rating: 1.4/5 · Rank 8 of 11 (Worst)
Ownership & Management
Owners
Mtj Holdings LLC
Owner · Organization
Blonder, Moshe
Owner
Singer, Aharon
Owner
Cohen, Mayer
Owner (parent company)
Singer, Tzvi
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
64 reviews from families & visitors
Official Website
Visit californiaterracehc.com
Medicare data downloads
Original nursing home datasets
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