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Assisted Living · Novi, MI
45182 West Park Drive, Novi, MI 48377
Map location from our source data
About this listing
Catalog updated Aug 4, 2026. Current services and availability are unconfirmed.
Monthly cost
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Availability
We don't have live openings. Ask about current availability, waiting lists, and move-in timing.
Reported capacity: 113 residents. This is not the number of openings.
Contact information →Care & support
Usually offers housing and help with everyday tasks, such as bathing and dressing.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Payment details are not confirmed in our records. Ask about private pay, insurance, and assistance programs.
Your next step
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Public Google reviewers rate Brookdale Novi highly. Reviewers highlight: warm, friendly, and compassionate staff, active social calendar and community events. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Brookdale Novi receives highly polarized feedback, with many residents and visitors praising the warm, friendly staff and active social environment. However, there are serious, recurring allegations from family members regarding pest infestations, specifically bed bugs, and concerns about cleanliness and communication during medical emergencies. Families should weigh the positive community atmosphere against these significant reports of facility maintenance and care management issues.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
Many reviewers highlight specific staff members as compassionate and helpful, though some report inexperienced staff or poor responsiveness.
Families have reported a lack of notification regarding resident falls and medical emergencies.
Multiple severe reports of bed bug infestations and poor housekeeping contrast with some visitors describing the building as clean.
Reviews are split, with some praising the dining experience while others report issues with meal quality and staffing shortages in the kitchen.
Reviewers consistently praise the variety of activities, happy hours, and social engagement opportunities.
Some reviewers feel it is a great value, while others cite administrative mishaps and billing dishonesty.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
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Distribution · 29 analyzed
This facility responds to some reviews.
Key Review Excerpts
“My Mother has been at Brookdale Novi for almost 1 year. Our family couldn’t be happier with all that they offer. We looked at more expensive places and found them more modern looking perhaps, but it’s the staff that really shines at Brookdale.”
“BED BUG INFESTED! Hair in food. The staff does not show any type of care for my father. There’s no one ever at the front desk when I come in and have a few questions.”
“Not a great environment and not clean at all. Does not care about residents and does not inform you if your loved one has been hurt, injured or anything. My mom was in the hospital for a fall and I never even received a call smh.”
Blc Novi-Gc, LLC
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Confirm current status with MI Dept. of Licensing & Regulatory Affairs. A direct record link is not available in this catalog.
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit brookdale.com
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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