Assisted LivingMemory Care

Sonoma House Assisted Living

Name: Public quality & inspection record for Sonoma House Assisted Living
Creator: EveryPlace
License: https://everyplace.care/research-policy

Public Google reviewers rate this highly and often mention compassionate and attentive nursing staff. Schedule a visit to confirm the fit.

2040 E Hebron Parkway, Northeast Carrollton · Carrollton, TX 75007|Reported capacity: 16|Licensed & active

Source: TX HHSC — view official record

Google rating

4.3/5

based on 21 Google reviews

(972) 385-0500 Directions Website

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What this means for your family

Public Google reviewers rate Sonoma House Assisted Living highly. Reviewers highlight: compassionate and attentive nursing staff, home-like, clean, and well-maintained environment. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

42 public Google reviews available

Families often praise Sonoma House for its warm, home-like atmosphere and a highly dedicated administrative and nursing team that provides personalized care. However, there are serious allegations regarding understaffing and lapses in safety monitoring, including a specific report of an unaddressed fall in the memory care unit.

Quality Themes

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Strengths

Compassionate and attentive nursing staff
Home-like, clean, and well-maintained environment
Strong administrative leadership and communication
Effective memory care and end-of-life support

Concerns

Understaffing leading to neglect or slow response (mentioned by 2 reviewers)
Safety lapses in memory care (e.g., unmonitored falls) (mentioned by 2 reviewers)

Rating Trends

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Distribution · 42 analyzed

How They Respond to Reviews

24%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1Since the facility has such a small, intimate capacity of 16, how do you ensure each resident receives personalized attention during busy shift changes?
2We've heard wonderful things about the compassionate nursing staff; how does the leadership team support them to ensure response times remain quick and attentive?
3What specific safety protocols and monitoring systems are in place to prevent falls or wandering within the memory care wing?
4Could you tell us more about the dining experience and how much input residents have regarding their daily meals?
5What kind of daily activities or social engagement programs are available to help residents stay active and connected to the community?
6In the event of a medical emergency after hours, what is the exact process for notifying the family and coordinating with outside medical professionals?

Personalized based on this facility's data

Key Review Excerpts

“The residents’ rooms are private, each with their own bath and shower. Both the common areas and residents’ rooms were always very well-kept and clean.”

Long-term resident's family · 2023★★★★★

“The staff at Sonoma has been always very helpful and caring for my elderly mother. She recently celebrated her 101st birthday there and they threw her a wonderful party and brought in a very talented violin player, and everyone had a wonderful time.”

Long-term resident's family · 2023★★★★★

Source: 42 Google reviews in the current analysis set

State Inspection History

State Inspections

Source: Texas Health & Human Services Commission

1total

Key Findings

The most recent comprehensive inspection for Sonoma House Assisted Living was conducted on October 24, 2019, and resulted in no violations of state standards. Additionally, there are no enforcement actions currently on record for this facility.

Oct 24, 2019RoutineNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Septem Casalia, LLC

Organization Type

for profit

Management Company

JAYBIRD SENIOR LIVING, INC

Administrator

VETA REDMOND

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(972) 385-0500

jaybirdseniorliving.com

vredmond@sonomahouseal.com

2040 E Hebron Parkway

Carrollton, TX 75007

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

21 reviews from families & visitors

Official Website

Visit jaybirdseniorliving.com

TX HHSC — View Official Record

Public-record source of inspection history and licensure data shown on this page

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.