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Nursing HomeMedicaid Investigative

Village Health Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1709 South Main, Broken Arrow, OK 7401290 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 35 Google reviews

5
4
3
2
1
Village Health Care Center Nursing Home in Broken Arrow, OK — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • High staff turnover (71%)

Below average in OK · Critically understaffed (RN) · Very high staff turnover · No penalties on record

Source: Medicare data

What this means for your family

This facility has a dedicated core of nursing staff who are praised for their responsiveness, but there are recurring, serious allegations regarding hygiene and neglect. When touring, we strongly recommend inspecting the kitchen and dining areas personally and asking management specifically about their current sanitation protocols and staff training procedures.

Google Reviews

Google Reviews

35 reviews on Google
Village Health Care Center receives highly polarized feedback, with some families praising the dedicated nursing staff and clean environment, while others report severe concerns regarding neglect and poor administrative oversight. While long-term residents and their families often highlight compassionate care and good communication, multiple reports from former students and visitors describe a culture of indifference and poor hygiene standards.

Quality Themes

Tap a score for details
Food5.0Staff5.0Clean5.0ActivitiesN/AMedsN/AMemory7.0Comms7.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility
  • Responsive communication with families
  • Good staff-to-resident ratios reported by some families

Concerns

  • Reports of resident neglect and mistreatment (mentioned by 6 reviewers)
  • Poor hygiene and sanitation in kitchen/dining areas (mentioned by 2 reviewers)
  • Staff indifference and lack of teamwork (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(3)'21(3)'23(3)'25(5)'26(1)

Distribution · 37 analyzed

5
18
4
2
3
0
2
1
1
16

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that your staffing rating is currently a 2/5, what specific steps are you taking to ensure that residents receive consistent, attentive care throughout the day and night?
  • 2I have read some conflicting feedback regarding staff teamwork and resident care; how do you foster a culture of accountability and compassion among your nursing team?
  • 3Regarding the recent health inspection findings, what improvements have been implemented to ensure the highest standards of hygiene and sanitation, particularly in the dining and kitchen areas?
  • 4How do you address concerns regarding resident safety and well-being to ensure that every individual feels protected and treated with dignity?
  • 5What does a typical daily activity schedule look like to keep residents engaged and socially connected within the facility?
  • 6In the event of a medical emergency, what is your protocol for stabilizing a resident and communicating immediately with their family members?

Personalized based on this facility's data


Key Review Excerpts

My Dad has been at this facility for over 2 years now and was in 2 others previously. ... Some of my favorite care givers work at this facility and truly care about the residents. This is not the newest or largest care center but it's very clean and doesn't smell like urin

Long-term resident's family · 2019★★★★

My dad is a resident there and has always received excellent care. He is always clean and in a happy mood. The care he receives from the nursing staff is excellent. The director, Patty is always available and easy to work with.

Long-term resident's family · 2025★★★★★

Nope nope nope do not take you loved ones to this facility, kitchen is dirty with mold ceiling tiles are open, pot and pans that are being used are greasy with food stuck to them still, fridge has blood sitting in the bottom trays and plates has dried up food on them still.

Visitor · 2025☆☆☆☆
Source: 35 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.18hrs
23%
Registered nurses for medical care
Total Nursing
3.52hrs
86%
All nurses + aides combined
Staff Turnover
73%
Lower is better (< 30% = good)
RN Turnover
100%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
2/ 5
Better Than Avg

5

measures

Worse Than Avg

8

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility27.1%
Worse than Avg
Here
27.1%
US
93.4%
OK
90.6%
Tulsa
84.4%
🩺

Residents with a long-term catheter

↓ Lower is better
This Facility10.0%
Worse than Avg
Here
10.0%
US
0.9%
OK
2.0%
Tulsa
1.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility18.9%
Better than Avg
Here
18.9%
US
19.5%
OK
25.4%
Tulsa
22.1%
🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility7.6%
Worse than Avg
Here
7.6%
US
1.6%
OK
2.8%
Tulsa
1.7%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility8.3%
Worse than Avg
Here
8.3%
US
5.3%
OK
3.4%
Tulsa
2.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.0%
Mixed vs Avgs
Here
7.0%
US
12.1%
OK
3.3%
Tulsa
3.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility14.8%
Worse than Avg
Here
14.8%
US
81.8%
OK
75.0%
Tulsa
71.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
1penalties
Above state avg (7.2)
6 complaint-triggered

Village Health Care Center has 44 deficiencies across multiple surveys, with three complaint-triggered incidents where families reported concerns about physical restraints, food safety, and room assignments. The facility shows recurring problems in care planning and resident assessments, medication management, and infection control. While all issues were reportedly corrected, the pattern of repeated deficiencies in core care areas suggests ongoing operational challenges that families should carefully consider.

Apr 10, 2026Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Feb 24, 2026Complaint
3
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Aug 28, 2025Routine
6
0909Potential for harm · WidespreadCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0605Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

Apr 11, 2024Routine
6
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0353Minimal · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Apr 11, 2024Complaint
2
0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Feb 24, 2023Routine
25
0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0757Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0888Potential for harm · PatternCorrected

Infection Control Deficiencies

Ensure staff are vaccinated for COVID-19

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0347Potential for harm · PatternCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0909Potential for harm · IsolatedCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

Federal Penalties

Fine

Feb 24, 2026

$44,220

Ownership & Operations

Who Operates This Facility

Owner / Operator

Village Health Care Center

Organization Type

for profit

Ownership & Management

Owners

Montgomery, Colton

Owner

50%

Montgomery, Taralee

Owner

50%

Key personnel

Montgomery, ColtonManagerMcguire, AngelaAdp of the SnfMontgomery, ColtonAdp of the SnfMontgomery, TaraleeAdp of the SnfWoodhouse, PattyAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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