Elite Nursing and Rehabilitation Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 119 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (9 vs median 3.0)
- High staff turnover (59%)
- High RN turnover (74%)
Bottom 25% in AL · Below recommended RN staffing · $6,682 in fines
What this means for your family
While many families report a positive experience with the facility's cleanliness and front-line staff, there is a persistent pattern of complaints regarding administrative communication and staffing levels. We strongly recommend that you visit during off-hours or weekends to observe staffing ratios for yourself and ask specifically about their process for handling resident complaints.
Google Reviews
Google Reviews
119 reviews on Google“Elite Nursing and Rehabilitation Care Center receives highly polarized feedback, with many visitors praising the clean, welcoming environment and friendly staff. However, several family members and residents report serious concerns regarding chronic understaffing, poor communication from administration, and lapses in basic hygiene and patient care. Families should be aware that while many report a positive experience, there is a consistent pattern of complaints regarding responsiveness and facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming front desk and reception staff
- Clean, well-maintained common areas
- Compassionate nursing care during end-of-life transitions
- Effective and supportive physical therapy department
Concerns
- Chronic understaffing leading to slow response times (mentioned by 5 reviewers)
- Poor communication and lack of responsiveness from administration (mentioned by 4 reviewers)
- Hygiene and cleanliness issues in patient rooms (mentioned by 3 reviewers)
- Inadequate personal item management and laundry issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 122 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how welcoming and friendly the front desk staff are; how do you ensure that this same level of warmth is felt by the residents in their private rooms?
- 2Since the physical therapy department is a known strength here, how closely do the therapists work with the nursing staff to coordinate daily mobility goals?
- 3What specific protocols are in place to ensure medication is administered accurately and that there is clear communication between the nurses and the families?
- 4How does the administration handle communication with families to ensure we are always updated on any changes in our loved one's care or health status?
- 5What steps are being taken to ensure that laundry and personal belongings are carefully managed and that room cleanliness is consistently maintained?
- 6Could you tell us more about the daily activities and social engagement opportunities available for residents, especially those in the memory care unit?
Personalized based on this facility's data
Key Review Excerpts
“The staff are always friendly, helpful and genuinely kind to me as a visitor, and especially to my mom who enjoys living here in her own apartment! They are gradually updating the building and the improvements look great.”
“The staff were accommodating and extremely helpful in my recovery. I enjoyed working with the PT department and went from coming in on a stretcher, to managing a wheelchair and then to a walker.”
“I’ve had multiple personal items stolen and the staff is generally very unprofessional and don’t provide care in a timely manner. The building has a roach and rat problem.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 10 deficiencies, with recurring issues in care planning and assessment, resident rights including safety and communication, and food safety appearing across multiple years. The facility has corrected all cited deficiencies, though problems persist in core areas like maintaining a safe environment and proper resident assessment protocols.
Oct 2, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 13, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Mar 29, 2024Routine5
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Mar 29, 2024Complaint7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nov 20, 2019Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nov 8, 2018Routine12
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
Aug 13, 2024
$6,682
Ownership & Operations
Who Operates This Facility
Elite Nursing and Rehabilitation Care Center
for profit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
119 reviews from families & visitors
Official Website
Visit elitenursingandrehab.com
Medicare data downloads
Original nursing home datasets
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