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Nursing HomeMedicaid Investigative

Elite Nursing and Rehabilitation Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

300 Royal Tower Drive, Birmingham, AL 35209143 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 119 Google reviews

5
4
3
2
1

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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (9 vs median 3.0)
  • High staff turnover (59%)
  • High RN turnover (74%)

Bottom 25% in AL · Below recommended RN staffing · $6,682 in fines

Source: Medicare data

What this means for your family

While many families report a positive experience with the facility's cleanliness and front-line staff, there is a persistent pattern of complaints regarding administrative communication and staffing levels. We strongly recommend that you visit during off-hours or weekends to observe staffing ratios for yourself and ask specifically about their process for handling resident complaints.

Google Reviews

Google Reviews

119 reviews on Google
Elite Nursing and Rehabilitation Care Center receives highly polarized feedback, with many visitors praising the clean, welcoming environment and friendly staff. However, several family members and residents report serious concerns regarding chronic understaffing, poor communication from administration, and lapses in basic hygiene and patient care. Families should be aware that while many report a positive experience, there is a consistent pattern of complaints regarding responsiveness and facility maintenance.

Quality Themes

Tap a score for details
FoodN/AStaff6.0Clean5.0ActivitiesN/AMeds2.0Memory3.0Comms2.0ValueN/A

Strengths

  • Warm, welcoming front desk and reception staff
  • Clean, well-maintained common areas
  • Compassionate nursing care during end-of-life transitions
  • Effective and supportive physical therapy department

Concerns

  • Chronic understaffing leading to slow response times (mentioned by 5 reviewers)
  • Poor communication and lack of responsiveness from administration (mentioned by 4 reviewers)
  • Hygiene and cleanliness issues in patient rooms (mentioned by 3 reviewers)
  • Inadequate personal item management and laundry issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'12(1)'16(2)'18(4)'20(3)'22(7)'24(16)'26(19)

Distribution · 122 analyzed

5
90
4
11
3
1
2
1
1
19

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how welcoming and friendly the front desk staff are; how do you ensure that this same level of warmth is felt by the residents in their private rooms?
  • 2Since the physical therapy department is a known strength here, how closely do the therapists work with the nursing staff to coordinate daily mobility goals?
  • 3What specific protocols are in place to ensure medication is administered accurately and that there is clear communication between the nurses and the families?
  • 4How does the administration handle communication with families to ensure we are always updated on any changes in our loved one's care or health status?
  • 5What steps are being taken to ensure that laundry and personal belongings are carefully managed and that room cleanliness is consistently maintained?
  • 6Could you tell us more about the daily activities and social engagement opportunities available for residents, especially those in the memory care unit?

Personalized based on this facility's data


Key Review Excerpts

The staff are always friendly, helpful and genuinely kind to me as a visitor, and especially to my mom who enjoys living here in her own apartment! They are gradually updating the building and the improvements look great.

Long-term resident's family · 2024★★★★

The staff were accommodating and extremely helpful in my recovery. I enjoyed working with the PT department and went from coming in on a stretcher, to managing a wheelchair and then to a walker.

Rehab patient · 2026★★★★★

I’ve had multiple personal items stolen and the staff is generally very unprofessional and don’t provide care in a timely manner. The building has a roach and rat problem.

Current resident · 2025☆☆☆☆
Source: 119 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.52hrs
69%
Registered nurses for medical care
Total Nursing
3.46hrs
84%
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

7

measures

Worse Than Avg

6

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility29.4%
Worse than Avg
Here
29.4%
US
15.5%
AL
21.4%
Jefferson
20.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
12.1%
AL
1.4%
Jefferson
2.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility21.0%
Worse than Avg
Here
21.0%
US
14.4%
AL
12.7%
Jefferson
12.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility92.4%
Mixed vs Avgs
Here
92.4%
US
93.4%
AL
91.7%
Jefferson
84.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.4%
Mixed vs Avgs
Here
24.4%
US
19.5%
AL
24.7%
Jefferson
17.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility19.2%
Worse than Avg
Here
19.2%
US
15.3%
AL
13.3%
Jefferson
13.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility40.4%
Worse than Avg
Here
40.4%
US
79.8%
AL
80.3%
Jefferson
73.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility49.7%
Worse than Avg
Here
49.7%
US
81.8%
AL
84.8%
Jefferson
74.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
AL
2.0%
Jefferson
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
1penalties
Well above state avg (3.9)
10 complaint-triggered
$6,682 in fines

Families have filed multiple complaints triggering 10 deficiencies, with recurring issues in care planning and assessment, resident rights including safety and communication, and food safety appearing across multiple years. The facility has corrected all cited deficiencies, though problems persist in core areas like maintaining a safe environment and proper resident assessment protocols.

Oct 2, 2024Complaint
1
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Aug 13, 2024Complaint
2
0580Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0584Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Mar 29, 2024Routine
5
0354Potential for harm · PatternCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0362Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

Mar 29, 2024Complaint
7
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0908Potential for harm · WidespreadCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Nov 20, 2019Routine
7
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0232Potential for harm · IsolatedCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Nov 8, 2018Routine
12
0640Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Federal Penalties

Fine

Aug 13, 2024

$6,682

Ownership & Operations

Who Operates This Facility

Owner / Operator

Elite Nursing and Rehabilitation Care Center

Organization Type

for profit

Ownership & Management

Key personnel

Bell, TishaW-2 Managing EmployeeKaplan, YisroelOfficer / DirectorKaplan, YisroelManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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