Cedarcrest Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 18 Google reviews

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What this means for your family
Cedarcrest Care Center shows recent improvement in communication and resident engagement, making it a potential option for those prioritizing activity programs. However, due to past reports of neglect and inconsistent staff behavior, we strongly recommend conducting unannounced visits during evening or weekend shifts to observe the quality of care firsthand.
Google Reviews
Google Reviews
18 reviews on Google“Cedarcrest Care Center receives highly polarized feedback, with some families praising the compassionate staff and active lifestyle, while others report severe neglect and poor hygiene. While recent positive reviews highlight strong communication and resident engagement, older and some recent negative accounts raise serious concerns regarding patient dignity and staff responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activity programs
- Clean facility environment
- Compassionate nursing staff
- Effective rehabilitation support
Concerns
- Neglect and poor hygiene care (mentioned by 2 reviewers)
- Unresponsive or rude staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With a 3-star staffing rating, how do you ensure that your team has enough capacity to provide consistent, personalized attention to every resident throughout the day?
- 2I noticed some feedback regarding hygiene and personal care; could you walk me through your daily routine for ensuring residents are kept clean and comfortable?
- 3Given your 5-star overall rating, what specific protocols do you have in place to maintain that high standard of care while addressing the recent state violations?
- 4Your activity programs are highly praised; could you share a few examples of how you tailor these social events to include residents with different levels of mobility?
- 5How does your nursing team communicate with families if there is a change in a resident's medical condition or an urgent health concern?
- 6Some families have mentioned challenges with staff responsiveness; what is your process for ensuring that staff remain attentive and approachable when residents or families reach out for help?
Personalized based on this facility's data
Key Review Excerpts
“Compassionate staff, excellent medical attention, good food and a great activity director! If I ever have to go somewhere like that, I would be very comfortable in choosing Cedercrest!”
“The staff @ Cedarcrest deeply care about all their residents. They communicated with our family extraordinarily. The facility is clean and residents are very well cared for.”
“They have so many actives they help her with her walking getting her strength back after her surgery she’s has really improved so much makes me happy.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
12
measures
1
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed reports triggering multiple inspections, with serious concerns about abuse and neglect prevention appearing repeatedly across surveys from 2024-2025. The facility has ongoing issues with protecting residents from harm, fire safety systems, and infection control, with some problems like abuse prevention policies persisting despite corrections. While all deficiencies show correction dates, the pattern of repeated issues in critical safety areas warrants careful consideration.
Mar 5, 2026Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
May 27, 2025Routine14
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
May 27, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 4, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 23, 2024Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 23, 2024Routine9
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Cedarcrest Care Center
for profit
Ownership & Management
Owners
Bagwell, Shelly
Owner
Heidinger, Laura
Owner
Heidinger, Nicholas
Owner
Heidinger, Patricia
Owner
Ross, Ladonna
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit cedarcrestcarecenter.com
Medicare data downloads
Original nursing home datasets
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