Greenbriar at the Altamont Skilled Nursing Facilit
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 28 Google reviews
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What this means for your family
While some families report positive experiences, the recurring reports of poor hygiene, unprofessional staff, and communication failures regarding medical status are significant red flags. We strongly recommend conducting an unannounced visit during a weekend or evening shift to observe the actual level of care and cleanliness before making a decision.
Google Reviews
Google Reviews
28 reviews on Google“Greenbriar at the Altamont receives highly polarized feedback, with recent reviews frequently citing concerns regarding cleanliness, staff professionalism, and communication. While some families report positive experiences with specific staff members and the facility's appearance, multiple others describe a lack of adequate care, poor hygiene, and unprofessional behavior from the nursing team.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring individual staff members
- Clean and well-maintained facility (noted by some)
- Accommodating management (noted by some)
- Effective physical therapy services
Concerns
- Unprofessional or rude staff behavior (mentioned by 7 reviewers)
- Poor cleanliness and hygiene (urine smells, bugs, unmopped floors) (mentioned by 4 reviewers)
- Inadequate medical oversight and communication (mentioned by 4 reviewers)
- Understaffing and slow response times (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the facility currently maintaining a 4-star staffing rating, how do you ensure that staff members remain consistently attentive and responsive to resident needs throughout the entire day and night?
- 2I noticed some mixed feedback regarding the environment; could you walk me through your current daily cleaning protocols and how you maintain hygiene standards in resident living areas?
- 3Given the importance of clear communication, what is the standard process for updating family members on changes in a resident's medical condition or medication management?
- 4How does your team foster a positive and professional culture among staff to ensure every resident feels treated with dignity and respect?
- 5Could you describe the daily activity schedule and how you tailor these programs to keep residents engaged and socially connected?
- 6In the event of a medical emergency, what is your protocol for coordinating care with local hospitals and ensuring that family members are notified immediately?
Personalized based on this facility's data
Key Review Excerpts
“The staff has horrible attitudes and they don’t give the level of care needed to ensure the patients are comfortable.”
“The facility is very clean and doesn't have the "smell" one often encounters at other facilities. Her room was spacious and had a beautiful view of the neighborhood.”
“My mom was at the facility a little over 20 days after having a stroke... I had to tell the doctor to send my mom back to the emergency to see what was wrong. That's when I found out she had an [additional stroke].”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring food safety violations, with the same food procurement and handling deficiency cited in both 2020 and 2021, suggesting ongoing challenges in kitchen operations. The 12 total deficiencies across three surveys also included issues with fire safety systems, infection control, medication management, and failure to properly report suspected abuse. While all violations were reportedly corrected, the repeated food safety problems indicate potential systemic issues that families should discuss directly with facility management.
Apr 8, 2021Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Feb 6, 2020Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Dec 12, 2018Routine5
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Ownership & Operations
Who Operates This Facility
Greenbriar at the Altamont Skilled Nursing Facilit
nonprofit
Chain Affiliation
Noland Health
10 facilities nationwide
Chain avg rating: 2.5/5 · Rank 3 of 10
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit nolandhealth.com
Medicare data downloads
Original nursing home datasets
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