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Nursing HomeMedicaid

Broken Arrow Nursing Home, INC

Strong Medicare quality ratings; families often praise family-owned, personalized care atmosphere. Still worth an in-person visit.

424 North Date Avenue, Broken Arrow, OK 74012101 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 26 Google reviews

5
4
3
2
1
Broken Arrow Nursing Home, INC Nursing Home in Broken Arrow, OK — Street View
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What this means for your family

While some families report a warm, family-like environment, the facility has significant reports of staffing shortages and cleanliness issues. We strongly recommend visiting during off-hours or weekends to observe the actual level of care and cleanliness, and to speak directly with current residents if possible.

Google Reviews

Google Reviews

26 reviews on Google
Broken Arrow Nursing Home presents a stark divide in experiences, with some families praising the facility's long-standing, family-owned atmosphere and compassionate care, while others report severe issues. Critical concerns include reports of abusive staff behavior, unsanitary conditions such as pest infestations, and administrative challenges regarding hospice transitions and staffing levels. Families considering this facility should be aware of these conflicting accounts and perform thorough, in-person due diligence.

Quality Themes

Tap a score for details
Food10.0Staff5.0Clean4.0Activities10.0Meds2.0MemoryN/AComms5.0Value2.0

Strengths

  • Family-owned, personalized care atmosphere
  • Long-term staff consistency
  • Compassionate and attentive nursing care reported by some families

Concerns

  • Understaffing and reliance on agency staff (mentioned by 2 reviewers)
  • Poor treatment or abusive behavior by staff (mentioned by 2 reviewers)
  • Administrative issues and lack of organization (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'18(2)'20(8)'22(4)'24(2)'26(2)

Distribution · 31 analyzed

5
19
4
0
3
0
2
0
1
12

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the current staffing ratings, how do you ensure consistent, personalized attention for residents throughout the day, especially when relying on supplemental staff?
  • 2I noticed some feedback regarding administrative organization; what systems do you have in place to ensure clear communication between families and the nursing team?
  • 3How does your team approach medication management to ensure accuracy and timely administration for residents?
  • 4Could you walk me through your protocols for maintaining cleanliness and hygiene in resident rooms and common areas?
  • 5What specific activities or social programs are currently offered to keep residents engaged and connected with the family-owned community atmosphere?
  • 6How do you handle medical emergencies or urgent health changes, and how quickly are family members typically notified in those situations?

Personalized based on this facility's data


Key Review Excerpts

The facility is small and not fancy, but it's clean, and the staff is amazing. I would definitely recommend it to anyone in a position to make the decision to put their loved one in a nursing home.

Long-term resident's family · 2026★★★★★

The staff cared about her deeply and did the best they could to make her stay comfortable and enjoyable. I recommend the Broken Arrow Nursing Home to anyone looking for a place to put their loved one who needs special care.

Long-term resident's family · 2020★★★★★

Terrible nasty no supplies to take care of the residents with short staffed 100% of the time rude always having to use agency staff not a good place

Visitor/Local · 2023☆☆☆☆
Source: 26 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.12hrs
16%
Registered nurses for medical care
Total Nursing
3.60hrs
88%
All nurses + aides combined
Staff Turnover
60%
Lower is better (< 30% = good)
RN Turnover
100%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

5

measures

Worse Than Avg

8

measures

Mixed Results

4

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility68.7%
Worse than Avg
Here
68.7%
US
93.4%
OK
90.6%
Tulsa
83.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.3%
Better than Avg
Here
7.3%
US
15.5%
OK
17.2%
Tulsa
12.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility21.8%
Worse than Avg
Here
21.8%
US
15.3%
OK
14.7%
Tulsa
13.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.7%
Mixed vs Avgs
Here
3.7%
US
12.1%
OK
3.3%
Tulsa
3.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility18.1%
Worse than Avg
Here
18.1%
US
14.4%
OK
13.8%
Tulsa
12.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.9%
Mixed vs Avgs
Here
24.9%
US
19.5%
OK
25.4%
Tulsa
21.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility27.8%
Worse than Avg
Here
27.8%
US
81.8%
OK
75.0%
Tulsa
71.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility36.0%
Worse than Avg
Here
36.0%
US
79.8%
OK
74.1%
Tulsa
69.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
OK
1.8%
Tulsa
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
Well below state avg (7.2)
3 complaint-triggered

Families filed complaints about this facility regarding safety hazards and medication management, with 28 deficiencies found across surveys. Key recurring problems include resident safety and accident prevention, medication management, and protection from abuse and neglect. While all deficiencies show correction dates, the pattern of repeated issues with safety hazards suggests families should carefully evaluate the facility's current safety practices during visits.

Aug 14, 2025Complaint
1
0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 1, 2024Routine
1
0603Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

Feb 8, 2024Complaint
2
0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Sep 28, 2023Routine
6
0582Potential for harm · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0909Potential for harm · PatternCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

May 19, 2021Routine
18
0583Potential for harm · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0604Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0943Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Broken Arrow Nursing Home, INC

Organization Type

for profit

Ownership & Management

Owners

Cooper, Joanna

Owner

Poormon, Paulie

Owner

6%

Woodard, Debra

Owner

6%

Key personnel

Cooper, JoannaOfficer / DirectorPoormon, PaulieOfficer / DirectorWoodard, DebraOfficer / DirectorCooper, JoannaOfficer / DirectorPoormon, PaulieOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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