Maple Manor Rehab Center of Novi INC
Strong Medicare quality ratings; families often praise highly skilled and motivating therapy team. Still worth an in-person visit.
based on 109 Google reviews
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What this means for your family
Maple Manor is highly regarded for its physical and occupational therapy programs, which many families credit for successful recoveries. However, you should be aware of potential communication gaps; ensure you establish a direct line of contact with a specific case manager upon admission and monitor call-bell response times during your visits.
Google Reviews
Google Reviews
109 reviews on Google“Maple Manor Rehab Center of Novi is widely praised for its highly effective physical and occupational therapy programs and a clean, well-maintained environment. While many families report exceptional, compassionate care, a recurring theme of communication challenges—specifically regarding unreturned calls from admissions and occasional delays in nursing response times—suggests inconsistency in administrative support.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and motivating therapy team
- Clean, odor-free facility environment
- Attentive and compassionate nursing staff
- Strong physician involvement and oversight
Concerns
- Poor communication and unreturned calls from admissions/nursing (mentioned by 5 reviewers)
- Slow response times to call bells and hygiene assistance (mentioned by 4 reviewers)
- Inconsistent medication management or delays in implementation (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 114 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the high staffing rating, how do you ensure that team members are available to respond promptly when a resident presses their call bell for assistance?
- 2I noticed that communication is a top priority for families; could you walk me through your standard process for keeping us updated on my loved one's daily progress and any changes in their care plan?
- 3With your therapy team being so highly regarded, how do they coordinate with the nursing staff to ensure that the progress made during rehab sessions is maintained throughout the rest of the day?
- 4Regarding medication management, what steps do you have in place to ensure that new orders or changes are implemented accurately and on time?
- 5Since the facility maintains a clean and odor-free environment, how do you balance those high housekeeping standards with the need for timely assistance with personal hygiene and daily tasks?
- 6I see that you have a 4-star CMS rating; what specific internal protocols are you currently focusing on to improve your health inspection outcomes and address recent state-level findings?
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational therapists at Maple Manor are highly skilled, delivering excellent therapy.”
“The nurses were consistently knowledgeable, helpful and extremely kind to my father. At no point, did I feel like he was just a number.”
“My only complaint was when I called there on 3 separate occasions to ask questions for the nurse. I was told I would get a return call and only one out of three times did they return my call.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
7
measures
6
measures
3
measures
Residents with pressure sores (bedsores)
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to safety and infection control violations, indicating ongoing concerns about this facility's operations. The most recurring problems involve medication management, infection control, and care planning, with issues persisting across multiple years from 2023 to 2026. While the facility has correction plans for all deficiencies, the pattern of repeated violations in critical areas like safety hazards and antibiotic monitoring suggests systemic challenges that warrant careful consideration before placement.
Apr 29, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jan 20, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 6, 2025Routine8
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Apr 24, 2024Routine6
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Apr 24, 2024Complaint1
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
May 11, 2023Routine19
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that sources of ignition are removed from patients receiving respiratory therapy.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Ownership & Operations
Who Operates This Facility
Maple Manor Rehab Center of Novi INC
for profit
Ownership & Management
Owners
Evangelista, Marcus
Owner
Evangelista, Stella
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
109 reviews from families & visitors
Official Website
Visit maplemanorrehab.com
Medicare data downloads
Original nursing home datasets
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