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Public Google reviewers rate this highly and often mention warm, supportive admissions and social work staff. Schedule a visit to confirm the fit.
based on 33 Google reviews
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Public Google reviewers rate Brookdale Troy Mc highly. Reviewers highlight: warm, supportive admissions and social work staff, clean and well-maintained facility environment. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Brookdale Troy MC receives significant praise for its welcoming atmosphere, particularly from families during the admissions process, with staff members like Shannon frequently highlighted for their support. However, recent reviews indicate growing concerns regarding high staff turnover, inconsistent communication, and a perceived decline in the quality and frequency of memory care activities. While many families feel their loved ones are safe and well-cared for, others have reported issues with laundry services, rising costs, and staffing levels.
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Distribution · 41 analyzed
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Key Review Excerpts
“Shannon, the social worker, is exceptional at ensuring the residents have everything they need to feel at home from the moment they arrive.”
“Memory Care is disappointing, the families of the residents are the ones that do the recreational activities since Brookdale doesn't want to spend the money on a new Activities Director.”
“Very disappointed with everything. Turnover is a big issue and communication is almost nonexistent. Rapidly Escalating prices (35%) with lower quality service is not acceptable.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified serious concerns regarding resident safety, including a failure to monitor a resident who wandered off-site and improper medication documentation. Additionally, there have been recurring issues with facility cleanliness, maintenance, and the secure storage of hazardous materials.
The posted menu was only for the current day and did not include the entire week.
General maintenance issues: dirty communal bathrooms, broken lock on A wing bathroom door, missing ceiling tile, dirty 'country kitchens' (floors, countertops, refrigerators), missing drawer face in 'Clare' kitchen, and dirty towels in the salon.
Resident A missed a dose of Tylenol; Resident B missed doses of atorvastatin, doxepin, and lisinopril; both instances lacked documentation for the missed medication.
Facility disaster planning procedures were void of a plan in case of an explosion.
Hazardous materials (cleaning agents/detergents) were stored unlocked in the salon; a knife was found in an unlocked cabinet in the 'Bridge' kitchen.
Employee 2's file did not contain evidence of her TB screen.
Communal shower/bathrooms in B, C, and D wings were being used for storage of furniture, medical equipment, and belongings.
Employee 1's initial TB testing was not completed within 10 days of hire.
Staff failed to record daily water temperatures from the dish machine for the previous seven days, meaning the facility could not confirm dishes were properly sanitized.
Resident A eloped from the facility and was found by police over a mile away; staff were unaware the resident had left and failed to conduct a headcount after a door alarm sounded.
Brookdale Senior Living Communities, INC.
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MI LARA — View Official Record
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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