Arbor Terrace Lakeway
Families consistently rate this highly — reviewers highlight compassionate and attentive caregiving staff. Schedule a visit to confirm the fit.
based on 138 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a warm, community-oriented environment with highly praised memory care expertise. While the staff is frequently singled out for their compassion, you should verify the current nursing oversight and management protocols to address the concerns raised by one previous family member.
Google Reviews
Google Reviews
138 reviews on Google“Arbor Terrace Lakeway is highly regarded by families for its exceptionally compassionate and attentive caregiving staff, particularly within the memory care unit. While the vast majority of reviewers praise the warm atmosphere and professional leadership, one reviewer raised serious concerns regarding staff competence and oversight.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive caregiving staff
- High-quality memory care and cognitive training
- Welcoming and professional front desk/administrative team
- Clean and beautifully maintained facilities
- Engaging community events and activities
Concerns
- Allegations of staff incompetence and lack of oversight
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed how much care you put into responding to feedback from families online; how does that culture of communication translate to how staff interact with residents daily?
- 2With your memory care certification, what specific specialized activities do you have planned to keep residents engaged and stimulated?
- 3With a community of over 200 residents, how do you ensure that each person's individual care plan remains personalized and doesn't get lost in the larger group?
- 4Can you walk me through the protocol for handling a medical emergency or a sudden change in health during the overnight hours?
- 5What does a typical afternoon look like for a resident in assisted living, and how easy is it for family members to join in on those activities?
- 6How do you manage the balance between providing necessary assistance with daily tasks and encouraging residents to maintain as much independence as possible?
Personalized based on this facility's data
Key Review Excerpts
“Finding a place where your loved ones feel safe, cared for, and respected is incredibly important, and this community truly stands out. In what is clearly a very challenging labor market, the team here is consistently friendly, attentive, and genuinely compassionate.”
“He made multiple calls to the hospital to check on her condition and ensure he had access to any changes in her medication and kept me in the loop the entire time.”
“I had the opportunity to attend a cognitive training at Arbor Terrace led by Lori, and it was such a meaningful experience for me. I truly walked away having learned new things, and I really appreciated how thoughtful and approachable the training was.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Arbor Terrace Lakeway has had two recorded inspection events involving violations. The most recent findings from January 2023 related to medication counseling records and incident reporting protocols, while older findings from March 2019 concerned facility gate and door locking mechanisms.
Jan 3, 2023Routine
Health Code (2 violations)
The facility failed to report incidents of abuse, neglect, or exploitation to HHSC's state office, or failed to follow its and its own internal policies regarding abuse, neglect, or exploitation.
The facility either failed to provide required counseling to residents who self-administer medications or failed to maintain a written counseling record.
Mar 13, 2019Routine
Life Safety Code (3 violations)
The facility failed to ensure that locking devices on control doors released when a switch or button was activated at the monitoring station and at the main staff station.
The facility failed to ensure that locking devices on exit doors released when a switch or button was activated at the monitoring station and at the main staff station.
The facility failed to ensure locked gates were in compliance with licensing standards for assisted living facilities.
Ownership & Operations
Who Operates This Facility
Crpcsh Harbor Lakeway Owner Lp
for profit
CIVITAS SENIOR HEALTHCARE, LLC
COOPER VITTITOW
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
138 reviews from families & visitors
Official Website
Visit arborcompany.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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