Sunrise of Haverford
Families consistently rate this highly — reviewers highlight compassionate and professional nursing staff. Schedule a visit to confirm the fit.
based on 33 Google reviews
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What this means for your family
This facility offers a highly professional sales and onboarding experience and a staff that many find genuinely caring. However, because there are significant allegations regarding the authenticity of 5-star reviews and a discrepancy in care quality, families should conduct an unannounced visit and speak directly with current residents' families to verify the current standard of care.
Google Reviews
Google Reviews
33 reviews on Google“Families often praise the facility for its welcoming atmosphere, professional sales staff, and the compassionate nature of the nursing and care teams. However, some reviewers have raised serious concerns regarding the quality of care and the authenticity of recent positive reviews, suggesting a discrepancy between marketing and actual resident experience.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Welcoming and informative sales and tour process
- Beautiful and well-maintained physical environment
- Engaging and interactive community activities
Concerns
- Discrepancy between marketing promises and actual care quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to feedback from the community; how does that culture of communication extend to how you update families on their loved ones?
- 2The physical environment here is beautiful; could you tell me more about your daily routines for maintaining the cleanliness and upkeep of the resident spaces?
- 3We've heard great things about the engaging activities here; what are some of the favorite interactive programs that residents currently participate in?
- 4Since the nursing staff is highly regarded, how do you ensure that the level of personalized care remains consistent as a resident's needs change over time?
- 5In the event of a medical emergency during the night, what is the specific protocol for getting immediate assistance for a resident?
- 6How do you ensure that the high standard of care promised during the move-in process is consistently delivered by the floor staff every single day?
Personalized based on this facility's data
Key Review Excerpts
“Sunrise of Haverford has been a perfect new home for my mother who is 87 with physical and cognitive needs. When my husband and I arrived for an initial tour, Laurey, the Director of Sales, was so welcoming, supportive and informative.”
“Walked in just looking for a place that I might place my husband who suffers from dementia. The first thing I noticed upon walking thru the door was the smell of the food. It was divine, as you would expect, from an authentic chef prepared meal.”
“Great people. Great care of patients. I am the onstaff podiatrist for the facility and the staff is always available and helpful. A++”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, Sunrise of Haverford underwent 16 inspections, resulting in 7 clean reports and 25 recorded violations. Findings from these inspections included issues related to food safety, medication storage, documentation accuracy, and administrative record-keeping.
Mar 24, 2025Routine
A copy of the chapter 2600 regulations was not posted in a conspicuous and public place.
A staff person was working without a completed Pennsylvania State Police criminal background check on file.
Direct care staff training for the 2024 year did not include required topics such as medication self-administration and care for residents with mental illness or intellectual disabilities.
Nov 26, 2024Routine
Staff member was observed on video transferring a resident incorrectly and without communication, causing the resident to express distress.
A resident admitted to the Secure Dementia Care Unit did not have a written cognitive preadmission screening completed within the required 72 hours prior to admission.
Jul 25, 2024Routine
The resident-home contract was not signed by the resident.
A resident reported that a staff member was being rough and forceful during overnight care, causing the resident's head to hit the wall.
The facility could not provide proof that a direct care staff person had completed and passed the Department-approved direct care training course and competency test.
Mar 15, 2023RoutineCleanReport
No deficiencies found during this inspection.
Jan 12, 2023Routine
Staff failed to provide a resident with required assistance with ADLs as indicated in their support plan.
A staff member entered a resident's room aggressively, used verbal intimidation, and failed to provide requested personal care and assistance with transfers.
Jun 7, 2022Routine
Tylenol Extra Strength 500mg prescribed to Resident 1 was not available in the home.
Resident 1's and 2's records did not include a record of incident reports.
Apr 8, 2022Routine
An allegation of inappropriate touch reported on 4/2/22 was not reported to the Area Office of Aging until 4/4/22.
Staff person D was not placed on leave pending investigation until 4/4/22, despite the incident occurring on 4/2/22.
The facility failed to report an incident of alleged abuse to the Department within the required 24-hour timeframe.
Feb 8, 2022RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Szr Haverford AL Opco LLC
for profit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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