Optalis Health and Rehabilitation of Troy
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 510 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (30 vs median 8.0)
- High staff turnover (56%)
- High RN turnover (63%)
Below average in MI · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · $388,982 in fines
What this means for your family
While the facility has a highly visible and helpful concierge program, the recurring reports of slow response times and neglect are concerning. If you choose this facility, ensure you have a designated family member who can visit frequently to advocate for your loved one's basic needs, as the quality of care appears highly dependent on active family oversight.
Google Reviews
Google Reviews
510 reviews on Google“Optalis Health and Rehabilitation of Troy receives highly polarized feedback, with many patients praising the concierge and therapy teams while others report severe neglect and communication failures. While the facility is frequently described as clean and welcoming by some, multiple families have raised critical alarms regarding slow response times to call lights, inadequate wound care, and poor medication management. Families should be aware that experiences appear to vary significantly depending on the specific staff on duty and the patient's individual needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly praised concierge and admissions team
- Effective and motivating physical/occupational therapy
- Clean and well-maintained facility environment
- Friendly and accommodating front-desk staff
Concerns
- Slow or non-existent response to call lights (mentioned by 12 reviewers)
- Inadequate nursing care and hygiene (e.g., pressure ulcers, soiled linens) (mentioned by 8 reviewers)
- Poor communication with family members regarding medical status (mentioned by 6 reviewers)
- Medication management and administration errors (mentioned by 4 reviewers)
- Understaffing, particularly on weekends and nights (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 209 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that the facility has a high volume of residents, what specific protocols are in place to ensure that call lights are answered promptly, especially during evening and weekend shifts?
- 2I noticed the facility has a very active therapy department; how do you coordinate the physical and occupational therapy sessions with the daily nursing care to ensure my loved one stays on track with their recovery?
- 3What is your standard process for keeping family members updated on changes in medical status or medication adjustments, and who is our primary point of contact for these updates?
- 4With the recent focus on facility cleanliness, could you walk me through the daily routine for room maintenance and hygiene checks to ensure residents remain comfortable and well-cared for?
- 5Since your admissions and concierge teams are so highly regarded for their support, how does that team help bridge the gap between initial move-in and ongoing clinical care?
- 6What steps does the nursing team take to ensure accuracy during medication administration, and how are errors or concerns addressed if they arise?
Personalized based on this facility's data
Key Review Excerpts
“My mother has been here for a month and let me tell you Amy the concierge is such a wonderful coordinator helper. I would recommend her at all times they took care of her great facility great rehab therapy.”
“My dad was there from Thursday - Sunday before the staff neglect sent him back to the hospital. He received absolutely no rehab while there. He requested to be walked around, but by the time somebody arrived (on Saturday) his legs had atrophied.”
“The nurses rolled their eyes if you asked for the smallest of things. Physical Therapy was pointless, if they even came at all. That would not give e time to expect when that would be here.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints triggering 36 deficiencies, indicating serious ongoing concerns about care quality and safety. The facility repeatedly struggles with appropriate treatment and care, accident prevention, and protecting residents from abuse and neglect - with these issues persisting across multiple surveys from 2022 through 2025. While all deficiencies show correction plans, the pattern of repeated violations in critical care areas suggests systemic problems that may continue affecting resident safety.
Mar 11, 2026Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 11, 2026Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Mar 2, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 30, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 21, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 4, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jun 25, 2025
$67,909
Fine
Apr 9, 2025
$224,315
Fine
Oct 23, 2023
$6,293
Fine
Sep 28, 2023
$87,291
Payment Denial
Sep 28, 2023
19-day denial
Fine
Sep 18, 2023
$3,174
Ownership & Operations
Who Operates This Facility
Optalis Health and Rehabilitation of Troy
for profit
Chain Affiliation
Optalis Health & Rehabilitation
37 facilities nationwide
Chain avg rating: 2.5/5 · Rank 26 of 37
Ownership & Management
Owners
Om Holdco 5 LLC
Owner · Organization
Optalis Lp Investors 5 LLC
Owner (parent company) · Organization
Optum Management Solutions. INC
Owner (parent company) · Organization
Dunn, Charles
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Shah, Hemant
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
510 reviews from families & visitors
Official Website
Visit optalishealthcare.com
Medicare data downloads
Original nursing home datasets
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