Franciscan Villa
Strong Medicare quality ratings; families often praise modern, clean facility environment. Still worth an in-person visit.
based on 72 Google reviews
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What this means for your family
While Franciscan Villa is praised for its clean environment and effective physical therapy, the frequency of reports regarding medication errors and poor communication is a significant red flag. If you choose this facility, ensure you have a daily presence to monitor your loved one's care and be prepared to be highly proactive in communicating with management.
Google Reviews
Google Reviews
72 reviews on Google“Franciscan Villa receives highly polarized feedback, with some families praising the facility's cleanliness and rehabilitation therapy, while others report severe neglect and communication failures. While many reviewers highlight a kind and attentive staff, a significant number of families describe incidents of medication errors, poor hygiene, and unresponsive nursing care. Prospective families should be aware that experiences appear inconsistent and may depend heavily on the specific wing or shift assigned.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean facility environment
- Effective physical therapy programs
- Friendly and attentive daytime staff
Concerns
- Poor communication and unresponsive management (mentioned by 7 reviewers)
- Neglect regarding hygiene and basic patient care (mentioned by 6 reviewers)
- Medication management errors and delays (mentioned by 4 reviewers)
- Theft of personal belongings (mentioned by 2 reviewers)
- Understaffing, particularly during night shifts (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 74 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels fluctuate, how do you ensure consistent, hands-on care for residents during the night shift?
- 2I noticed some concerns regarding communication; what is the standard process for families to receive timely updates from management regarding their loved one's care?
- 3Could you walk me through your current protocols for medication administration to ensure accuracy and prevent delays?
- 4With the facility being quite modern and clean, what specific steps are taken to maintain high standards of daily hygiene and personal care for each resident?
- 5How do you handle the security of personal belongings in resident rooms to ensure peace of mind for families?
- 6Since your physical therapy programs are highly regarded, how are those services integrated into the daily routine for residents who need extra support?
Personalized based on this facility's data
Key Review Excerpts
“The night crew was extremely unprofessional and Not helpful, they are loud talking and laughing all night and use cuss words when talking to eachother in the hallways.”
“My father went to Franciscan Villa for skilled nursing. His discharge papers from Saint Francis were for 12mg of decadron. Dr Luiscutty, the doctor at the facility, prescribed, and my father took, 36 mg of decadron. THREE TIMES THE AMOUNT HE WAS SUPPOSED TO TAKE.”
“I really like Franciscan Villa. It is an exceptionally clean Nursing Home, where my aunt has been for the last 3 months in the long-term Skilled Nursing, after a 3 week stay in their Rehab wing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Franciscan Villa has 17 deficiencies across two surveys, with families filing at least one complaint about food quality. The facility shows recurring issues with fire safety systems, food service, and medication management. While most problems from 2022 appear resolved, recent 2024 deficiencies indicate ongoing concerns with meal quality and pharmaceutical oversight, suggesting families should inquire about current food service and medication protocols.
Mar 11, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Dec 23, 2024Routine2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Dec 23, 2024Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Jul 20, 2022Routine14
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Federal Penalties
Fine
Mar 11, 2026
$12,735
Ownership & Operations
Who Operates This Facility
Franciscan Villa
for profit
Ownership & Management
Owners
Rivers Edge Operations III LLC
Owner · Organization
Rivers Edge Partners II LLC
Owner (parent company) · Organization
Hanover, Yaacov
Owner (parent company)
Kravetz, Avrohom
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Official Website
Visit franciscanvilla.com
Medicare data downloads
Original nursing home datasets
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