Optalis Health & Rehabilitation of Bloomfield Hill
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 66 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (37 vs median 8.0)
Bottom 25% in MI · Below recommended RN staffing · Worst in OPTALIS HEALTH & REHABILITATION chain · $45,935 in fines
What this means for your family
While the facility has seen a positive shift in management and leadership recently, clinical oversight remains inconsistent. We strongly recommend that you visit frequently, specifically during evening and weekend hours, to ensure your loved one's medication and hygiene needs are being met consistently.
Google Reviews
Google Reviews
66 reviews on Google“Optalis Health & Rehabilitation of Bloomfield Hills receives highly polarized feedback, with recent reviews highlighting a significant improvement in management and staff attentiveness. While many families praise the admissions team and rehabilitation outcomes, others report serious concerns regarding neglect, medication errors, and poor communication during off-hours. Prospective families should be aware that experiences appear to vary greatly depending on the specific nursing shift and individual staff members.”
Quality Themes
Tap a score for detailsStrengths
- Highly praised admissions and leadership team
- Effective physical and occupational therapy
- Clean and welcoming facility environment
- Compassionate and attentive individual staff members
Concerns
- Neglect and slow response times for basic patient needs (mentioned by 7 reviewers)
- Medication management errors and delays (mentioned by 3 reviewers)
- Poor communication and difficulty reaching staff/management by phone (mentioned by 4 reviewers)
- Theft or loss of personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent focus on enhancing communication, what is the best way for our family to stay in touch with the nursing team regarding my loved one's daily progress?
- 2I noticed the facility has a strong reputation for physical and occupational therapy; how do you integrate these sessions into a resident's daily schedule to ensure they stay active?
- 3To help us feel more secure, could you explain the specific protocols in place for medication administration to ensure accuracy and timely delivery?
- 4What measures do you have in place to ensure personal belongings are tracked and protected during a resident's stay?
- 5Since we know that timely assistance is vital, what is the current process for ensuring call lights are answered promptly, especially during shift changes?
- 6I appreciate that your leadership team is active in responding to feedback; how do you use that input to improve the day-to-day experience for residents?
Personalized based on this facility's data
Key Review Excerpts
“The PT and OT was perfect and helped my mother back on her feet and back at home. Facility was always clean and had great features like the dining hall and Internet cafe.”
“I’ve had one good nurse named Briana . They run out of at least one of my medications daily, one nurse .. didn’t flush my picc line , put the same cap on It’s supposed to be changed after each infusion and picked a pill off the floor and gave it to me.”
“I would never go back or refer anyone to go there. I was discharged without having confirmed home care. Waiting for anyone after pulling the care string would take a hour and to get pain medication took up to 3 1/2 hrs on a few occasions.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring deficiencies triggered by family complaints, with 119 total deficiencies across 13 surveys and nearly half (57) complaint-related. The most persistent problems involve treatment and care quality, resident rights violations (particularly safe environment standards), and medication management errors. Many issues repeat across multiple surveys, indicating ongoing struggles with core care areas. Recent complaints in 2024-2026 show some deficiencies still under correction plans, suggesting unresolved problems that prompted families to file reports with authorities.
Jan 14, 2026Routine8
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Jan 14, 2026Complaint10
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Dec 4, 2025Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Sep 17, 2025Complaint5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Mar 20, 2025Complaint5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Dec 23, 2024Complaint3
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Oct 2, 2024
$45,935
Ownership & Operations
Who Operates This Facility
Optalis Health & Rehabilitation of Bloomfield Hill
for profit
Chain Affiliation
Optalis Health & Rehabilitation
37 facilities nationwide
Chain avg rating: 2.5/5 · Rank 33 of 37 (Worst)
Ownership & Management
Owners
Om Holdco 7 LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
66 reviews from families & visitors
Official Website
Visit optalishealthcare.com
Medicare data downloads
Original nursing home datasets
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