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Senior Suites Healthcare

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3501 W Washington Street, Broken Arrow, OK 7401292 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 135 Google reviews

5
4
3
2
1
Senior Suites Healthcare Nursing Home in Broken Arrow, OK — Street View
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1/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • High staff turnover (72%)

Above average in OK · Critically understaffed (RN) · Above average staffing · Very high staff turnover · No penalties on record

Source: Medicare data

What this means for your family

While some families report excellent experiences with the social services and therapy teams, the facility has a recurring pattern of serious neglect, specifically regarding hygiene and call light response times. If you choose this facility, ensure you have a family member present daily to advocate for your loved one's basic needs and monitor medication administration closely.

Google Reviews

Google Reviews

135 reviews on Google
Senior Suites Healthcare receives highly polarized feedback, with many families reporting severe neglect, poor hygiene, and communication failures, while others praise specific staff members for compassionate care. Recurring complaints highlight issues with call light response times, medication management, and the loss of personal belongings. While some families report positive rehabilitation outcomes, the frequency of reports regarding residents sitting in soiled linens and lack of basic care is a significant cause for concern.

Quality Themes

Tap a score for details
Food5.0Staff4.0Clean3.0Activities4.0Meds2.0MemoryN/AComms3.0Value3.0

Strengths

  • Dedicated and supportive social services staff
  • Friendly and welcoming front-line employees
  • Effective physical therapy programs for some residents
  • Clean and well-maintained facility areas (noted by some)

Concerns

  • Slow or non-existent response to call lights (mentioned by 8 reviewers)
  • Poor hygiene and failure to assist with bathing or changing soiled linens (mentioned by 9 reviewers)
  • Medication management errors or delays (mentioned by 5 reviewers)
  • Loss or theft of resident personal belongings (mentioned by 4 reviewers)
  • Lack of communication and poor discharge planning (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(16)'19(17)'21(4)'23(6)'25(7)'26(18)

Distribution · 138 analyzed

5
64
4
22
3
7
2
7
1
38
10 reviews posted between Jun 4, 2026Jun 5, 2026 · 10 were 5-star

How They Respond to Reviews

77%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed some wonderful comments about your social services team; could you tell me more about the specific activities and social events planned for residents each week?
  • 2How does your nursing team ensure that call lights are answered promptly, especially during busy shift changes?
  • 3What specific protocols do you have in place to ensure medication is administered accurately and on schedule every day?
  • 4Can you walk me through your process for maintaining daily hygiene, such as assisting with bathing and regular linen changes?
  • 5How do you manage the tracking of personal belongings to ensure nothing gets lost or misplaced within the facility?
  • 6What is your communication plan for keeping families updated on changes in a resident's health or upcoming discharge planning?

Personalized based on this facility's data


Key Review Excerpts

My Dad was a patient here for two weeks. Within that time he was made to sit in feces for 3 hours. A nurse got hateful and threw his call button against the wall and got angry with him because he needed help.

Long-term resident's family · 2023☆☆☆☆

I was sent here after a lengthy bout with Covid for physical therapy. I found everyone to be friendly and helpful. They responded quickly to my changing insulin needs, fed me well, and worked with me to regain my strength.

Rehab patient · 2021☆☆☆☆

I so blessed that Cheryl the Social Services Director is on my father’s case. She has gone above and beyond to walk me through this difficult transition and is Always available to discuss my Dad’s care.

Long-term resident's family · 2024★★★★★
Source: 135 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

15

measures

Worse Than Avg

1

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.7%
Better than Avg
Here
97.7%
US
93.4%
OK
90.6%
Tulsa
82.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.4%
Better than Avg
Here
5.4%
US
15.5%
OK
17.2%
Tulsa
12.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
12.1%
OK
3.3%
Tulsa
3.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility10.8%
Better than Avg
Here
10.8%
US
19.4%
OK
17.3%
Tulsa
18.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility17.3%
Better than Avg
Here
17.3%
US
19.5%
OK
25.4%
Tulsa
22.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.7%
Better than Avg
Here
98.7%
US
95.5%
OK
94.6%
Tulsa
93.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.4%
Better than Avg
Here
97.4%
US
81.8%
OK
75.0%
Tulsa
68.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility84.4%
Better than Avg
Here
84.4%
US
79.8%
OK
74.1%
Tulsa
67.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
OK
1.8%
Tulsa
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
Well above state avg (7.2)
12 complaint-triggered

Families have filed multiple complaints at this facility, triggering 12 deficiencies across key care areas including medication management, nursing staff levels, and resident financial security. The facility shows recurring problems with fire safety systems and emergency lighting that persist across multiple surveys. While all deficiencies have correction dates, the pattern of repeated safety violations and complaint-driven investigations suggests ongoing operational challenges that families should investigate thoroughly during visits.

Feb 12, 2026Routine
15
0636Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0640Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0847Potential for harm · PatternCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0848Potential for harm · PatternCorrected

Administration Deficiencies

Provide a neutral and fair arbitration process and agree to arbitrator and venue.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0680Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure the activities program is directed by a qualified professional.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Jun 4, 2025Complaint
2
0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Nov 7, 2024Routine
10
0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 11, 2024Complaint
2
0570Potential for harm · PatternCorrected

Resident Rights Deficiencies

Assure the security of all personal funds of residents deposited with the facility.

0567Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

Feb 28, 2024Complaint
2
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0837Potential for harm · IsolatedCorrected

Administration Deficiencies

Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

Sep 28, 2023Complaint
6
0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0729Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Senior Suites Healthcare

Organization Type

for profit

Ownership & Management

Owners

Cox Building Company, INC.

Owner · Organization

Cox, Steven

Owner

Key personnel

Cox, Steven5% or Greater Mortgage InterestCox, Steven5% or Greater Security InterestCox, StevenW-2 Managing EmployeeCox, StevenOfficer / DirectorCox Building Company, INC.Manager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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