Senior Suites Healthcare
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 135 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- High staff turnover (72%)
Above average in OK · Critically understaffed (RN) · Above average staffing · Very high staff turnover · No penalties on record
What this means for your family
While some families report excellent experiences with the social services and therapy teams, the facility has a recurring pattern of serious neglect, specifically regarding hygiene and call light response times. If you choose this facility, ensure you have a family member present daily to advocate for your loved one's basic needs and monitor medication administration closely.
Google Reviews
Google Reviews
135 reviews on Google“Senior Suites Healthcare receives highly polarized feedback, with many families reporting severe neglect, poor hygiene, and communication failures, while others praise specific staff members for compassionate care. Recurring complaints highlight issues with call light response times, medication management, and the loss of personal belongings. While some families report positive rehabilitation outcomes, the frequency of reports regarding residents sitting in soiled linens and lack of basic care is a significant cause for concern.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and supportive social services staff
- Friendly and welcoming front-line employees
- Effective physical therapy programs for some residents
- Clean and well-maintained facility areas (noted by some)
Concerns
- Slow or non-existent response to call lights (mentioned by 8 reviewers)
- Poor hygiene and failure to assist with bathing or changing soiled linens (mentioned by 9 reviewers)
- Medication management errors or delays (mentioned by 5 reviewers)
- Loss or theft of resident personal belongings (mentioned by 4 reviewers)
- Lack of communication and poor discharge planning (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 138 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed some wonderful comments about your social services team; could you tell me more about the specific activities and social events planned for residents each week?
- 2How does your nursing team ensure that call lights are answered promptly, especially during busy shift changes?
- 3What specific protocols do you have in place to ensure medication is administered accurately and on schedule every day?
- 4Can you walk me through your process for maintaining daily hygiene, such as assisting with bathing and regular linen changes?
- 5How do you manage the tracking of personal belongings to ensure nothing gets lost or misplaced within the facility?
- 6What is your communication plan for keeping families updated on changes in a resident's health or upcoming discharge planning?
Personalized based on this facility's data
Key Review Excerpts
“My Dad was a patient here for two weeks. Within that time he was made to sit in feces for 3 hours. A nurse got hateful and threw his call button against the wall and got angry with him because he needed help.”
“I was sent here after a lengthy bout with Covid for physical therapy. I found everyone to be friendly and helpful. They responded quickly to my changing insulin needs, fed me well, and worked with me to regain my strength.”
“I so blessed that Cheryl the Social Services Director is on my father’s case. She has gone above and beyond to walk me through this difficult transition and is Always available to discuss my Dad’s care.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints at this facility, triggering 12 deficiencies across key care areas including medication management, nursing staff levels, and resident financial security. The facility shows recurring problems with fire safety systems and emergency lighting that persist across multiple surveys. While all deficiencies have correction dates, the pattern of repeated safety violations and complaint-driven investigations suggests ongoing operational challenges that families should investigate thoroughly during visits.
Feb 12, 2026Routine15
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jun 4, 2025Complaint2
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 7, 2024Routine10
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 11, 2024Complaint2
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Feb 28, 2024Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Sep 28, 2023Complaint6
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Nursing and Physician Services Deficiencies
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Ownership & Operations
Who Operates This Facility
Senior Suites Healthcare
for profit
Ownership & Management
Owners
Cox Building Company, INC.
Owner · Organization
Cox, Steven
Owner
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
135 reviews from families & visitors
Official Website
Visit seniorsuiteshealthcare.com
Medicare data downloads
Original nursing home datasets
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