Bryn Mawr Village
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 121 Google reviews

Watch Bryn Mawr Village
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Bryn Mawr Village is frequently praised for its clean environment and effective physical therapy team, making it a potential candidate for short-term rehab. However, families must be vigilant; multiple reviewers have reported significant issues with night-shift responsiveness and communication. We strongly recommend visiting during off-hours and asking specifically how the facility handles call-bell response times and medication management.
Google Reviews
Google Reviews
121 reviews on Google“Bryn Mawr Village receives highly polarized feedback, with many families praising the facility for its cleanliness, friendly atmosphere, and effective rehabilitation therapy. However, a significant number of reviewers report serious concerns regarding inconsistent staffing levels, poor communication from administration, and instances of neglect, particularly during night shifts and weekends. Families should be aware that while many have positive experiences, there is a recurring pattern of complaints regarding responsiveness and the quality of care provided by temporary or agency staff.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean, well-maintained facility environment
- Friendly and professional front-desk and administrative staff
- Welcoming atmosphere for visitors
Concerns
- Slow or non-existent response to call bells (mentioned by 5 reviewers)
- Poor communication from administration and difficulty reaching staff (mentioned by 4 reviewers)
- Inconsistent care and staffing shortages, particularly at night/weekends (mentioned by 6 reviewers)
- Unpleasant odors in rooms or hallways (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 125 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility is quite large with 120 residents; how do you ensure that staff are able to respond promptly to call bells, especially during evening and weekend shifts?
- 2Could you walk me through your process for keeping families updated on a resident's care, and who would be our primary point of contact if we have questions?
- 3Given the recent focus on facility maintenance, what is your current protocol for ensuring rooms and common areas remain fresh and odor-free throughout the day?
- 4We’ve heard great things about your physical and occupational therapy programs; how do you integrate those services into a resident's daily routine?
- 5How does your nursing team manage medication administration to ensure accuracy and consistency for residents?
- 6What steps are you taking to improve the dining experience and ensure that meal times are both nutritious and enjoyable for residents?
Personalized based on this facility's data
Key Review Excerpts
“The staff is wonderful and very kind and caring. It’s not a fancy place, but what really matters is the quality of care which was above what we experienced in other local facilities.”
“My mother was laying in her urine for 2hrs before someone came to help the county needs to shut that place down and they were operating without a social worker in that place which i know is ille”
“The Rehab Dept is great-very knowledgeable and valuable (Paul, Lily, Jennie, Mike) and the unit manager, Deirdre does her best. But the care is questionable and the nurses just dispense meds and do not tell you what is given even if specifically asked.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
8
measures
6
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 46 deficiencies across multiple surveys, with families filing at least four complaints that triggered investigations. The most recurring issues involve resident rights violations, care planning problems, and nutrition/dietary services. Most deficiencies appear corrected, but two recent complaint-related violations regarding abuse response and grievance procedures remain without correction plans, raising red flags about resident safety and advocacy.
Feb 13, 2026Routine21
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Sep 24, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Mar 6, 2025Routine13
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 10, 2024Routine13
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Feb 14, 2024Complaint1
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Federal Penalties
Fine
May 10, 2024
$15,902
Ownership & Operations
Who Operates This Facility
Bryn Mawr Village
nonprofit
Ownership & Management
Owners
Haverford Holding Company INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
121 reviews from families & visitors
Official Website
Visit brynmawr-village.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Rosette Villanova
2.4 miAssisted Living · Villanova, PA
Pine View Healthcare and Rehabilitation Center
3.4 miNursing Home · Broomall, PA
The Residence at Bala Cynwyd
4.4 miAssisted Living · Bala Cynwyd, PA
Simpson House INC
5.3 miNursing Home · Philadelphia, PA
Centennial Healthcare and Rehabilitation Center
6.1 miNursing Home · Philadelphia, PA
Springfield Rehabilitation and Healthcare Center
6.2 miNursing Home · Springfield, PA