Brookhaven Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 69 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (10 vs median 8.0)
- High staff turnover (62%)
Bottom 25% in Texas · Below recommended RN staffing · Worst in DYNASTY HEALTHCARE GROUP chain · $24,577 in fines · Abuse citation
What this means for your family
The facility appears to be in a period of significant improvement due to new management and a more hands-on administrative approach. However, because of the history of severe neglect and hygiene issues, families should perform an unannounced visit to verify that the reported improvements in cleanliness and responsiveness are being maintained.
Google Reviews
Google Reviews
69 reviews on Google“Recent reviews from 2026 suggest a significant positive turnaround due to new management, with families praising improved cleanliness and attentive care. However, the facility has a history of severe neglect allegations, including reports of improper hygiene, medication errors, and unresponsive call lights.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring nursing staff
- Effective rehabilitation and physical therapy
- Improved cleanliness under new leadership
- Strong communication from administration
Concerns
- Neglect regarding hygiene and incontinence care (mentioned by 3 reviewers)
- Unresponsive call lights and staff inattention (mentioned by 3 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- Unpleasant facility odors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 63 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard great things about the communication from your administration; how do you keep families updated on any changes in a resident's daily care?
- 2With the recent improvements in cleanliness under the new leadership, what specific steps are being taken to ensure the facility stays fresh and well-maintained?
- 3How does the nursing team manage call lights to ensure that residents receive timely assistance with personal hygiene and incontinence care?
- 4Can you walk me through your protocols for medication management to ensure everything is administered accurately and on schedule?
- 5What is the process for handling medical emergencies or sudden changes in health status during the night shift?
- 6We've heard wonderful things about your physical therapy team; how do you integrate rehabilitation goals into a resident's everyday routine?
Personalized based on this facility's data
Key Review Excerpts
“My nana stayed in brookhaven for a few months and we are very thankful to all the staff that took care of her. We were always able to reach someone when we have questions or just needed help even late at night.”
“The new administration is hands on and has openly talked about concerns and future plans. They network with the and families to restructure their care approach.”
“My god daughter was sent to the hospital septic. She hadn't been showered, her hair was gross and nasty from not being washed, her mouth was caked with brown residue, her catheter was rotted(which caused her infection), and she was severely disoriented and her speech was limited.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
6
measures
6
measures
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints triggering 31 deficiencies, including repeated concerns about abuse protection, accident hazards, and medication management. The facility shows persistent problems with resident safety, care planning, and pharmacy services spanning multiple surveys, though all violations have correction dates. The high volume of complaint-driven deficiencies suggests ongoing care quality issues that families should investigate thoroughly before placement.
Dec 3, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Nov 4, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Oct 3, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 27, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 23, 2025Routine14
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Jul 23, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Federal Penalties
Fine
Aug 27, 2025
$9,272
Fine
Dec 18, 2024
$8,021
Fine
Dec 29, 2023
$7,446
Ownership & Operations
Who Operates This Facility
Olneyhamilton Hospital District
for profit
DHC OPCO CARROLLTON LLC
ESTHER IKONNE
Ownership & Management
Owners
Olney-Hamilton Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
69 reviews from families & visitors
Official Website
Visit dhcgrp.com
Medicare data downloads
Original nursing home datasets
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