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Public Google reviewers rate this highly and often mention compassionate and attentive caregiving staff. Schedule a visit to confirm the fit.
based on 139 Google reviews
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Public Google reviewers rate Arbor Terrace Lakeway highly. Reviewers highlight: compassionate and attentive caregiving staff, high-quality memory care and cognitive training. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Arbor Terrace Lakeway is highly regarded by families for its exceptionally compassionate and attentive caregiving staff, particularly within the memory care unit. While the vast majority of reviewers praise the warm atmosphere and professional leadership, one reviewer raised serious concerns regarding staff competence and oversight.
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Key Review Excerpts
“Finding a place where your loved ones feel safe, cared for, and respected is incredibly important, and this community truly stands out. In what is clearly a very challenging labor market, the team here is consistently friendly, attentive, and genuinely compassionate.”
“He made multiple calls to the hospital to check on her condition and ensure he had access to any changes in her medication and kept me in the loop the entire time.”
“I had the opportunity to attend a cognitive training at Arbor Terrace led by Lori, and it was such a meaningful experience for me. I truly walked away having learned new things, and I really appreciated how thoughtful and approachable the training was.”
Source: Texas Health & Human Services Commission
Key Findings
Arbor Terrace Lakeway has had two recorded inspection events involving violations. The most recent findings from January 2023 related to medication counseling records and incident reporting protocols, while older findings from March 2019 concerned facility gate and door locking mechanisms.
Health Code (2 violations)
The facility failed to report incidents of abuse, neglect, or exploitation to HHSC's state office, or failed to follow its and its own internal policies regarding abuse, neglect, or exploitation.
The facility either failed to provide required counseling to residents who self-administer medications or failed to maintain a written counseling record.
Life Safety Code (3 violations)
The facility failed to ensure locked gates were in compliance with licensing standards for assisted living facilities.
The facility failed to ensure that locking devices on exit doors released when a switch or button was activated at the monitoring station and at the main staff station.
The facility failed to ensure that locking devices on control doors released when a switch or button was activated at the monitoring station and at the main staff station.
Crpcsh Harbor Lakeway Venture LLC
for profit
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Google Reviews
139 reviews from families & visitors
Official Website
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TX HHSC — View Official Record
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