Cns Rockies Run
Families consistently rate this highly — reviewers highlight compassionate and attentive caregiving staff. Schedule a visit to confirm the fit.
based on 138 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize a beautiful environment and a highly engaging social calendar for your loved one. However, because some families have reported issues with medication management and high staff turnover, we recommend asking specifically about their current protocols for medication double-checks and how they ensure continuity of care during staff transitions.
Google Reviews
Google Reviews
138 reviews on Google“Arbor Terrace Lakeway is highly regarded by families for its compassionate, attentive staff and beautiful, clean facilities, particularly within the memory care wing. While many reviewers praise the warm community atmosphere and engaging activities, some families have raised serious concerns regarding high staff turnover and inconsistent medication management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive caregiving staff
- Beautifully maintained and clean facilities
- Engaging social activities and community events
- Professional and welcoming front desk/administrative team
Concerns
- High staff turnover and management changes (mentioned by 2 reviewers)
- Inconsistent medication management or errors (mentioned by 2 reviewers)
- Staffing shortages leading to reduced care quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 140 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard such wonderful things about how clean and beautiful the facility is kept; could you show us some of your favorite common areas?
- 2Since the community is so small and intimate, how do you ensure that every resident's specific daily routine and personal preferences are consistently met?
- 3With such a close-knit group of six residents, what kind of social activities or community events do you have planned to keep everyone engaged and connected?
- 4Could you walk us through your specific process for tracking and administering daily medications to ensure everything is always 100% accurate?
- 5How does the care team handle medical emergencies or changes in health needs during the overnight hours?
- 6We love how welcoming the front desk team is; how do you ensure that the same familiar faces are providing care to the residents day after day?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Arbor Terrace goes above and beyond, specifically Penny who is always welcoming and Terrance who is attentive along with the cafeteria staff. Everyone is patient and kind.”
“The food is absolutely AMAZING (biscuits and gravy, hash brown casserole, chili & cornbread, chicken enchilada soup), and the dining room staff... make sure we have wonderful service.”
“I am so glad that I checked out Arbor Terrace Lakeway for mom. It's near my house (I can ride my and bike there, too!). The staff is caring, accommodating and patient, and I feel that the they respect her, and will do their best to accommodate her needs.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent comprehensive inspection for CNS - Rockies Run took place on March 23, 2022. While no formal enforcement actions were found, the inspection identified three Life Safety Code violations related to gas piping tests, smoke detector placement, and fire sprinkler system requirements, all of which were noted as corrected by May 2022.
Mar 23, 2022Routine
Life Safety Code (3 violations)
The facility failed to obtain pressure tests of gas piping in the facility.
Facility failed to provide one of the listed fire sprinkler systems according to the requirements of 32.2.3.5 in NFPA 101 Chapter 32.
The facility failed to provide smoke detectors in the required locations.
Ownership & Operations
Who Operates This Facility
Cnsaustin, LLC
for profit
GARRETT MITCHELL
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
138 reviews from families & visitors
Official Website
Visit arborcompany.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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