Bryn Mawr Village
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based on 111 Google reviews
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What this means for your family
This facility is an excellent choice if your primary concern is cleanliness and a welcoming, pleasant environment for visits. However, if your loved one requires high-acuity medical monitoring, you must closely supervise medication administration and proactively demand regular updates, as multiple families have reported lapses in nursing communication and responsiveness.
Google Reviews
Google Reviews
111 reviews on Google“Families will find a facility that is frequently praised for its cleanliness, pleasant atmosphere, and friendly reception staff. However, there are significant, serious concerns regarding nursing communication, medication management, and staffing shortages that can lead to delayed care and unanswered call bells.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained environment
- Friendly and welcoming reception staff
- Compassionate care from certain therapists and aides
- Pleasant atmosphere and well-groomed grounds
Concerns
- Staffing shortages and reliance on temporary agency nurses (mentioned by 3 reviewers)
- Poor communication from management and nursing regarding medical updates (mentioned by 2 reviewers)
- Slow response times to call bells and resident needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard such wonderful things about how clean and well-maintained the grounds are; could you show us some of the outdoor spaces where residents enjoy spending time?
- 2How does the nursing team ensure that family members are kept updated on any changes in a resident's health or daily well-being?
- 3What is the process for managing daily medications to ensure everything is administered accurately and on schedule?
- 4Could you tell us a bit about the dining experience, specifically how much input residents have regarding their meal options and nutrition?
- 5How do you ensure that call bells are answered promptly, especially during the night or during shift changes?
- 6What kind of daily activities or social outings are planned to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“Very clean, very friendly staff, smiles everywhere, smell was pleasant. We met Jenna the speech therapist who took her time to visit my friend on her unscheduled day.”
“The staff and the administrators do not communicate effectively with the families about the care of the loved one. The nurses do not follow up on test results and labs; as a result, families must wait days to find out what is going on with their loved ones.”
“I was impressed with the cleanliness, as well as the professional staff, beginning with the woman who greeted us at the front door.”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2022 and 2025, Bryn Mawr Village underwent nine inspections, resulting in 31 documented violations. These findings included issues regarding staff training documentation, administrative record-keeping, and incidents involving resident care and safety.
Jul 2, 2025Routine
A staff person's criminal background check was not processed until after they were hired.
A staff member had not received required training in emergency preparedness procedures.
A broken mirror in a resident bathroom bathroom posed a hazard due to hanging glass.
A medication was found in the medication cart without a current physician order.
Mar 17, 2025Routine
The resident-home contract was not signed by the resident, responsible party, or administrator.
The home lacked criminal background checks for hospice workers providing services to a resident.
The staff contact list was incomplete and did not include agency staff at the time of inspection.
During various shifts, there were no staff members present who were trained in first aid or certified in CPR/obstructed airway techniques.
Staff CPR training was completed through a source not certified as a recognized trainer.
Sep 9, 2024Routine
A staff person did not receive required fire safety and emergency preparedness orientation until after their first day of work.
A staff person failed to complete training on resident rights and mandatory reporting of abuse/neglect within 40 scheduled working hours.
Poisonous materials, specifically Freshscent Deodorant, were found unlocked, unattended, and accessible to residents.
Jun 24, 2024Routine
A resident task list containing information about other residents and their care needs was found accessible on a resident's window ledge.
Overnight staff failed to provide required assistance with toileting, bladder management, and bowel management as specified in the resident's support plan.
Apr 15, 2024Routine
The home's current license was not posted in a conspicuous and public place within the secured dementia care unit.
The home failed to report medication errors and missed blood sugar checks to the Department via an incident report.
There was no documentation indicating that the resident-home contract was reviewed and explained to the resident prior to signature.
Mar 13, 2024Routine
An agent of the Department was not provided immediate access to records for staff persons A and B.
Two staff members were hired without the required criminal background checks in accordance with the Older Adult Protective Services Act.
Direct care staff persons B and D lacked a high school diploma, GED, or active registry status.
May 16, 2023Routine
The home does not have a written policy on the prevention, reporting, notification, investigation and management of reportable incidents.
Feb 7, 2023Routine
An allegation of abuse involving a resident being pushed by staff was not reported to the Department of Aging.
A resident did not receive required assistance with walker reminders as indicated in their assessment and support plan.
A staff member physically pushed a resident during an altercation, causing the resident to fall and sustain a head injury requiring staples.
The staff contact list provided by the administrator did not include a Licensed Practical Nurse.
The facility's staff training plan lacked instruction on de-escalation techniques for managing aggressive behaviors.
The resident's support plan failed to address specific behaviors regarding boundaries.
Ownership & Operations
Who Operates This Facility
Northeast Pc Operations LLC
for profit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
111 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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