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Nursing HomeMedicaid Investigative

Kensington Place Nrsg & Rehab

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3405 South Michigan Avenue, Douglas · Chicago, IL 60616155 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 35 Google reviews

5
4
3
2
1
Kensington Place Nrsg & Rehab Nursing Home in Chicago, IL — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (20 vs median 11.0)

Bottom 25% in IL · Critically understaffed (RN) · Significantly below average staffing · Abuse citation

Source: Medicare data

What this means for your family

While the facility's rehabilitation team is frequently praised for helping patients regain mobility, the recurring, severe reports regarding cleanliness and staff conduct are significant red flags. We strongly recommend conducting an unannounced visit to inspect the living conditions personally and asking management specifically how they address the documented concerns regarding patient safety and hygiene.

Google Reviews

Google Reviews

35 reviews on Google
Kensington Place NRSG & Rehab receives highly polarized feedback, with some families praising the physical therapy department and individual staff members for their attentive care during short-term stays. However, there are severe and recurring allegations regarding facility cleanliness, staff professionalism, and historical reports of patient mistreatment that have deeply concerned the community. Prospective families should weigh the positive reports of rehabilitation progress against the significant, documented complaints regarding the physical environment and quality of care.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean1.0ActivitiesN/AMeds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Attentive individual nursing staff
  • Helpful intake and placement assistance

Concerns

  • Facility cleanliness and unpleasant odors (mentioned by 4 reviewers)
  • Allegations of staff abuse or neglect (mentioned by 5 reviewers)
  • Poor communication regarding patient needs and medication (mentioned by 2 reviewers)
  • Historical reports of patient dumping (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'18(1)'20(2)'23(8)'25(12)'26(2)

Distribution · 39 analyzed

5
16
4
3
3
0
2
0
1
20

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the management is very responsive to feedback online; how does the team currently use resident and family input to improve the cleanliness and dining experience?
  • 2With the high level of care provided by your therapy teams, how do you coordinate with the nursing staff to ensure a smooth transition from rehab back to daily living?
  • 3What specific protocols are in place to ensure medication management is accurate and that family members are kept updated on any changes in a resident's needs?
  • 4Can you walk us through the daily schedule, specifically regarding social activities and how residents engage with one another during meal times?
  • 5How does the nursing team handle medical emergencies or urgent changes in a resident's condition during the overnight hours?
  • 6What steps is the facility taking to address recent state inspection findings and ensure the highest standards of resident safety and care?

Personalized based on this facility's data


Key Review Excerpts

The physical therapy department are Performing miracles in my opinion to give a love one the ability to return to a normal sense of life and mobility.

Long-term resident's family · 2025★★★★★

The only issues I had was the Social Director was a bully and the kitchen couldn't comprehend no fish or shellfish because I am allergic to it and it also messes up my breathing.

Rehab patient · 2023★★★★★

The staff there took out time to take care of any concerns that I had regarding my grandmother

Rehab patient's family · 2025☆☆☆☆
Source: 35 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.31hrs
42%
Registered nurses for medical care
Total Nursing
2.25hrs
55%
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

12

measures

Worse Than Avg

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility98.4%
Worse than Avg
Here
98.4%
US
12.1%
IL
52.5%
Cook
74.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility55.1%
Worse than Avg
Here
55.1%
US
15.4%
IL
21.8%
Cook
24.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility4.5%
Better than Avg
Here
4.5%
US
19.4%
IL
21.1%
Cook
17.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility4.1%
Better than Avg
Here
4.1%
US
19.5%
IL
18.3%
Cook
10.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
93.4%
IL
90.0%
Cook
85.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility2.5%
Better than Avg
Here
2.5%
US
15.3%
IL
15.9%
Cook
9.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility93.3%
Better than Avg
Here
93.3%
US
81.8%
IL
69.0%
Cook
55.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility87.2%
Better than Avg
Here
87.2%
US
79.7%
IL
63.1%
Cook
55.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility7.5%
Worse than Avg
Here
7.5%
US
1.6%
IL
2.4%
Cook
2.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

19deficiencies
1penalties
Well above state avg (12.0)
35 complaint-triggered

This facility shows a concerning pattern of families filing complaints, resulting in 34 complaint-triggered deficiencies across 25 surveys. The most recurring issues involve protection from abuse and neglect (appearing frequently), food safety and dietary services, and maintaining a safe, clean environment. While most deficiencies show correction dates, the persistent complaints about resident protection and recent issues remaining uncorrected suggest ongoing care quality concerns that warrant careful family investigation before placement.

Jan 22, 2026Complaint
2
0584Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Dec 12, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jun 27, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

May 1, 2025Routine
16
0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0730Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0732Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0802Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0944Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0645Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Apr 18, 2025Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Feb 20, 2025Complaint
2
0575Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.

0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Federal Penalties

Payment Denial

Apr 18, 2025

1-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Kensington Place Nrsg & Rehab

Organization Type

for profit

Chain Affiliation

Chain Name

Wissati Irrevocable Trust

Chain Size

5 facilities nationwide

Ownership & Management

Owners

Abbington Village Nursing and Rehabilitation Center LLC

Owner · Organization

Wissati Irrevocable Trust

Owner (parent company) · Organization

40%

Mashiach, Yechiel

Owner (parent company)

15%

Ray Mashiach, Malka

Owner (parent company)

15%

Ray, Chaim

Owner (parent company)

7%

Ray, Devorah

Owner (parent company)

7%

Ray, Elimelech

Owner (parent company)

7%

Ray, Nechama

Owner (parent company)

7%

Key personnel

Cibc Bank USA5% or Greater Security InterestAbbington Village Nursing and Rehabilitation Center LLCManagerAnand, ChandraManagerStaine, CynthiaManagerGrasso, AlbertTrustee of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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