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Public Google reviewers rate this highly and often mention exceptional rehabilitation and therapy services. Schedule a visit to confirm the fit.
based on 65 Google reviews
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Public Google reviewers rate Brookdale Lakeway highly. Reviewers highlight: exceptional rehabilitation and therapy services, compassionate and attentive memory care staff. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families considering Brookdale Lakeway will find a facility with highly praised therapy and memory care teams, often described as compassionate and skilled. However, there are significant, recurring reports of slow response times to call lights and inconsistent cleanliness in some resident rooms. While many praise the food and the kindness of specific staff members, others have raised serious concerns regarding medication adherence and resident safety.
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Concerns
Rating Trends
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Distribution · 47 analyzed
The owner uses highly repetitive, templated language to respond to all reviews. While they acknowledge the reviewer by name and express regret, they fail to address the specific medical or operational grievances raised.
Personalized based on this facility's data
Key Review Excerpts
“My mom lived here in memory care for years…the staff is wonderful!!! I can’t say enough about the love she got here.”
“The therapy staff was dedicated & first rate, which was the primary reason I came back. The meals were great & the services provided made my stay pleasant.”
“The facility is clean, handsomely appointed, and upbeat. There is a library, a piano, and lots of outdoor areas where residents can relax.”
Source: Texas Health & Human Services Commission
Key Findings
Brookdale Lakeway has had previous inspections resulting in citations related to fire safety protocols and building maintenance, most notably in 2019. However, there are currently no active enforcement actions listed against the facility. All identified life safety violations from 2019 were marked as corrected by July 2019.
Health Code (1 violations)
6 violations of state standards were cited.
Life Safety Code (5 violations)
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.
The facility failed to ensure the building was kept in good repair.
The facility failed to provide and/or maintain portable fire extinguishers in compliance with licensing standards for assisted living facilities and NFPA 10.
The facility failed to ensure the smoke detectors were to be tested for sensitivity as required. The facility failed to provide all required fire alarm documentation, including as-built installation drawings, operation and maintenance manuals, and a written sequence of operation, must be available for examination by DADS.
The facility failed to report a fire and/or fire death to DADS within the required time frame.
Brookdale Lakeway LLC
for profit
ARC MANAGEMENT, LLC
DANA RUNAGER
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TX HHSC — View Official Record
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