Terraces at the Clare
Strong Medicare quality ratings; families often praise high-quality, professional rehabilitation therapy team. Still worth an in-person visit.
based on 120 Google reviews
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What this means for your family
The Terraces at The Clare is widely recognized for its exceptional rehabilitation therapy and luxurious, clean environment, making it a top-tier choice for post-surgical recovery. However, families should be prepared for potential communication hurdles during the initial admissions process and may want to ask specific questions about staffing ratios if their loved one requires high-intensity monitoring.
Google Reviews
Google Reviews
120 reviews on Google“The Terraces at The Clare is a highly regarded senior living and rehabilitation community in Chicago, frequently praised for its luxurious, hotel-like environment and professional, compassionate staff. While the vast majority of families and patients report excellent experiences with post-surgical rehab and long-term care, a small number of reviewers have raised concerns regarding communication during the intake process and occasional staffing responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- High-quality, professional rehabilitation therapy team
- Clean, modern, and well-maintained facility
- Warm and attentive nursing and support staff
- Excellent location with city views and amenities
Concerns
- Understaffing leading to slow response times (mentioned by 2 reviewers)
- Poor communication or dismissive attitude during intake/admissions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 125 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Since the facility is so modern and well-maintained, could you show us the specific areas where residents enjoy the city views?
- 2We noticed the rehab team is highly regarded; how do you tailor therapy plans to help residents regain their independence?
- 3How do you ensure that nursing staff can provide prompt responses to call lights, especially during busier shifts?
- 4What is the process for keeping families updated on medical changes or new care needs after the initial admission?
- 5In the event of a medical emergency during the night, what is the immediate protocol for resident care?
- 6What kind of daily activities or social outings are available to help residents stay engaged with the local community?
Personalized based on this facility's data
Key Review Excerpts
“The therapists and nurses are top notch and take the time to get to know you and figure out how they can best help you. The CNAs are so hard working and professional.”
“The therapy team was perfect! They had her back on her feet, walking and navigating 13+ stairs in our home in under a month!”
“My mother lived here for four years, the last two of which were in the memory care unit. She had outstanding care and it was very easy for me to work with the staff regarding everything that concerned my mother’s well-being.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows persistent infrastructure and safety concerns, particularly with fire safety systems (sprinklers, alarms, extinguishers) and building exits that have recurred across multiple surveys. Families have filed complaints resulting in deficiencies related to abuse response, medication management, and medical record privacy. While all violations have been reportedly corrected, the pattern of recurring fire safety issues and recent complaint-triggered deficiencies warrant careful consideration during any visit.
May 2, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 13, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 11, 2024Routine5
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Apr 11, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 14, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 25, 2023Routine8
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Ownership & Operations
Who Operates This Facility
Terraces at the Clare
for profit
Chain Affiliation
Life Care Services
45 facilities nationwide
Chain avg rating: 4.0/5 · Rank 5 of 20 (Best)
Ownership & Management
Owners
The Clare Partners LLC
Owner · Organization
Lcs the Clare LLC
Owner (parent company) · Organization
Pearson Street Partners LLC
Owner (parent company) · Organization
Lcs Management Holding Company, LLC
Owner (parent company) · Organization
Mccarthy Group LLC
Owner (parent company) · Organization
Mpm Senior Living Investors, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
120 reviews from families & visitors
Official Website
Visit theclare.com
Medicare data downloads
Original nursing home datasets
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