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Nursing HomeMedicaid

Cedarcrest Care Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1306 East College, Broken Arrow, OK 7401289 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 18 Google reviews

5
4
3
2
1
Cedarcrest Care Center Nursing Home in Broken Arrow, OK — Street View
Street View

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What this means for your family

Cedarcrest Care Center shows recent improvement in communication and resident engagement, making it a potential option for those prioritizing activity programs. However, due to past reports of neglect and inconsistent staff behavior, we strongly recommend conducting unannounced visits during evening or weekend shifts to observe the quality of care firsthand.

Google Reviews

Google Reviews

18 reviews on Google
Cedarcrest Care Center receives highly polarized feedback, with some families praising the compassionate staff and active lifestyle, while others report severe neglect and poor hygiene. While recent positive reviews highlight strong communication and resident engagement, older and some recent negative accounts raise serious concerns regarding patient dignity and staff responsiveness.

Quality Themes

Tap a score for details
FoodN/AStaff5.0Clean6.0Activities9.0MedsN/AMemoryN/AComms7.0ValueN/A

Strengths

  • Engaging activity programs
  • Clean facility environment
  • Compassionate nursing staff
  • Effective rehabilitation support

Concerns

  • Neglect and poor hygiene care (mentioned by 2 reviewers)
  • Unresponsive or rude staff behavior (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.5'17(2)1.01.0'19(1)5.01.0'22(2)4.15.0'24(1)5.0'25(2)

Distribution · 19 analyzed

5
11
4
1
3
1
2
0
1
6

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With a 3-star staffing rating, how do you ensure that your team has enough capacity to provide consistent, personalized attention to every resident throughout the day?
  • 2I noticed some feedback regarding hygiene and personal care; could you walk me through your daily routine for ensuring residents are kept clean and comfortable?
  • 3Given your 5-star overall rating, what specific protocols do you have in place to maintain that high standard of care while addressing the recent state violations?
  • 4Your activity programs are highly praised; could you share a few examples of how you tailor these social events to include residents with different levels of mobility?
  • 5How does your nursing team communicate with families if there is a change in a resident's medical condition or an urgent health concern?
  • 6Some families have mentioned challenges with staff responsiveness; what is your process for ensuring that staff remain attentive and approachable when residents or families reach out for help?

Personalized based on this facility's data


Key Review Excerpts

Compassionate staff, excellent medical attention, good food and a great activity director! If I ever have to go somewhere like that, I would be very comfortable in choosing Cedercrest!

Cousin of resident · 2025★★★★★

The staff @ Cedarcrest deeply care about all their residents. They communicated with our family extraordinarily. The facility is clean and residents are very well cared for.

Family member · 2025★★★★★

They have so many actives they help her with her walking getting her strength back after her surgery she’s has really improved so much makes me happy.

Sibling of resident · 2023★★★★★
Source: 18 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.29hrs
38%
Registered nurses for medical care
Total Nursing
4.08hrs
100%
All nurses + aides combined
Staff Turnover
60%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

1

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility7.4%
Better than Avg
Here
7.4%
US
19.4%
OK
17.3%
Tulsa
18.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.6%
Better than Avg
Here
1.6%
US
12.1%
OK
3.3%
Tulsa
3.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.5%
Better than Avg
Here
5.5%
US
14.4%
OK
13.8%
Tulsa
12.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.5%
Better than Avg
Here
7.5%
US
15.3%
OK
14.7%
Tulsa
13.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility11.1%
Better than Avg
Here
11.1%
US
15.5%
OK
17.2%
Tulsa
12.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility25.1%
Mixed vs Avgs
Here
25.1%
US
19.5%
OK
25.4%
Tulsa
21.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility58.8%
Worse than Avg
Here
58.8%
US
81.8%
OK
75.0%
Tulsa
70.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
Well above state avg (7.2)
9 complaint-triggered

Families have filed reports triggering multiple inspections, with serious concerns about abuse and neglect prevention appearing repeatedly across surveys from 2024-2025. The facility has ongoing issues with protecting residents from harm, fire safety systems, and infection control, with some problems like abuse prevention policies persisting despite corrections. While all deficiencies show correction dates, the pattern of repeated issues in critical safety areas warrants careful consideration.

Mar 5, 2026Complaint
1
0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

May 27, 2025Routine
14
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0732Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0911Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0570Potential for harm · PatternCorrected

Resident Rights Deficiencies

Assure the security of all personal funds of residents deposited with the facility.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

May 27, 2025Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Mar 4, 2025Complaint
1
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Aug 23, 2024Complaint
5
0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Feb 23, 2024Routine
9
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Cedarcrest Care Center

Organization Type

for profit

Ownership & Management

Owners

Bagwell, Shelly

Owner

Heidinger, Laura

Owner

7%

Heidinger, Nicholas

Owner

Heidinger, Patricia

Owner

Ross, Ladonna

Owner

33%

Key personnel

Anderson, StacieContracted Managing EmployeeSommers, FeliciaW-2 Managing EmployeeVenable, LeslieW-2 Managing EmployeeVenable, LeslieManager
Source: Medicare provider data

Contact

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References & Resources

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