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Nursing HomeMedicaid Investigative

Brookdale Lakeway Snf

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1917 Lohmans Crossing Rd, The Towers of Lakeway · Lakeway, TX 7873498 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 25 Google reviews

5
4
3
2
1
Brookdale Lakeway Snf Nursing Home in Lakeway, TX — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • High RN turnover (58%)

Below average in Texas · Meets national RN staffing standard · Above recommended total nurse staffing · $91,420 in fines

Source: Medicare data

What this means for your family

The facility offers high-quality physical and occupational therapy that is excellent for post-surgical recovery. However, families should be extremely vigilant about nursing care, as there is a documented pattern of delayed responses to call lights and inadequate assistance with basic hygiene, especially at night.

Google Reviews

Google Reviews

25 reviews on Google
Families considering Brookdale Lakeway should be aware of significant concerns regarding nursing responsiveness and patient safety, particularly during night shifts and for those with limited mobility. While the physical therapy and rehabilitation services are frequently praised for their quality and effectiveness, multiple reviewers report dangerous delays in answering call lights and inadequate assistance with basic needs.

Quality Themes

Tap a score for details
Food3.0Staff2.0Clean3.0ActivitiesN/AMedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Excellent physical and occupational therapy
  • Kind and professional therapy staff
  • Effective rehabilitation for post-surgery patients
  • Friendly administrative and business office staff

Concerns

  • Slow response to call lights and neglect during night shifts (mentioned by 5 reviewers)
  • Inadequate assistance with toileting and basic hygiene (mentioned by 4 reviewers)
  • Issues with facility cleanliness and odors (mentioned by 3 reviewers)
  • Unprofessional or indifferent nursing attitude (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(3)'21(2)'23(5)'26(2)

Distribution · 28 analyzed

5
13
4
1
3
1
2
0
1
13

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about your physical and occupational therapy teams; how do you tailor rehabilitation plans for residents recovering from surgery?
  • 2What specific steps is the facility taking to ensure call lights are answered promptly, especially during the overnight hours?
  • 3How does the nursing team approach assisting residents with personal hygiene and daily toileting needs to ensure they stay comfortable?
  • 4Could you tell us about your current protocols for facility cleanliness and managing odors in the resident rooms and common areas?
  • 5What is the process for communicating important medical updates or changes in condition from the nursing staff to the family?
  • 6What does a typical day look like for residents in terms of organized social activities and dining experiences?

Personalized based on this facility's data


Key Review Excerpts

Excellent Physical/Occupational Therapy recovery for non elderly post surgery. My young 62 yr old husband fractured his hip and needed temporary assistance to get stronger before coming home. I was WRONG - the therapy quality and quantity was EXCELLENT

Rehab patient's family · 2023★★★★★

From the start staff in the business office, front office, therapy, discharge office and nursing were kind, warm, responsive, and attentive to our mother and her case.

Long-term resident's family · 2023★★★☆☆

The staff were some of the most kind and funny people that I have ever met in a skilled nursing center. Especially Bobby and Sarah.They always made my day.

Resident · 2023★★★★★
Source: 25 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.74hrs
98%
Registered nurses for medical care
Total Nursing
4.02hrs
98%
All nurses + aides combined
Staff Turnover
48%
Lower is better (< 30% = good)
RN Turnover
46%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

6

measures

Mixed Results

4

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.1%
Worse than Avg
Here
27.1%
US
19.4%
TX
14.2%
Travis
17.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
TX
2.5%
Travis
2.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility11.5%
Better than Avg
Here
11.5%
US
15.3%
TX
14.9%
Travis
20.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility16.0%
Worse than Avg
Here
16.0%
US
15.4%
TX
9.4%
Travis
11.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility19.7%
Mixed vs Avgs
Here
19.7%
US
14.4%
TX
16.1%
Travis
22.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility97.0%
Mixed vs Avgs
Here
97.0%
US
95.5%
TX
98.0%
Travis
92.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility73.4%
Worse than Avg
Here
73.4%
US
79.7%
TX
88.0%
Travis
80.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility83.6%
Mixed vs Avgs
Here
83.6%
US
81.8%
TX
89.2%
Travis
79.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
TX
1.5%
Travis
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
2penalties
Near state avg (9.1)
4 complaint-triggered
$91,420 in fines

Families filed complaint reports that triggered deficiencies related to resident abuse protection policies and living environment safety, indicating serious concerns warranting investigation. The facility shows recurring problems with food safety and dietary services, infection control, and care planning across multiple surveys from 2023-2025. While all deficiencies have correction dates, the pattern of repeated issues in critical areas like nutrition and infection control suggests ongoing operational challenges families should discuss during visits.

Aug 21, 2025Routine
8
0813Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0901Potential for harm · WidespreadCorrected

Electrical Deficiencies

Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0575Minimal · WidespreadCorrected

Resident Rights Deficiencies

Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Jan 14, 2025Complaint
1
0584Immediate jeopardy · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Oct 7, 2024Complaint
1
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Sep 1, 2024Complaint
2
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Jul 31, 2024Routine
5
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0732Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Jun 9, 2023Routine
8
0755Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

Federal Penalties

Fine

Jan 14, 2025

$74,848

Fine

Sep 1, 2024

$16,572

Ownership & Operations

Who Operates This Facility

Owner / Operator

Arc Lakeway Snf, LLC

Organization Type

for profit

Administrator

EDWARD PANDO

Chain Affiliation

Chain Name

Brookdale Senior Living

Chain Size

14 facilities nationwide

Chain avg rating: 2.0/5 · Rank 2 of 3

Ownership & Management

Owners

Brookdale Senior Living INC

Owner (parent company) · Organization

100%

Key personnel

Asher, JordanManaging Control - Governing BodyDrayton, ClaudiaManaging Control - Governing BodyFioravanti, MarkManaging Control - Governing BodyFreed, VictoriaManaging Control - Governing BodyHausman, JoshuaManaging Control - Governing Body
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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