Kensington Place Nrsg & Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 35 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (20 vs median 11.0)
Bottom 25% in IL · Critically understaffed (RN) · Significantly below average staffing · Abuse citation
What this means for your family
While the facility's rehabilitation team is frequently praised for helping patients regain mobility, the recurring, severe reports regarding cleanliness and staff conduct are significant red flags. We strongly recommend conducting an unannounced visit to inspect the living conditions personally and asking management specifically how they address the documented concerns regarding patient safety and hygiene.
Google Reviews
Google Reviews
35 reviews on Google“Kensington Place NRSG & Rehab receives highly polarized feedback, with some families praising the physical therapy department and individual staff members for their attentive care during short-term stays. However, there are severe and recurring allegations regarding facility cleanliness, staff professionalism, and historical reports of patient mistreatment that have deeply concerned the community. Prospective families should weigh the positive reports of rehabilitation progress against the significant, documented complaints regarding the physical environment and quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Attentive individual nursing staff
- Helpful intake and placement assistance
Concerns
- Facility cleanliness and unpleasant odors (mentioned by 4 reviewers)
- Allegations of staff abuse or neglect (mentioned by 5 reviewers)
- Poor communication regarding patient needs and medication (mentioned by 2 reviewers)
- Historical reports of patient dumping (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the management is very responsive to feedback online; how does the team currently use resident and family input to improve the cleanliness and dining experience?
- 2With the high level of care provided by your therapy teams, how do you coordinate with the nursing staff to ensure a smooth transition from rehab back to daily living?
- 3What specific protocols are in place to ensure medication management is accurate and that family members are kept updated on any changes in a resident's needs?
- 4Can you walk us through the daily schedule, specifically regarding social activities and how residents engage with one another during meal times?
- 5How does the nursing team handle medical emergencies or urgent changes in a resident's condition during the overnight hours?
- 6What steps is the facility taking to address recent state inspection findings and ensure the highest standards of resident safety and care?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy department are Performing miracles in my opinion to give a love one the ability to return to a normal sense of life and mobility.”
“The only issues I had was the Social Director was a bully and the kitchen couldn't comprehend no fish or shellfish because I am allergic to it and it also messes up my breathing.”
“The staff there took out time to take care of any concerns that I had regarding my grandmother”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of families filing complaints, resulting in 34 complaint-triggered deficiencies across 25 surveys. The most recurring issues involve protection from abuse and neglect (appearing frequently), food safety and dietary services, and maintaining a safe, clean environment. While most deficiencies show correction dates, the persistent complaints about resident protection and recent issues remaining uncorrected suggest ongoing care quality concerns that warrant careful family investigation before placement.
Jan 22, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Dec 12, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 27, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 1, 2025Routine16
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Apr 18, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 20, 2025Complaint2
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Federal Penalties
Payment Denial
Apr 18, 2025
1-day denial
Ownership & Operations
Who Operates This Facility
Kensington Place Nrsg & Rehab
for profit
Chain Affiliation
Wissati Irrevocable Trust
5 facilities nationwide
Ownership & Management
Owners
Abbington Village Nursing and Rehabilitation Center LLC
Owner · Organization
Wissati Irrevocable Trust
Owner (parent company) · Organization
Mashiach, Yechiel
Owner (parent company)
Ray Mashiach, Malka
Owner (parent company)
Ray, Chaim
Owner (parent company)
Ray, Devorah
Owner (parent company)
Ray, Elimelech
Owner (parent company)
Ray, Nechama
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit kensingtonrehab.com
Medicare data downloads
Original nursing home datasets
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