Brookdale Troy Mc
Families consistently rate this highly — reviewers highlight warm, supportive admissions and social work staff. Schedule a visit to confirm the fit.
based on 32 Google reviews
Watch Brookdale Troy Mc
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
The facility is highly regarded for its warm, professional admissions team and clean environment, making it a strong contender for initial placement. However, families should specifically inquire about the current activities schedule and staff-to-resident ratios, as recent feedback suggests a decline in engagement programs and concerns regarding turnover.
Google Reviews
Google Reviews
32 reviews on Google“Brookdale Troy MC receives significant praise for its welcoming atmosphere, particularly from families during the admissions process, with staff members like Shannon frequently highlighted for their support. However, recent reviews indicate growing concerns regarding high staff turnover, inconsistent communication, and a perceived decline in the quality and frequency of memory care activities. While many families feel their loved ones are safe and well-cared for, others have reported issues with laundry services, rising costs, and staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Warm, supportive admissions and social work staff
- Clean and well-maintained facility environment
- Strong family-like atmosphere
- Professional and caring nursing/caregiver staff
Concerns
- High staff turnover and understaffing (mentioned by 2 reviewers)
- Lack of engaging activities for memory care residents (mentioned by 2 reviewers)
- Poor communication and responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the importance of keeping residents active, could you walk me through the current memory care activity schedule and how you tailor these to different cognitive levels?
- 2I noticed your team is very active in responding to feedback online; how do you currently keep families updated on their loved one’s daily progress and any changes in their care?
- 3With a capacity of 52 residents, how do you ensure consistent, personalized attention for my family member during shift transitions?
- 4Could you explain your process for medication management and how you ensure accuracy and timely administration for residents with complex needs?
- 5What steps are you taking to maintain a stable and consistent caregiving team so that residents can build long-term, familiar relationships with their primary staff?
- 6Since you pride yourselves on a family-like atmosphere, how do you integrate new residents into the community to ensure they feel supported and engaged from day one?
Personalized based on this facility's data
Key Review Excerpts
“Shannon, the social worker, is exceptional at ensuring the residents have everything they need to feel at home from the moment they arrive.”
“Memory Care is disappointing, the families of the residents are the ones that do the recreational activities since Brookdale doesn't want to spend the money on a new Activities Director.”
“Very disappointed with everything. Turnover is a big issue and communication is almost nonexistent. Rapidly Escalating prices (35%) with lower quality service is not acceptable.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified serious concerns regarding resident safety, including a failure to monitor a resident who wandered off-site and improper medication documentation. Additionally, there have been recurring issues with facility cleanliness, maintenance, and the secure storage of hazardous materials.
Jan 14, 2026Routine
Resident A missed a dose of Tylenol; Resident B missed doses of atorvastatin, doxepin, and lisinopril; both instances lacked documentation for the missed medication.
The posted menu was only for the current day and did not include the entire week.
Hazardous materials (cleaning agents/detergents) were stored unlocked in the salon; a knife was found in an unlocked cabinet in the 'Bridge' kitchen.
Communal shower/bathrooms in B, C, and D wings were being used for storage of furniture, medical equipment, and belongings.
General maintenance issues: dirty communal bathrooms, broken lock on A wing bathroom door, missing ceiling tile, dirty 'country kitchens' (floors, countertops, refrigerators), missing drawer face in 'Clare' kitchen, and dirty towels in the salon.
Employee 2's file did not contain evidence of her TB screen.
Employee 1's initial TB testing was not completed within 10 days of hire.
Facility disaster planning procedures were void of a plan in case of an explosion.
Jul 22, 2025Complaint
Staff failed to record daily water temperatures from the dish machine for the previous seven days, meaning the facility could not confirm dishes were properly sanitized.
Sep 25, 2023Complaint
Resident A eloped from the facility and was found by police over a mile away; staff were unaware the resident had left and failed to conduct a headcount after a door alarm sounded.
Ownership & Operations
Who Operates This Facility
Brookdale Senior Living Communities, INC.
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Pomeroy Living Rochester Skilled Rehabilitation
2.7 miNursing Home · Rochester Hills, MI
Serene Gardens of Rochester Hills AL
2.8 miAssisted Living · Rochester Hills, MI
Bellbrook
5.4 miNursing Home · Rochester Hills, MI
Mission Point Nursing & Physical Rehabilitation Ce
5.5 miNursing Home · Beverly Hills, MI
Grace Senior Living Rochester
6.3 miAssisted Living · Rochester Hills, MI
Willowbrook Hills
6.7 miAssisted Living · Auburn Hills, MI