Atria Carrollton
Families consistently rate this highly — reviewers highlight compassionate and long-tenured staff. Schedule a visit to confirm the fit.
based on 88 Google reviews
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What this means for your family
Atria Carrollton is an excellent choice for families seeking a high-engagement environment with a deeply caring, long-term staff. The Life Guidance memory care unit is a standout feature for those managing dementia. While most reviews are glowing, families should verify that all contracted care services are being consistently delivered and that billing remains transparent.
Google Reviews
Google Reviews
88 reviews on GoogleAtria Carrollton is highly regarded for its compassionate, long-tenured staff and its vibrant Life Guidance memory care program. Families frequently praise the wide variety of social activities and the warm, family-like atmosphere, though one serious historical concern regarding billing and unprovided care was noted.
Quality Themes
Tap a score for detailsStrengths
- Compassionate and long-tenured staff
- Engaging and diverse activity programs
- Clean and well-maintained environment
- Strong specialized memory care (Life Guidance)
- Welcoming and family-oriented culture
Concerns
- Historical issues with billing accuracy and unprovided care services
Rating Trends
Tap a year to see what changed
Distribution · 91 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that frequently mention specific staff members, family members, or specific details mentioned in the review. While some templates are used for simple praise, the responses generally demonstrate active listening and empathy.
Questions for Your Tour
- 1It's wonderful to see how much the staff seems to value long-term relationships here; how do you foster that sense of family and continuity for new residents?
- 2The Life Guidance program sounds very specialized; could you walk us through a typical day of activities for a resident in memory care?
- 3We want to ensure everything is seamless for our family; what are your current processes for ensuring billing accuracy and clear communication regarding care services?
- 4With 125 residents, how do you ensure that medical emergencies are handled quickly and that there is always clinical oversight available after hours?
- 5The facility looks incredibly well-maintained; how often are the common areas and resident rooms deep-cleaned to keep the environment so fresh?
- 6How do you tailor the diverse activity programs to make sure each resident feels personally engaged and included in the community culture?
Personalized based on this facility's data
Key Review Excerpts
“The memory care side is top notch. I highly recommend checking them out if you are looking for assisted living or memory care. You will feel so welcomed by everyone the second you walk in.”
“I have looked around at MANY places in this area trying to find the right place for my 90 year-old mother, and this place is wonderful! The staff are all very kind and seemed to genuinely care -- I could tell that the residents are well cared-for, and the sense of community was evident from start to finish.”
“We are very unhappy with Atria in Carrollton. From overcharging to lack of medical personnel to attitude of the ladies in charge, this facility is terrible. My loved one was supposed to receive assistance with bathing and dressing and for this service we were charged a significant sum in addition to the room and board.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Atria Carrollton has faced significant regulatory challenges, including a 2021 inspection that identified multiple deficiencies in their emergency preparedness and life safety protocols. Most notably, the facility received an administrative penalty of $2,250.00 in September 2023 regarding a failure to ensure resident protection from abuse, neglect, and exploitation.
Sep 11, 2023EnforcementPenaltyReport
Administrative Penalty — The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
Aug 23, 2022RoutineCleanReport
No deficiencies found during this inspection.
Sep 21, 2021Routine10Report
Life Safety Code (10 violations)
The facility failed to include a section addressing warning in the emergency preparedness and response plan.
The facility failed to include a section addressing resource management in the emergency preparedness and response plan.
The facility failed to include a section addressing health and medical needs in the emergency preparedness and response plan.
The facility failed to include a section addressing sheltering arrangements in the emergency preparedness and response plan.
The facility failed to protect hazardous areas as required by the referenced codes and standards.
The facility failed to include a section addressing direction and control in the emergency preparedness and response plan.
The facility failed to include a section addressing transportation in the emergency preparedness and response plan.
The facility failed to include a section addressing communication in the emergency preparedness and response plan.
The facility failed to include a section addressing evacuation in the emergency preparedness and response plan.
The facility failed to conduct and document a risk assessment for potential emergencies or disasters.
Ownership & Operations
Who Operates This Facility
Wg Carrollton Sh LLC
for profit
ATRIA MANAGEMENT COMPANY, LLC
NICOLE HEAD
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
88 reviews from families & visitors
Official Website
Visit atriaseniorliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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