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Nursing HomeMedicaid Investigative

Bryn Mawr Extended Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

956 Railroad Avenue, Bryn Mawr, PA 19010160 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 141 Google reviews

5
4
3
2
1
Bryn Mawr Extended Care Center Nursing Home in Bryn Mawr, PA — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (14 vs median 8.0)

Bottom 25% in PA · Critically understaffed (RN) · Worst in SABER HEALTHCARE GROUP chain · $42,412 in fines

Source: Medicare data

What this means for your family

While the physical therapy department is frequently cited as a major strength, families should be extremely cautious regarding the facility's consistency. We strongly recommend visiting during off-hours or weekends to observe staffing levels, as multiple reviewers have reported significant delays in call-bell response and hygiene maintenance during those times.

Google Reviews

Google Reviews

141 reviews on Google
Bryn Mawr Extended Care Center receives polarized feedback, with many families praising the dedicated physical therapy team and specific staff members who go above and beyond. However, a significant number of reviewers report serious concerns regarding chronic understaffing, slow response times to call bells, and inconsistent hygiene standards. Families considering this facility should be aware of the stark contrast between the positive experiences of some and the reports of neglect and poor communication from others.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean3.0Activities5.0Meds3.0Memory4.0Comms3.0ValueN/A

Strengths

  • Excellent physical therapy department
  • Attentive and compassionate individual staff members
  • Strong admissions and administrative support
  • Effective collaboration with hospice providers

Concerns

  • Chronic understaffing leading to long wait times for assistance (mentioned by 14 reviewers)
  • Poor hygiene, cleanliness, and persistent odors (mentioned by 9 reviewers)
  • Inconsistent or poor communication from management/nursing (mentioned by 6 reviewers)
  • Inadequate or poor quality food service (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(6)'20(24)'22(12)'24(11)'26(35)

Distribution · 133 analyzed

5
89
4
8
3
3
2
5
1
28
18 reviews posted between Jun 15, 2026Jun 17, 2026 · 18 were 5-star
11 reviews posted between Jun 21, 2026Jun 25, 2026 · 10 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility has a very active physical therapy department; how do you integrate those services into the daily routine for residents who need extra support?
  • 2Given the feedback regarding cleanliness and facility odors, could you walk me through your current housekeeping schedule and how you maintain hygiene in resident living areas?
  • 3I see that management is very active in responding to feedback online; what is your preferred process for families to communicate concerns directly to leadership to ensure they are addressed promptly?
  • 4With staffing levels being a common topic in care settings, what specific protocols do you have in place to ensure residents receive timely assistance when they call for help?
  • 5How does your team approach the dining experience to ensure that meals are both nutritious and enjoyable for residents with specific dietary needs?
  • 6In the event of a medical emergency or a sudden change in a resident's health, what is the communication protocol for notifying family members and coordinating with outside providers?

Personalized based on this facility's data


Key Review Excerpts

My mother was at BMEC of the last 2 years. She sadly passed last week. I cannot begin to tell you how amazing the staff is here. They go out of their way to help in every aspect.

Long-term resident's family · 2025★★★★★

The rehab here team is fantastic. My mother’s quality of life is the greatest it’s ever been.

Rehab patient's family · 2023★★★★★

The administrator never seems to be there. Constant voicemail. The director of nursing and supervising nurse never answer the phone. Communication is horrible.

Family member · 2023★★☆☆☆
Source: 141 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.35hrs
47%
Registered nurses for medical care
Total Nursing
3.38hrs
83%
All nurses + aides combined
Staff Turnover
39%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

7

measures

Worse Than Avg

5

measures

Mixed Results

5

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility74.2%
Worse than Avg
Here
74.2%
US
93.4%
PA
87.1%
Delaware
87.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility11.1%
Better than Avg
Here
11.1%
US
14.4%
PA
17.5%
Delaware
13.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility12.0%
Better than Avg
Here
12.0%
US
15.5%
PA
17.7%
Delaware
15.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility20.6%
Mixed vs Avgs
Here
20.6%
US
19.4%
PA
26.0%
Delaware
23.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility14.6%
Mixed vs Avgs
Here
14.6%
US
15.3%
PA
18.4%
Delaware
13.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility11.9%
Mixed vs Avgs
Here
11.9%
US
12.1%
PA
8.3%
Delaware
15.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility11.6%
Worse than Avg
Here
11.6%
US
79.8%
PA
68.7%
Delaware
75.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility18.1%
Worse than Avg
Here
18.1%
US
81.8%
PA
69.2%
Delaware
68.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.9%
Worse than Avg
Here
3.9%
US
1.6%
PA
1.4%
Delaware
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
2penalties
Near state avg (10.1)
23 complaint-triggered
$42,412 in fines

Families have filed 23 complaints triggering inspections, indicating ongoing concerns about care quality, nutrition services, and medication management. The facility shows recurring issues across multiple areas including patient care planning, dietary services, and safety systems, with problems appearing to persist across recent surveys despite reported corrections. While all deficiencies have correction dates, the pattern of repeated violations in core care areas warrants careful consideration during your visit.

Mar 12, 2026Routine
27
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0100Potential for harm · WidespreadCorrected

Construction Deficiencies

Meet other general requirements.

0281Potential for harm · WidespreadCorrected

Egress Deficiencies

Install proper backup exit lighting.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0131Potential for harm · PatternCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0344Potential for harm · PatternCorrected

Smoke Deficiencies

Have an alternate power supply for its alarm system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0541Potential for harm · PatternCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0813Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0036Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0037Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

Mar 12, 2026Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Oct 3, 2025Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Apr 10, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Apr 10, 2025Routine
20
0351Potential for harm · Widespread

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · Widespread

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · Widespread

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918Potential for harm · Widespread

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0321Potential for harm · Pattern

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0809Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0840Potential for harm · IsolatedCorrected

Administration Deficiencies

Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0100Minimal · WidespreadCorrected

Construction Deficiencies

Meet other general requirements.

Nov 1, 2024Routine
13
0353Potential for harm · Widespread

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0583Potential for harm · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0541Potential for harm · PatternCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0915Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Federal Penalties

Fine

Nov 1, 2024

$12,048

Fine

Feb 1, 2024

$23,877

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bryn Mawr Extended Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Saber Healthcare Group

Chain Size

127 facilities nationwide

Chain avg rating: 3.0/5 · Rank 114 of 125 (Worst)

Ownership & Management

Key personnel

Bhg Aviv LLC5% or Greater Security InterestVolpe, BenjaminOfficer / DirectorWeisberg, WilliamOfficer / DirectorNicoluzakis, GregoryOfficer / DirectorVolpe, BenjaminOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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