Broken Arrow Nursing Home, INC
Strong Medicare quality ratings; families often praise family-owned, personalized care atmosphere. Still worth an in-person visit.
based on 26 Google reviews

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What this means for your family
While some families report a warm, family-like environment, the facility has significant reports of staffing shortages and cleanliness issues. We strongly recommend visiting during off-hours or weekends to observe the actual level of care and cleanliness, and to speak directly with current residents if possible.
Google Reviews
Google Reviews
26 reviews on Google“Broken Arrow Nursing Home presents a stark divide in experiences, with some families praising the facility's long-standing, family-owned atmosphere and compassionate care, while others report severe issues. Critical concerns include reports of abusive staff behavior, unsanitary conditions such as pest infestations, and administrative challenges regarding hospice transitions and staffing levels. Families considering this facility should be aware of these conflicting accounts and perform thorough, in-person due diligence.”
Quality Themes
Tap a score for detailsStrengths
- Family-owned, personalized care atmosphere
- Long-term staff consistency
- Compassionate and attentive nursing care reported by some families
Concerns
- Understaffing and reliance on agency staff (mentioned by 2 reviewers)
- Poor treatment or abusive behavior by staff (mentioned by 2 reviewers)
- Administrative issues and lack of organization (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing ratings, how do you ensure consistent, personalized attention for residents throughout the day, especially when relying on supplemental staff?
- 2I noticed some feedback regarding administrative organization; what systems do you have in place to ensure clear communication between families and the nursing team?
- 3How does your team approach medication management to ensure accuracy and timely administration for residents?
- 4Could you walk me through your protocols for maintaining cleanliness and hygiene in resident rooms and common areas?
- 5What specific activities or social programs are currently offered to keep residents engaged and connected with the family-owned community atmosphere?
- 6How do you handle medical emergencies or urgent health changes, and how quickly are family members typically notified in those situations?
Personalized based on this facility's data
Key Review Excerpts
“The facility is small and not fancy, but it's clean, and the staff is amazing. I would definitely recommend it to anyone in a position to make the decision to put their loved one in a nursing home.”
“The staff cared about her deeply and did the best they could to make her stay comfortable and enjoyable. I recommend the Broken Arrow Nursing Home to anyone looking for a place to put their loved one who needs special care.”
“Terrible nasty no supplies to take care of the residents with short staffed 100% of the time rude always having to use agency staff not a good place”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
8
measures
4
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints about this facility regarding safety hazards and medication management, with 28 deficiencies found across surveys. Key recurring problems include resident safety and accident prevention, medication management, and protection from abuse and neglect. While all deficiencies show correction dates, the pattern of repeated issues with safety hazards suggests families should carefully evaluate the facility's current safety practices during visits.
Aug 14, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 1, 2024Routine1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Feb 8, 2024Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Sep 28, 2023Routine6
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
May 19, 2021Routine18
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Ownership & Operations
Who Operates This Facility
Broken Arrow Nursing Home, INC
for profit
Ownership & Management
Owners
Cooper, Joanna
Owner
Poormon, Paulie
Owner
Woodard, Debra
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit facebook.com
Medicare data downloads
Original nursing home datasets
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