Village Health Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 35 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- High staff turnover (71%)
Below average in OK · Critically understaffed (RN) · Very high staff turnover · No penalties on record
What this means for your family
This facility has a dedicated core of nursing staff who are praised for their responsiveness, but there are recurring, serious allegations regarding hygiene and neglect. When touring, we strongly recommend inspecting the kitchen and dining areas personally and asking management specifically about their current sanitation protocols and staff training procedures.
Google Reviews
Google Reviews
35 reviews on Google“Village Health Care Center receives highly polarized feedback, with some families praising the dedicated nursing staff and clean environment, while others report severe concerns regarding neglect and poor administrative oversight. While long-term residents and their families often highlight compassionate care and good communication, multiple reports from former students and visitors describe a culture of indifference and poor hygiene standards.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Responsive communication with families
- Good staff-to-resident ratios reported by some families
Concerns
- Reports of resident neglect and mistreatment (mentioned by 6 reviewers)
- Poor hygiene and sanitation in kitchen/dining areas (mentioned by 2 reviewers)
- Staff indifference and lack of teamwork (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that your staffing rating is currently a 2/5, what specific steps are you taking to ensure that residents receive consistent, attentive care throughout the day and night?
- 2I have read some conflicting feedback regarding staff teamwork and resident care; how do you foster a culture of accountability and compassion among your nursing team?
- 3Regarding the recent health inspection findings, what improvements have been implemented to ensure the highest standards of hygiene and sanitation, particularly in the dining and kitchen areas?
- 4How do you address concerns regarding resident safety and well-being to ensure that every individual feels protected and treated with dignity?
- 5What does a typical daily activity schedule look like to keep residents engaged and socially connected within the facility?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and communicating immediately with their family members?
Personalized based on this facility's data
Key Review Excerpts
“My Dad has been at this facility for over 2 years now and was in 2 others previously. ... Some of my favorite care givers work at this facility and truly care about the residents. This is not the newest or largest care center but it's very clean and doesn't smell like urin”
“My dad is a resident there and has always received excellent care. He is always clean and in a happy mood. The care he receives from the nursing staff is excellent. The director, Patty is always available and easy to work with.”
“Nope nope nope do not take you loved ones to this facility, kitchen is dirty with mold ceiling tiles are open, pot and pans that are being used are greasy with food stuck to them still, fridge has blood sitting in the bottom trays and plates has dried up food on them still.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
5
measures
8
measures
2
measures
Residents vaccinated for pneumonia
Residents with a long-term catheter
Residents on anti-anxiety or sleep medication
Residents who got a urinary tract infection
Residents who lost too much weight
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Village Health Care Center has 44 deficiencies across multiple surveys, with three complaint-triggered incidents where families reported concerns about physical restraints, food safety, and room assignments. The facility shows recurring problems in care planning and resident assessments, medication management, and infection control. While all issues were reportedly corrected, the pattern of repeated deficiencies in core care areas suggests ongoing operational challenges that families should carefully consider.
Apr 10, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 24, 2026Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Aug 28, 2025Routine6
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Apr 11, 2024Routine6
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Apr 11, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Feb 24, 2023Routine25
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Federal Penalties
Fine
Feb 24, 2026
$44,220
Ownership & Operations
Who Operates This Facility
Village Health Care Center
for profit
Ownership & Management
Owners
Montgomery, Colton
Owner
Montgomery, Taralee
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit thevillagehealthcarecenter.com
Medicare data downloads
Original nursing home datasets
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