Aspen Health and Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 108 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (14 vs median 6.0)
- High staff turnover (66%)
- High RN turnover (67%)
Bottom 25% in OK · Critically understaffed (RN) · Above recommended total nurse staffing · Worst in CENTRAL ARKANSAS NURSING CENTERS chain · $35,721 in fines · Abuse citation
What this means for your family
Aspen Health and Rehab offers a modern, clean environment with a highly regarded physical therapy department, making it a potential candidate for short-term rehab. However, families should be aware of recurring reports regarding slow response times to call lights and inconsistent medication management. We strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand before making a decision.
Google Reviews
Google Reviews
108 reviews on Google“Aspen Health and Rehab receives polarized feedback, with many families praising the facility's modern, clean environment and effective physical therapy programs. However, a significant number of reviewers report serious concerns regarding neglect, slow response times to call lights, and inconsistent medication management. While some families feel their loved ones were treated like family, others describe a lack of communication and poor staffing levels that negatively impacted patient care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and well-maintained facility
- Effective physical and occupational therapy programs
- Spacious and comfortable resident rooms
- Compassionate and attentive staff (cited by many positive reviewers)
Concerns
- Slow response to call lights and patient needs (mentioned by 6 reviewers)
- Inconsistent or missed medication administration (mentioned by 4 reviewers)
- Understaffing or undertrained staff (mentioned by 5 reviewers)
- Poor communication and difficulty reaching staff/management (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 110 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that the facility has a 1-star health inspection rating, what specific steps is leadership currently taking to address the 14 recent state violations and improve overall care standards?
- 2I noticed some families have expressed concerns about the speed of response to call lights; what is your current protocol for ensuring residents receive timely assistance when they need help?
- 3How does your nursing team manage the medication administration process to ensure that doses are tracked accurately and never missed?
- 4Communication with families is very important to us; what is the best way to reach management or nursing staff if we have questions or concerns about our loved one's care?
- 5I saw that you occasionally respond to feedback online; how do you use that input from families to make tangible changes to the daily experience here?
- 6Could you walk us through a typical daily activity schedule and explain how you encourage residents to participate and stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“The meds came in on time, the staff was top notch and friendly and caring, really caring not just in it for the money. Plus the food was great. The rehab was pushing but gentle when they physically handled me.”
“Right away when they were more than the staff could handle they were sedated heavily to the point they did not receive any OT, very little PT and minimal wound care. Even had wounds worsen during their time there (with feces in bandages) and they were not allowed to toilet but rather told to soil themselves and be changed hours later.”
“I would not recommend anyone to this place. Left husband sitting on toilet 45 minutes. In middle of night he would ring for help with personal needs, they would come in and turn light off and come back 15-30 minutes later.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents who got a urinary tract infection
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports resulting in 9 deficiencies, including serious issues with abuse protection and care planning that continue occurring through 2025. The facility shows recurring problems in three main areas: medication management, resident care planning, and protecting residents from abuse or neglect. While all violations have correction dates, the pattern of ongoing complaints and repeat deficiencies in critical safety areas suggests persistent quality concerns that families should carefully evaluate before placement.
Jul 8, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Jun 6, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Apr 2, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 3, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jul 3, 2024Routine7
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Sep 7, 2023Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Mar 3, 2025
$35,721
Ownership & Operations
Who Operates This Facility
Aspen Health and Rehab
for profit
Chain Affiliation
Central Arkansas Nursing Centers
39 facilities nationwide
Chain avg rating: 3.5/5 · Rank 36 of 38 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
108 reviews from families & visitors
Official Website
Visit aspenhealthrehab.com
Medicare data downloads
Original nursing home datasets
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