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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 34 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
3 findings in latest survey
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 78% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
South Health and Rehabilitation, LLC presents a deeply polarized experience for families. While recent reviews from 2026 praise the facility for being welcoming and attentive, a significant number of reports from 2022-2024 describe severe issues including chronic facility odors, neglect of basic hygiene, and unresponsive staff. Families considering this facility should be aware of the stark contrast between recent positive testimonials and recurring complaints regarding cleanliness and communication.
Quality Themes
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Concerns
Rating Trends
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Distribution · 35 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The call light was on over an hour no one answered, my sister came in and my love one was on the floor no one came in and she was hollering when my sister got there.”
“When you first walk into the door you always smell urine. When I mentioned my concerns my family members first night the nurse response was unconcerned.”
“This is a very disgusting facility, it always smells of urine and waste my loved ones room is always nasty. I always bring Clorox wipes and spray with me to clean her area.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families filed complaints that led to deficiencies in 2023 involving incomplete care planning and safety hazards, both of which were corrected. The facility shows recurring issues with safety systems (electrical, fire safety) and building infrastructure across multiple surveys from 2019 to 2023, though all violations have been addressed with correction dates. While the pattern of safety-related deficiencies across different years suggests ongoing maintenance challenges, the facility's track record of correcting identified problems may provide some reassurance.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Federal Penalties
Fine
Aug 24, 2023
$4,245
Fine
Aug 24, 2023
$4,324
Payment Denial
Aug 24, 2023
8-day denial
South Health and Rehabilitation, LLC
for profit
Nhs Management
43 facilities nationwide
Chain avg rating: 2.8/5 · Rank 42 of 43 (Lowest rating)
Owners
Nhs Operations LLC
Owner · Organization
James Norman Estes Jr Tr
Owner (parent company) · Organization
Jennifer Lee Estes Tr 031093
Owner (parent company) · Organization
Estes, James
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit southhealthandrehab.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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