Brookdale Lakeway
Families consistently rate this highly — reviewers highlight exceptional rehabilitation and therapy services. Schedule a visit to confirm the fit.
based on 65 Google reviews
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What this means for your family
This facility is an excellent choice for those specifically seeking high-quality rehabilitation or memory care, as the therapy and specialized care teams are frequently praised. However, families must be vigilant regarding nursing responsiveness and room cleanliness, as multiple reviewers have noted significant delays in call light responses and issues with hygiene.
Google Reviews
Google Reviews
65 reviews on Google“Families considering Brookdale Lakeway will find a facility with highly praised therapy and memory care teams, often described as compassionate and skilled. However, there are significant, recurring reports of slow response times to call lights and inconsistent cleanliness in some resident rooms. While many praise the food and the kindness of specific staff members, others have raised serious concerns regarding medication adherence and resident safety.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and therapy services
- Compassionate and attentive memory care staff
- High-quality, nutritious dining options
- Friendly and professional front-desk and administrative staff
Concerns
- Slow response times to nurse call buttons (mentioned by 4 reviewers)
- Inconsistent room cleanliness and hygiene (mentioned by 3 reviewers)
- Issues with medication schedule adherence (mentioned by 2 reviewers)
- Staff distracted by personal phone use (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
The owner uses highly repetitive, templated language to respond to all reviews. While they acknowledge the reviewer by name and express regret, they fail to address the specific medical or operational grievances raised.
Questions for Your Tour
- 1We've heard wonderful things about the dining experience here; could you tell us more about how the menus are planned and how much variety there is for daily meals?
- 2With the great reputation your rehab and therapy services have, how does the team coordinate physical therapy sessions with a resident's daily routine?
- 3How does the nursing team manage medication schedules to ensure everything is administered precisely and on time each day?
- 4What protocols are in place to ensure that nurse call buttons are responded to promptly, especially during the busier evening hours?
- 5Could you describe your process for maintaining consistent cleanliness and hygiene standards in the private resident rooms?
- 6How do the staff members stay engaged and focused on resident care during their shifts to ensure a high level of attentiveness?
Personalized based on this facility's data
Key Review Excerpts
“My mom lived here in memory care for years…the staff is wonderful!!! I can’t say enough about the love she got here.”
“The therapy staff was dedicated & first rate, which was the primary reason I came back. The meals were great & the services provided made my stay pleasant.”
“The facility is clean, handsomely appointed, and upbeat. There is a library, a piano, and lots of outdoor areas where residents can relax.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Brookdale Lakeway has had previous inspections resulting in citations related to fire safety protocols and building maintenance, most notably in 2019. However, there are currently no active enforcement actions listed against the facility. All identified life safety violations from 2019 were marked as corrected by July 2019.
Nov 14, 2022Routine
Health Code (1 violations)
6 violations of state standards were cited.
Jun 26, 2019Routine
Life Safety Code (5 violations)
The facility failed to ensure the building was kept in good repair.
The facility failed to report a fire and/or fire death to DADS within the required time frame.
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.
The facility failed to ensure the smoke detectors were to be tested for sensitivity as required. The facility failed to provide all required fire alarm documentation, including as-built installation drawings, operation and maintenance manuals, and a written sequence of operation, must be available for examination by DADS.
The facility failed to provide and/or maintain portable fire extinguishers in compliance with licensing standards for assisted living facilities and NFPA 10.
Ownership & Operations
Who Operates This Facility
Brookdale Lakeway LLC
for profit
ARC MANAGEMENT, LLC
DANA RUNAGER
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
65 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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