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Assisted LivingMemory Care

Brookdale Lakeway Almc

Families consistently rate this highly — reviewers highlight outstanding rehabilitation and therapy services. Schedule a visit to confirm the fit.

1915 Lohmans Crossing Rd, The Towers of Lakeway · Lakeway, TX 7873416 bedsLicensed & Active
Source: TX HHSC — view official record
Google rating
4.3/5

based on 65 Google reviews

5
4
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1

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What this means for your family

This facility is an excellent choice for short-term rehabilitation or specialized memory care due to its outstanding therapy team and compassionate caregivers. However, families must be vigilant regarding nursing response times and room cleanliness, as multiple recent reviews indicate significant lapses in basic care duties.

Google Reviews

Google Reviews

65 reviews on Google
Families often praise the facility for its exceptional rehabilitation therapy and compassionate memory care staff. However, there are significant, recurring concerns regarding slow response times to call lights and inconsistent cleanliness in resident rooms.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean4.0Activities9.0Meds3.0Memory9.0Comms4.0Value3.0

Strengths

  • Outstanding rehabilitation and therapy services
  • Compassionate and attentive memory care staff
  • High-quality, nutritious dining options
  • Pleasant and well-maintained physical environment

Concerns

  • Slow response times to nurse call buttons (mentioned by 4 reviewers)
  • Inconsistent room cleanliness and hygiene (mentioned by 3 reviewers)
  • Difficulty communicating with professional staff/management (mentioned by 2 reviewers)
  • Issues with medication schedule adherence (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'18(4)'20(2)'22(2)'24(4)'26(1)

Distribution · 105 analyzed

5
82
4
2
3
0
2
2
1
19
38 reviews posted between Feb 28, 2017Mar 11, 2017 · 37 were 5-star
26 reviews posted between Mar 5, 2017Mar 11, 2017 · 26 were 5-star

How They Respond to Reviews

15%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the dining experience here; could you tell us more about how the menus are planned and how much variety there is for daily meals?
  • 2Since your team is so highly regarded for rehabilitation, how do you integrate physical therapy into a resident's regular weekly routine?
  • 3What specific protocols do you have in place to ensure medication schedules are strictly followed and double-checked by the nursing staff?
  • 4How does the care team manage response times to nurse call buttons, especially during the overnight hours or during busy meal times?
  • 5Could you describe your process for maintaining daily room cleanliness and how you ensure hygiene standards are consistent for every resident?
  • 6What is the best way for our family to stay in regular, clear communication with the management and nursing staff regarding updates on our loved one?

Personalized based on this facility's data


Key Review Excerpts

My mom lived here in memory care for years…the staff is wonderful!!! I can’t say enough about the love she got here. They had music and parties often and she loved the butterfly garden.

Memory care family member · 2025★★★★★

The therapy staff was dedicated & first rate, which was the primary reason I came back. The meals were great & the services provided made my stay pleasant.

Rehab patient · 2017★★★★★

The staff are kind, patient, and attentive. Especially Gabby, who works the front desk. She is always pleasant and really goes the extra mile.

Long-term resident's family · 2023★★★★★
Source: 65 Google reviews

State Inspection History

State Inspections

Source: Texas Health & Human Services Commission

1total

Key Findings

The most recent comprehensive inspection for Brookdale Lakeway AL/MC was conducted on November 14, 2022. While one violation of state standards was noted during this inspection, there are currently no active enforcement actions on record for this facility.

Nov 14, 2022Routine
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bkd Fm Holding Company, LLC

Organization Type

for profit

Management Company

ARC MANAGEMENT, LLC

Administrator

TODD MACKENZIE

Source: State licensing data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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