Sunrise Assisted Living of Troy
Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 31 Google reviews
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What this means for your family
Sunrise of Troy is highly recommended for its compassionate care and clean, secure environment. While the staff is consistently praised for their dedication, families should be aware that front-desk interactions can occasionally be inconsistent, so it is best to focus on building relationships with the management and nursing teams.
Google Reviews
Google Reviews
31 reviews on Google“Sunrise Assisted Living of Troy is highly regarded for its compassionate and attentive staff, particularly in the reminiscence and assisted living units. Families frequently praise the facility's clean, welcoming environment and the dedicated management team, though one recent visitor reported a negative interaction with front-desk staff.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- Clean and well-maintained facility
- Effective and helpful management team
- Strong focus on resident dignity and safety
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how does that open communication style translate to how you keep families updated on their loved one's daily well-being?
- 2Given the facility's strong reputation for maintaining a clean and well-kept environment, what kind of input do residents have in personalizing their own living spaces?
- 3With your focus on resident dignity and safety, what specific protocols are in place to ensure residents feel both secure and independent during medical emergencies or health changes?
- 4Since residents often praise the attentiveness of your staff, how do you balance that hands-on care with creating a vibrant, engaging social calendar for the 80 residents living here?
- 5How does the management team foster the compassionate culture that so many families highlight in their experiences with your staff?
- 6What opportunities are there for family members to get involved in the community activities or events held here at the Troy location?
Personalized based on this facility's data
Key Review Excerpts
“She has come such a long way due the kindness, compassion and dedication of staff. From Tom on down the staff, especially the daily care givers, provide care with dignity, compassion and genuine caring.”
“This Sunrise specifically, has somehow managed to acquire three exceptional nurses with backgrounds ranging from In-patient Rehabilitation to Emergency. I couldn’t think of a better combination of RN experience for a senior living home.”
“I really appreciate that their main entry is locked to monitor who is entering and exiting. A staff member can buzz you in or out. This makes me feel at ease that my mom is safe.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The facility has a history of serious safety concerns, including a documented resident-on-resident assault that led to a resident's death, as well as past violations regarding improper food storage, unmonitored sanitization chemicals, and unsecured cleaning supplies.
Apr 29, 2025Complaint
Inadequate resident protection: Resident A was assaulted by Resident B in the memory care common area. The assault resulted in Resident A sustaining injuries (head bump, bruised chin, broken teeth, and defensive bruises) and subsequent hospitalization/death.
Jun 10, 2024RoutineCleanReport
No deficiencies found during this inspection.
Jun 27, 2023Routine
Improper food handling: Perishable items (bread dough, hamburger patties, produce) in the walk-in refrigerator/freezer were left uncovered and lacked labeling for delivery or preparation dates.
Failure to monitor or record temperatures of food storage areas to ensure food is held at safe temperatures.
Failure to maintain a meal census record including the kind and amount of food used for the preceding 3-month period.
Failure to test and record chemical sanitizing levels in the dishwashing machine; last documented in January 2023.
Hazardous and toxic materials (cleaning agents/detergents) were found unsecured in the first-floor housekeeping closet, posing an ingestion risk.
Dec 31, 2019OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Szr Troy Assisted Living Opco, L.L.C.
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit sunriseseniorliving.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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