Hampton Manor of Commerce
Families consistently rate this highly — reviewers highlight modern, aesthetically pleasing facility. Schedule a visit to confirm the fit.
based on 26 Google reviews
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What this means for your family
While the facility offers an impressive array of activities and a modern environment, the reports of inconsistent personal care are a significant red flag. We strongly advise families to ask management specifically about their current staff-to-resident ratios and how they ensure hygiene standards are met during weekend and evening shifts.
Google Reviews
Google Reviews
26 reviews on Google“Hampton Manor of Commerce receives highly polarized feedback, with some families praising the beautiful facility and engaging activities, while others report severe neglect and management failures. Critical concerns include reports of residents sitting in soiled clothing, lack of basic hygiene assistance, and inconsistent staffing levels. Families considering this facility should conduct a thorough, unannounced visit to verify the current quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Modern, aesthetically pleasing facility
- Engaging activity program for active residents
- Spacious, well-maintained living quarters
Concerns
- Inadequate personal care and hygiene assistance (mentioned by 2 reviewers)
- Management and operational instability (mentioned by 2 reviewers)
- Staffing shortages and lack of proper training (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 52 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a very modern and well-maintained aesthetic; how do you ensure that the same level of attention is given to the personalized hygiene and daily living support for each resident?
- 2With the active social calendar here, how do you balance the busy activity schedule with the individual care needs of residents who might require a bit more one-on-one assistance?
- 3I see that management has been actively engaging with feedback online; what specific steps are currently being taken to ensure consistent communication and stability for families?
- 4Given the importance of staff training in providing quality care, could you walk me through your current onboarding process and how you ensure staff are well-prepared to support residents with varying needs?
- 5How does your team handle medical emergencies or urgent health concerns during evening and weekend hours when administrative staff may not be on-site?
- 6What is your process for keeping families updated on their loved one's daily well-being, and who is the primary point of contact if we have questions about their care routine?
Personalized based on this facility's data
Key Review Excerpts
“She has a beautiful apartment with everything from laundry, cleaning and medication taken care off. She is busy all day with activities like exercise classes, group activities and entertainment”
“My mother has gone over a week or two between showed. The had no kitchen staff last night, so while the two caregiver’s were making cold cereal to serve the residents, my mother he’d to sit in soiled clothes for over an hour.”
“For starters, I did her laundry, bathed her, clothed her, changed her and beyond regularly. Services that were supposed to be provided by the staff. However, this didn’t come as a surprise after I was informed by an aid they had no proper training regarding the care of their residents.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
This facility has had several documented issues regarding food safety sanitation, kitchen hygiene, and the management of resident medical directives (DNR status). While some initial licensing deficiencies were corrected, recent investigations have identified serious concerns regarding food temperature maintenance and emergency response protocols.
Dec 26, 2025Complaint
Failure to maintain an organized program for protection and supervision; specifically, staff were uncertain of a resident's DNR status due to uncompleted physician signatures, causing a delay in care during an unresponsive event.
Oct 23, 2024Complaint
Food service sanitation standards not met: cook not wearing hair restraint; lack of paper towels at handwash sinks; inability to verify dish machine sanitization temperature; presence of food debris on equipment and walk-in shelving/floors; and a malfunctioning freezer causing food items (ice cream, ground beef) to melt or soften.
Aug 3, 2023Other
Kitchen handwash sinks did not have wrist, knee, or foot control.
Home did not post menu for both regular and therapeutic diets being served.
Home did not maintain a meal census nor the kind and amount of food used for the preceding 3 month period.
Home serves food to employees as a benefit but does not hold a food establishment services license via Oakland County health department.
Ownership & Operations
Who Operates This Facility
Hampton Manor of Commerce LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit commerceseniorliving.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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