Forest Hills Care and Rehabilitation Center
Strong Medicare quality ratings; families often praise effective physical therapy team. Still worth an in-person visit.
based on 87 Google reviews
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What this means for your family
While some families report successful short-term rehab stays, the facility has a high volume of serious complaints regarding neglect, hygiene, and communication. If you consider this facility, we strongly recommend conducting an unannounced visit and asking specifically about their current staffing ratios and how they handle resident hygiene and dietary needs.
Google Reviews
Google Reviews
87 reviews on Google“Forest Hills Care and Rehabilitation Center receives highly polarized feedback, with many families reporting severe neglect, poor hygiene, and communication failures, while others praise specific rehab experiences. Recurring themes include reports of residents being left in soiled conditions, missed meals, and significant difficulty reaching administrative staff. Families considering this facility should be aware of the stark contrast between positive rehab testimonials and serious allegations of systemic understaffing and poor patient care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy team
- Some dedicated individual staff members
- Cleanliness in specific areas
- Helpful social services in select cases
Concerns
- Neglect of basic hygiene and bathing (mentioned by 9 reviewers)
- Inconsistent or poor communication with families (mentioned by 8 reviewers)
- Understaffing and slow response to call buttons (mentioned by 7 reviewers)
- Poor nutritional management and missed meals (mentioned by 6 reviewers)
- High staff turnover and reliance on agency workers (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 97 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that staffing and response times are a priority for many families; what specific protocols do you have in place to ensure call buttons are answered promptly during shift changes or when using agency staff?
- 2Regarding the recent health inspection findings, what concrete steps has the leadership team taken to improve hygiene and bathing consistency for residents?
- 3I see that you actively respond to feedback online; how do you use that family input to improve your communication processes and keep us updated on our loved one's daily status?
- 4Since physical therapy is a noted strength here, how do you integrate those therapy goals into the resident's daily routine to ensure they stay active and engaged?
- 5To address concerns regarding meal consistency, could you walk me through how you track nutritional intake and ensure residents receive their meals on time?
- 6With high staff turnover being a challenge in the industry, how do you ensure that agency workers are properly oriented to the specific needs and care plans of the residents they are assisting?
Personalized based on this facility's data
Key Review Excerpts
“My 84 year old diabetic mother was discharged to this facility from the ICU step-down unit of a local hospital. She was disconnected for over 8 hours and no one, including her assigned nurse, realized that she was not on her oxygen.”
“My mom had a wonderful experience here while rehabbing a broken leg. The nurses are exceptional, the social service department did so much to ensure my family was well taken care of and that my mom would receive care immediately upon her discharge.”
“If you truly care about loved ones do NOT put them in this facility. Place is full of agency workers so your loved one will never have a consistent person to care for them. They have extremely unsafe patient ratios.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing 10 complaints that revealed serious deficiencies including neglect reporting failures and inadequate daily care assistance. The most recurring problems involve medication management, care planning, and daily living assistance, with these issues persisting across multiple surveys from 2023 to 2025. While all deficiencies show correction dates, the repeated nature of core care problems suggests ongoing quality challenges that families should carefully evaluate.
May 7, 2025Routine6
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
May 7, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 9, 2024Routine9
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Feb 9, 2024Complaint2
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Oct 13, 2023Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Apr 25, 2023Routine17
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Ownership & Operations
Who Operates This Facility
Forest Hills Care and Rehabilitation Center
for profit
Chain Affiliation
Mgm Healthcare
32 facilities nationwide
Chain avg rating: 2.2/5 · Rank 7 of 30
Ownership & Management
Owners
Oklahoma Acquisitions, LLC
Owner · Organization
Bienstock, Judah
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
87 reviews from families & visitors
Official Website
Visit mgmhealthcare.com
Medicare data downloads
Original nursing home datasets
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