Brookdale University Park Snf (AL)
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 62 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (8 vs median 3.0)
Bottom 25% in AL · Meets national RN staffing standard · Above recommended total nurse staffing · Worst in BROOKDALE SENIOR LIVING chain · No penalties on record
What this means for your family
While the rehab therapy team is highly regarded, the facility has a concerning pattern of neglect and poor nursing response times. Families should be extremely cautious; if you choose this facility, ensure you have a daily presence to monitor hygiene, call light response, and medication administration, as management has been reported to be unresponsive to concerns.
Google Reviews
Google Reviews
62 reviews on Google“Brookdale University Park SNF presents a stark contrast between its modern, aesthetically pleasing facility and significant, recurring failures in patient care. While many reviewers praise the rehab therapy team and dietary staff, a large number of families report serious issues including neglect, slow response times to call lights, poor hygiene, and unprofessional conduct by nursing staff. Potential families should be aware that while the building is beautiful, multiple reports of safety concerns and communication breakdowns suggest a high-risk environment for vulnerable residents.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and compassionate rehab therapy team
- Modern, clean, and aesthetically beautiful facility
- Attentive and caring dietary department
Concerns
- Neglect and poor hygiene (residents left in soiled linens, lack of bathing) (mentioned by 6 reviewers)
- Slow or non-existent response to call lights/requests for help (mentioned by 5 reviewers)
- Unprofessional, rude, or dismissive nursing/CNA staff (mentioned by 6 reviewers)
- Communication failures and lack of follow-up from management (mentioned by 4 reviewers)
- Safety incidents including falls and medication errors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 66 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on staffing, what specific protocols are in place to ensure call lights are answered promptly and resident requests for assistance are addressed in a timely manner?
- 2I noticed the facility has a strong reputation for therapy and dietary services; how do you ensure that same level of attentive, compassionate care is consistently applied to daily hygiene and personal grooming needs?
- 3With the current CMS health inspection ratings, what concrete steps is management taking to improve oversight and ensure all safety and medication administration protocols are strictly followed?
- 4How does your leadership team facilitate communication with families, and what is your process for providing timely updates regarding a resident's health status or any changes in their care plan?
- 5I see that you engage with feedback online; how do you translate that family input into actual changes or improvements within the nursing staff's daily routines?
- 6What does a typical day look like for residents here, and how do you encourage social engagement while balancing the need for close medical monitoring?
Personalized based on this facility's data
Key Review Excerpts
“She was left in a hallway alone and fell out of her wheel chair which damaged her arm to the point it was no longer useful. She was assaulted by a male custodian in her room( I had a bear camera installed after that) and was never properly attended to.”
“My mother was here for skilled nursing and rehab for 20 days. With the exception of a couple of nurses the care was awful. She was yelled at by staff to get up and go to bathroom with no assistance and some help was ugly to her.”
“The rehab personnel is wonderful. But some of the people on the floor are terrible want keep her changed serving food while she's wet want bath her on the days she's suppose to be bathed”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered 6 deficiencies in the most recent survey, including serious concerns about medication management, resident protection from financial exploitation, and communication failures when residents are injured or decline. The facility shows recurring problems with fire safety systems, medication oversight, and care planning across all three surveys. While the facility reports correcting these issues, the pattern of repeated violations in key safety and care areas warrants careful consideration during any visit.
Jun 27, 2024Routine7
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jun 27, 2024Complaint6
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Dec 5, 2019Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nov 20, 2018Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Brookdale University Park Snf (AL)
for profit
Chain Affiliation
Brookdale Senior Living
14 facilities nationwide
Chain avg rating: 2.9/5 · Rank 13 of 14 (Worst)
Ownership & Management
Owners
American Retirement Corporation
Owner · Organization
Kaestner, Henry
Owner (parent company)
Kussow, Dawn
Owner (parent company)
White, Chadwick
Owner (parent company)
Asher, Jordan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Drayton, Claudia
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Fioravanti, Mark
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Freed, Victoria
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
La Marre, Kevin
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Mace, Elizabeth
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Warren, Denise
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Wielansky, Lee
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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