Stone Bridge Center for Health & Rehabilitation
Strong Medicare quality ratings; families often praise dedicated resident ambassador program. Still worth an in-person visit.
based on 34 Google reviews
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What this means for your family
This facility is visually impressive and has a well-regarded Resident Ambassador program that helps bridge communication gaps. However, families should be aware of reports regarding inconsistent care for high-acuity needs and should conduct a thorough tour to observe staff responsiveness firsthand.
Google Reviews
Google Reviews
34 reviews on Google“Stone Bridge Center for Health & Rehabilitation receives highly polarized feedback, with many families praising the facility's cleanliness, beautiful grounds, and the dedicated Resident Ambassador program. However, critical concerns regarding patient neglect, lack of preparedness for high-acuity needs, and reports of verbal or physical abuse suggest significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated Resident Ambassador program
- Clean and well-maintained facility
- Friendly and approachable staff
- Effective rehabilitation therapy team
Concerns
- Allegations of patient neglect and slow response times (mentioned by 2 reviewers)
- Inadequate preparedness for high-acuity or heavier patients (mentioned by 2 reviewers)
- Reports of verbal or physical abuse (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a Resident Ambassador program; how does this role help new residents integrate into the daily social life and activities here?
- 2Given that you maintain a 72% response rate to online feedback, what is your internal process for addressing family concerns or complaints once they are brought to your attention?
- 3With the current CMS staffing rating, could you explain how you ensure consistent oversight and timely response times for residents who may need assistance throughout the night?
- 4How does your team assess and adapt care plans to ensure you are fully equipped to support residents who may have higher acuity or complex medical needs?
- 5In light of recent feedback regarding resident safety and interactions, what specific training or protocols do you have in place to ensure a respectful and secure environment for all residents?
- 6Since your rehabilitation therapy team is highlighted as a strength, how do you coordinate their efforts with the nursing staff to ensure a smooth recovery process for residents?
Personalized based on this facility's data
Key Review Excerpts
“My husband was recently a patient at Stone Bridge in Newtown on the rehabilitation floor.The staff were caring,friendly and professional.We were impressed with every department Admissions,Social Services,Doctor,Aprn,Physiatrist,Physical Therapy ,Nursing, and Certified nursing aides.”
“They drop alot of balls in being prepared. No follow up when things are needed. They are not prepared for heavier patients. My friend had to wear the same outfit night and day for 4 days because she hadn't other clothes.”
“The staff are rude, and neglect patients. Many times they have left my grandmother alone in her room for over 4 hours and ignore her when she rings the call bell.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
8
measures
5
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of repeated family complaints, with 30 of 75 deficiencies triggered by reports from residents or families. The most frequent issues involve protection from abuse and neglect, resident rights and dignity, and care planning. Recent surveys from 2024-2025 continue to show problems with abuse protection, accident prevention, and care planning, indicating persistent challenges despite the facility's corrections of past violations.
Jun 2, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jun 2, 2025Routine3
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Jul 3, 2024Complaint12
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 23, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nov 6, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 11, 2023Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Federal Penalties
Fine
Jun 2, 2025
$10,358
Ownership & Operations
Who Operates This Facility
Stone Bridge Center for Health & Rehabilitation
for profit
Chain Affiliation
National Health Care Associates
43 facilities nationwide
Chain avg rating: 3.0/5 · Rank 33 of 43
Ownership & Management
Owners
Mydert Holdings LLC
Owner · Organization
Zadun Holdings LLC
Owner · Organization
Cedar Hill Capital Associates LLC
Owner (parent company) · Organization
Ilana Ostreicher Family Trust
Owner (parent company) · Organization
Juniper Capital Associates LLC
Owner (parent company) · Organization
Marc Ephram Ostreicher Family Trust
Owner (parent company) · Organization
Oak Management Capital LLC
Owner (parent company) · Organization
Ysro Trust
Owner (parent company) · Organization
Ehrenfeld, Mindy
Owner (parent company)
Gilmartin, Thomas
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit stonebridgecenterhc.com
Medicare data downloads
Original nursing home datasets
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