South Health and Rehabilitation, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 34 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- High staff turnover (59%)
Bottom 25% in AL · Below recommended RN staffing · Above average staffing · Worst in NHS MANAGEMENT chain · $8,569 in fines · Very few deficiencies
What this means for your family
While recent reviews suggest a positive shift in care, the facility has a documented history of serious hygiene and staffing concerns. When touring, pay close attention to the cleanliness of common areas and ask specifically how they handle call light response times during night and weekend shifts.
Google Reviews
Google Reviews
34 reviews on Google“South Health and Rehabilitation, LLC presents a deeply polarized experience for families. While recent reviews from 2026 praise the facility for being welcoming and attentive, a significant number of reports from 2022-2024 describe severe issues including chronic facility odors, neglect of basic hygiene, and unresponsive staff. Families considering this facility should be aware of the stark contrast between recent positive testimonials and recurring complaints regarding cleanliness and communication.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming staff interactions
- Effective rehabilitation therapy programs
- Supportive environment for long-term residents
- Small facility size allowing for personalized attention
Concerns
- Persistent odor of urine and waste throughout the facility (mentioned by 3 reviewers)
- Unresponsive staff and long wait times for call lights (mentioned by 4 reviewers)
- Poor communication and difficulty reaching administration (mentioned by 3 reviewers)
- Inadequate hygiene and lack of timely assistance with personal care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2Given the facility's smaller size, what specific steps are taken to ensure residents receive timely assistance when they use their call lights?
- 3What is your current protocol for maintaining consistent cleanliness and addressing environmental odors throughout the day?
- 4How does your nursing team coordinate with families to ensure that medication management and personal hygiene needs are consistently met?
- 5What does the daily activity schedule look like to ensure residents remain engaged and active within the community?
- 6How do you handle urgent medical changes or emergencies, and what is your process for keeping family members informed during those times?
Personalized based on this facility's data
Key Review Excerpts
“The call light was on over an hour no one answered, my sister came in and my love one was on the floor no one came in and she was hollering when my sister got there.”
“When you first walk into the door you always smell urine. When I mentioned my concerns my family members first night the nurse response was unconcerned.”
“This is a very disgusting facility, it always smells of urine and waste my loved ones room is always nasty. I always bring Clorox wipes and spray with me to clean her area.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that led to deficiencies in 2023 involving incomplete care planning and safety hazards, both of which were corrected. The facility shows recurring issues with safety systems (electrical, fire safety) and building infrastructure across multiple surveys from 2019 to 2023, though all violations have been addressed with correction dates. While the pattern of safety-related deficiencies across different years suggests ongoing maintenance challenges, the facility's track record of correcting identified problems may provide some reassurance.
Aug 24, 2023Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Aug 24, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 29, 2021Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
May 20, 2019Routine5
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Federal Penalties
Fine
Aug 24, 2023
$4,245
Fine
Aug 24, 2023
$4,324
Payment Denial
Aug 24, 2023
8-day denial
Ownership & Operations
Who Operates This Facility
South Health and Rehabilitation, LLC
for profit
Chain Affiliation
Nhs Management
43 facilities nationwide
Chain avg rating: 2.8/5 · Rank 42 of 43 (Worst)
Ownership & Management
Owners
Nhs Operations LLC
Owner · Organization
James Norman Estes Jr Tr
Owner (parent company) · Organization
Jennifer Lee Estes Tr 031093
Owner (parent company) · Organization
Estes, James
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit southhealthandrehab.com
Medicare data downloads
Original nursing home datasets
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