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Nursing Home Investigative

Quadrangle

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3300 Darby Road, Haverford, PA 1904163 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 150 Google reviews

5
4
3
2
1
Quadrangle Nursing Home in Haverford, PA — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (17 vs median 8.0)

Below average in PA · Meets national RN staffing standard · Above recommended total nurse staffing · Below chain average · $8,278 in fines

Source: Medicare data

What this means for your family

The Quadrangle offers an exceptional, intellectually stimulating environment for independent living, but families should be extremely cautious regarding the rehabilitation and skilled nursing services. If you are considering this facility for a loved one needing medical care, we strongly recommend requesting a tour of the clinical areas and asking specific questions about staffing ratios and communication protocols for off-hours.

Google Reviews

Google Reviews

150 reviews on Google
The Quadrangle is a highly regarded independent living community praised for its intellectual, active, and welcoming resident body, beautiful grounds, and extensive programming. However, the facility faces significant criticism regarding its rehabilitation and skilled nursing services, with multiple reports of poor clinical care, understaffing, and inconsistent communication. Prospective families should distinguish between the vibrant independent living experience and the concerns surrounding the facility's medical and rehab wings.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean5.0Activities10.0Meds2.0Memory2.0Comms3.0Value4.0

Strengths

  • Vibrant, intellectually engaged resident community
  • Beautiful, well-maintained arboretum-style grounds
  • Extensive resident-run activities and cultural programming
  • Professional and welcoming staff in independent living

Concerns

  • Poor quality of care and neglect in rehabilitation/skilled nursing (mentioned by 9 reviewers)
  • Understaffing leading to slow response times and lack of attention (mentioned by 6 reviewers)
  • Inconsistent food quality and dining service issues (mentioned by 5 reviewers)
  • Poor communication from administrative and medical staff (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'17(3)'19(9)'21(23)'23(21)'25(40)'26(13)

Distribution · 155 analyzed

5
102
4
17
3
11
2
6
1
19

How They Respond to Reviews

98%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about the beautiful arboretum-style grounds; how often do residents get to enjoy outdoor time in the gardens?
  • 2With such a vibrant community of resident-run activities, how can a new resident get involved in planning or leading cultural programs?
  • 3Could you walk us through the process for medication management and how the nursing staff ensures everything is handled accurately during shift changes?
  • 4How does the clinical team communicate important health updates or changes in condition to family members to ensure we are always in the loop?
  • 5What specific steps are in place to ensure that residents receive timely assistance and attentive care, especially during the evening or overnight hours?
  • 6We'd love to hear more about the dining experience, specifically how the menu is planned and how you address any preferences or consistency in meal service?

Personalized based on this facility's data


Key Review Excerpts

The greatest feature of the Quadrangle is the warm, friendly, and welcoming family of residents. Likewise, the staff are pleasant, willing and helpful.

Independent living resident · 2025★★★★★

The food was terrible. It was either cold, not the right things he ordered, things missing or hard. When we complained, we were told to ask for a sandwich instead which he never ended up getting. The room was filthy.

Family of rehab patient · 2025☆☆☆☆

If you need memory care do not put your loved one here. While there are nice people who work on the floor admirably in what is challenging work dealing with memory care issues, the people who work in admin and the care office are disengaged and dismissive.

Memory care family member · 2025☆☆☆☆
Source: 150 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.09hrs
OK
Registered nurses for medical care
Total Nursing
5.44hrs
OK
All nurses + aides combined
Staff Turnover
100%
Lower is better (< 30% = good)
RN Turnover
100%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

9

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
PA
8.3%
Delaware
17.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.8%
Better than Avg
Here
5.8%
US
15.4%
PA
17.8%
Delaware
15.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility30.8%
Worse than Avg
Here
30.8%
US
19.4%
PA
26.0%
Delaware
23.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility22.1%
Worse than Avg
Here
22.1%
US
15.3%
PA
18.4%
Delaware
11.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility82.8%
Worse than Avg
Here
82.8%
US
93.4%
PA
87.1%
Delaware
87.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.9%
Better than Avg
Here
14.9%
US
19.5%
PA
19.9%
Delaware
22.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility47.1%
Worse than Avg
Here
47.1%
US
79.7%
PA
68.7%
Delaware
76.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility54.1%
Worse than Avg
Here
54.1%
US
81.8%
PA
69.2%
Delaware
68.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
1.6%
PA
1.4%
Delaware
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
1penalties
Well above state avg (10.1)
5 complaint-triggered
$8,278 in fines

Quadrangle has faced significant challenges with 60 deficiencies across recent surveys, including family-reported complaints about medication errors, safety hazards, and abuse protection failures. The facility shows recurring problems with medication management, fire safety systems, and basic care planning that persist across multiple inspections. While all issues have correction dates, the pattern of repeated violations in critical areas like safety and medication handling suggests ongoing operational struggles that families should carefully consider.

Sep 3, 2025Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 12, 2025Complaint
1
0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Apr 3, 2025Routine
21
0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

Apr 3, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jan 16, 2025Complaint
2
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

May 22, 2024Routine
22
0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0814Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0131Potential for harm · PatternCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0868Potential for harm · IsolatedCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0346Minimal · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0355Minimal · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

Federal Penalties

Fine

Jan 16, 2025

$8,278

Ownership & Operations

Who Operates This Facility

Owner / Operator

Quadrangle

Organization Type

for profit

Chain Affiliation

Chain Name

Healthpeak Properties, INC.

Chain Size

15 facilities nationwide

Chain avg rating: 3.3/5 · Rank 13 of 15

Ownership & Management

Owners

Hcp S-H Sunrise Opco Holdco LLC

Owner · Organization

Hcp S-H 2014 Member LLC

Owner (parent company) · Organization

Hcp S-H Opco Trs LLC

Owner (parent company) · Organization

Healthpeak Op LLC

Owner (parent company) · Organization

Healthpeak Properties INC

Owner (parent company) · Organization

S-H 2014 Opco Trs INC

Owner (parent company) · Organization

Cheng, Patrick

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Johnston, Shawn

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Russo, Frank

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Sunrise Senior Living Management INCManagerBown, KeithManagerCoelho, AndrewManagerDesai, MehirManagerEccles, SusanManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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