Nursing HomeMedicaid

Rosemont Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

35 Rosemont Avenue, Rosemont, PA 19010|76 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

3.7/5

based on 42 Google reviews

(610) 580-0400 Directions Website

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What this means for your family

While some families report excellent experiences with the therapy team and recreation staff, the facility has recurring reports of poor communication and cleanliness issues. We strongly advise you to conduct an unannounced visit to inspect the facility's hygiene and ask management specifically how they handle medical emergencies and family communication during off-hours.

Google Reviews

42 reviews on Google

“Rosemont Center receives highly polarized feedback, with some families praising the warm, friendly atmosphere and effective rehab services, while others report severe concerns regarding cleanliness, staffing shortages, and poor administrative communication. Negative reviews frequently cite neglect, unresponsiveness from management, and inadequate medical oversight, suggesting significant inconsistency in the quality of care provided.”

Quality Themes

Tap a score for details

Strengths

Warm, friendly nursing staff
Effective rehabilitation services
Cozy, well-maintained atmosphere
Engaging recreation and activities

Concerns

Staffing shortages and high turnover (mentioned by 3 reviewers)
Poor administrative communication and responsiveness (mentioned by 3 reviewers)
Facility cleanliness and hygiene issues (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 43 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1With the current staffing levels, how does the team ensure consistent, personalized attention for residents throughout the day and night?
2I’ve read positive things about your recreation program; could you walk me through a typical week of activities and how you encourage residents to participate?
3Given the recent feedback regarding administrative responsiveness, what is the best way for family members to reach out and receive timely updates about their loved one?
4What specific protocols are in place to ensure high standards of cleanliness and hygiene in resident rooms and common areas?
5How does your nursing team coordinate with the rehabilitation department to ensure a smooth transition for residents recovering from an injury or illness?
6Can you explain your process for managing and administering medications to ensure accuracy and safety for all residents?

Personalized based on this facility's data

Key Review Excerpts

“The nursing staff is consistent over the years, and caring, which is very good. This is a smaller facility than most, so all of the staff really knows each of the residents.”

Long-term resident's family · 2018★★★★☆

“Staff is friendly and attentive they go the extra mile for their clients. Very warm and welcoming. They really care for my mother.”

Resident's family · 2023★★★★★

“This place is very dirty. They have poor management and don’t no how to talk to people. Never have enough staff to work with.”

Family member · 2024★☆☆☆☆

Source: 42 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.44hrs

59%

Registered nurses for medical care

Total Nursing

3.31hrs

81%

All nurses + aides combined

Staff Turnover

58%

Lower is better (< 30% = good)

RN Turnover

60%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

🚶

Residents whose walking got worse

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

15.3%

18.4%

Delaware

13.6%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility31.0%

Worse than Avg

Here

31.0%

19.5%

19.9%

Delaware

20.7%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility29.3%

Worse than Avg

Here

29.3%

19.4%

26.0%

Delaware

23.5%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility8.2%

Better than Avg

Here

8.2%

14.4%

17.5%

Delaware

13.0%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility8.5%

Better than Avg

Here

8.5%

15.5%

17.7%

Delaware

16.0%

😔

Residents with depression symptoms

↓ Lower is better

This Facility16.8%

Worse than Avg

Here

16.8%

12.1%

8.3%

Delaware

15.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility31.9%

Worse than Avg

Here

31.9%

81.8%

69.2%

Delaware

68.2%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility48.6%

Worse than Avg

Here

48.6%

79.8%

68.7%

Delaware

74.7%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.4%

Better than Avg

Here

1.4%

1.6%

1.4%

Delaware

1.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies

Above state avg (10.1)

16 complaint-triggered

$22,935 in fines

This facility has a concerning pattern of complaints from families, with 17 of 34 deficiencies triggered by family reports spanning multiple years. Recurring issues involve resident rights violations, care planning problems, and quality of daily care including assistance with basic activities and mobility. While all deficiencies show correction dates, the persistent complaints across surveys from 2023-2025 suggest ongoing care quality concerns that families should investigate thoroughly before choosing this facility.

Feb 26, 2026Complaint1 finding

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 8, 2025Routine12 findings

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0908Potential for harm · PatternCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0004Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

Oct 11, 2024Complaint7 findings

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 25, 2024Complaint1 finding

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

May 15, 2024Complaint1 finding

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Feb 1, 2024Routine5 findings

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Rosemont Center

Organization Type

for profit

Chain Affiliation

Chain Name

Lme Family Holdings

Chain Size

15 facilities nationwide

Chain avg rating: 2.2/5 · Rank 10 of 15

Ownership & Management

Owners

Bles Healthcare Management LLC

Owner · Organization

100%

Be Smarts Tr