Brookdale Troy AL
Families consistently rate this highly — reviewers highlight warm, welcoming family-like atmosphere. Schedule a visit to confirm the fit.
based on 32 Google reviews
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What this means for your family
While the admissions and social work team at Brookdale Troy are highly praised for their support, families should be aware of recent reports regarding staff turnover and a lack of structured activities in the memory care unit. We recommend asking for a detailed schedule of daily activities and inquiring about current staff-to-resident ratios before making a decision.
Google Reviews
Google Reviews
32 reviews on Google“Brookdale Troy receives consistent praise for its welcoming atmosphere and helpful sales and social work staff, particularly during the admission process. However, recent reviews highlight significant concerns regarding high staff turnover, declining quality of activities in the memory care unit, and poor communication with families.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming family-like atmosphere
- Highly responsive and helpful admissions/social work staff
- Clean and well-maintained facility
- Professional and caring nursing leadership
Concerns
- High staff turnover and understaffing (mentioned by 3 reviewers)
- Lack of engaging activities in memory care (mentioned by 2 reviewers)
- Poor communication and responsiveness from management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 83 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2With 78 residents here, how do you ensure that communication between management and families remains consistent and transparent?
- 3I’ve read about the warm, family-like atmosphere here; what specific steps are you taking to maintain that culture as you manage your current staffing levels?
- 4Could you walk me through the current activity calendar, specifically how you keep residents engaged throughout the week?
- 5Given the importance of medication management, what is your process for ensuring accuracy and timely administration for residents?
- 6How does your nursing leadership team stay involved in the day-to-day care of residents to ensure that professional standards are met consistently?
Personalized based on this facility's data
Key Review Excerpts
“The family atmosphere Brookdale provides sets them apart from the competition. They work as a team & it shows!!!!”
“Memory Care is disappointing, the families of the residents are the ones that do the recreational activities since Brookdale doesn't want to spend the money on a new Activities Director.”
“Turnover is a big issue and communication is almost nonexistent. Rapidly Escalating prices (35%) with lower quality service is not acceptable.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified concerns regarding food safety, specifically the presence of expired food and a lack of verification for dish sanitization. Additionally, the facility failed to complete its required annual tuberculosis risk assessment and had an instance of trash left near the kitchen area.
Oct 27, 2025Routine
The facility did not complete an annual tuberculosis (TB) risk assessment.
Feb 21, 2025Complaint
Dishes were not properly sanitized; the administrator could not provide evidence of testing the dishwasher temperature or using testing strips.
The facility was serving expired food (cereal and bread).
Jan 26, 2024RoutineCleanReport
No deficiencies found during this inspection.
Dec 1, 2023Complaint
Soiled trash was left in the kitchen area during meal preparation.
Ownership & Operations
Who Operates This Facility
Brookdale Senior Living Communities, INC.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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