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Public Google reviewers rate this highly and often mention warm, welcoming family-like atmosphere. Schedule a visit to confirm the fit.
based on 33 Google reviews
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Public Google reviewers rate Brookdale Troy AL highly. Reviewers highlight: warm, welcoming family-like atmosphere, highly responsive and helpful admissions/social work staff. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Brookdale Troy receives consistent praise for its welcoming atmosphere and helpful sales and social work staff, particularly during the admission process. However, recent reviews highlight significant concerns regarding high staff turnover, declining quality of activities in the memory care unit, and poor communication with families.
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Key Review Excerpts
“The family atmosphere Brookdale provides sets them apart from the competition. They work as a team & it shows!!!!”
“Memory Care is disappointing, the families of the residents are the ones that do the recreational activities since Brookdale doesn't want to spend the money on a new Activities Director.”
“Turnover is a big issue and communication is almost nonexistent. Rapidly Escalating prices (35%) with lower quality service is not acceptable.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified concerns regarding food safety, specifically the presence of expired food and a lack of verification for dish sanitization. Additionally, the facility failed to complete its required annual tuberculosis risk assessment and had an instance of trash left near the kitchen area.
The facility did not complete an annual tuberculosis (TB) risk assessment.
The facility was serving expired food (cereal and bread).
Dishes were not properly sanitized; the administrator could not provide evidence of testing the dishwasher temperature or using testing strips.
No deficiencies are reported in this inspection record.
Soiled trash was left in the kitchen area during meal preparation.
Brookdale Senior Living Communities, INC.
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MI LARA — View Official Record
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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