Arlington Rehabilitation & Healthcare Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 43 Google reviews
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What this means for your family
While recent reviews suggest an improvement in therapy and staff engagement, the facility has a history of serious allegations regarding patient neglect and hygiene. If you choose this facility, it is essential to remain highly involved in your loved one's daily care and maintain frequent, direct communication with the nursing staff to ensure needs are met.
Google Reviews
Google Reviews
43 reviews on Google“Arlington Rehabilitation & Healthcare Center receives highly polarized feedback, with some families praising the therapy team and cleanliness, while others report severe neglect and mistreatment. Critical concerns frequently involve allegations of bedsores, poor hygiene, and unresponsive nursing staff, suggesting a significant inconsistency in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Professional and attentive administrative staff
- Helpful admissions department
Concerns
- Neglect and development of bedsores (mentioned by 5 reviewers)
- Unprofessional or rude nursing staff (mentioned by 6 reviewers)
- Missing personal items and laundry (mentioned by 3 reviewers)
- Poor communication and lack of urgency (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that physical and occupational therapy are noted as strengths here, how do you integrate these services into a resident's daily routine to ensure they stay active?
- 2I noticed the staffing rating is lower than other metrics; could you explain how you ensure consistent, attentive care for residents during shift changes?
- 3To address concerns regarding skin integrity, what is your specific protocol for monitoring and preventing pressure ulcers for residents with limited mobility?
- 4How do you handle the management and labeling of personal belongings and laundry to ensure items don't go missing?
- 5Communication is very important to our family; what is the standard process for keeping us updated on changes in health status or medication adjustments?
- 6How does your nursing team handle urgent medical needs or changes in condition during the evening and weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“My Mom was sent to this facility after surgery at Princeton Baptist Medical Center for Rehabilitation. Mom has Dementia with hallucinations... They moved her to the Dementia Unit and continued her rehabilitation from there.”
“When issues was brought forth by my aunt (missing laundry) they addressed them.”
“My brother love Arlington. He said the food, his care and the people were good. When he first arrived there were somethings that I had to call them out on and they immediately corrected it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
11
measures
2
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring issues across multiple areas that families should note, though all deficiencies have been corrected. The most frequent problems involve care planning and assessments, infection control, and resident rights protection. A family filed a complaint in 2024 regarding behavioral health care services. While deficiencies span from 2018 to 2024, some issues like infection control and care quality standards have repeated across different survey years, suggesting potential ongoing challenges despite corrections.
Feb 22, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Apr 1, 2021Routine2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 21, 2019Routine3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 15, 2018Routine6
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Ownership & Operations
Who Operates This Facility
Arlington Rehabilitation & Healthcare Center
for profit
Chain Affiliation
Ball Healthcare Services
10 facilities nationwide
Chain avg rating: 3.0/5 · Rank 3 of 10 (Best)
Ownership & Management
Owners
Ball, Clarence
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit nursinghomes.com
Medicare data downloads
Original nursing home datasets
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