The Carlotta
Families consistently rate this highly — reviewers highlight professional and welcoming sales/marketing team. Schedule a visit to confirm the fit.
based on 62 Google reviews
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What this means for your family
The Carlotta is an excellent choice for seniors seeking a high-end, amenity-rich lifestyle with a very welcoming sales and marketing team. However, if your loved one requires skilled nursing or rehabilitation, you must investigate the 'Springs at Carlotta' separately, as multiple families have reported severe neglect and lack of medical oversight in that specific wing.
Google Reviews
Google Reviews
62 reviews on Google“The Carlotta is highly regarded for its beautiful campus, welcoming atmosphere, and exceptional sales and marketing staff who make the touring process seamless. While many families praise the attentive nursing and high-quality amenities like the dog park and pools, there are serious, recurring allegations of neglect and poor communication regarding the affiliated skilled nursing wing, The Springs.”
Quality Themes
Tap a score for detailsStrengths
- Professional and welcoming sales/marketing team
- Beautifully maintained grounds and amenities
- Compassionate and attentive nursing staff
- High-quality dining and fresh food options
Concerns
- Neglect and poor care in the affiliated skilled nursing wing (The Springs) (mentioned by 3 reviewers)
- Difficulty communicating with management/staff regarding resident needs (mentioned by 2 reviewers)
- Staffing ratios and responsiveness during night shifts (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
The owner provides highly personalized and empathetic responses, often addressing specific details mentioned in the review. They handle negative feedback professionally by offering direct contact information and clarifying the distinction between business entities when necessary.
Questions for Your Tour
- 1We've heard such wonderful things about the dining experience here; could you tell us more about how the menus are planned and how fresh the ingredients are?
- 2The grounds here look absolutely beautiful; what kind of outdoor activities or strolls are available for residents to enjoy the scenery?
- 3Since we want to ensure seamless care, what is the best way for our family to communicate with the management team if we have specific updates regarding our loved one's needs?
- 4How does the nursing team manage resident care and responsiveness during the overnight hours to ensure everyone is safe and attended to?
- 5Could you explain the coordination of care between the continuing care side and the skilled nursing wing to ensure consistent quality across the entire campus?
- 6We noticed the management team is very engaged in responding to feedback; how does that culture of listening translate into day-to-day improvements for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The Carlotta stands out as an excellent option for senior living and deserves serious consideration. Plus, the food is absolutely outstanding!”
“The entire staff and management has surrounded my family with Love and care. We are forever Grateful”
“From the moment I walked in with my mother, I was in awe of the gorgeous lobby, cleaned to perfection, adorned with beautiful fresh flowers and a surprising welcoming sign on a table in the foyer, personalized with my name”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Jul 31, 2025OtherClean
The facility underwent an unannounced collateral visit on July 31, 2025. The Licensing Program Analyst observed that the facility was clean and well-maintained, with no immediate health or safety concerns noted. The visit concluded with no deficiencies cited.
Oct 14, 2024ComplaintClean
The facility underwent an unannounced annual required visit conducted by LPA Seo Jeon and Abdoulaye Zerbo. The inspection found the facility to be clean and well-maintained across all reviewed areas, including infection control, physical plant, food service, and record keeping. No deficiencies were cited during this visit.
Oct 14, 2024ComplaintClean
The facility underwent an unannounced annual required visit conducted by LPA Seo Jeon and Abdoulaye Zerbo. The inspection found the facility to be clean and well-maintained across all reviewed areas, including infection control, physical plant, food service, and record keeping. No deficiencies were cited during this visit.
Oct 14, 2024ComplaintClean
The facility underwent an unannounced annual required visit conducted by LPA Seo Jeon and Abdoulaye Zerbo. The inspection found the facility to be clean and well-maintained across all reviewed areas, including infection control, physical plant, food service, and record keeping. No deficiencies were cited during this visit.
Oct 14, 2024InspectionClean
The facility underwent an unannounced annual required visit conducted by LPA Seo Jeon and Abdoulaye Zerbo. The inspection found the facility to be clean and well-maintained across all reviewed areas, including infection control, physical plant, food service, and record keeping. No deficiencies were cited during this visit.
Oct 26, 2023OtherClean
The unannounced case management visit was conducted on 10/26/2023 to review documentation related to a recent resident death. The Licensing Program Analyst conducted a facility walk-through and interviews with staff and residents. No health or safety issues were found during the visit.
Sep 29, 2023OtherClean
The prelicensing inspection conducted on 09/29/2023 found no health or safety issues observed during the visit. The facility was reviewed for required documents, and general areas like the kitchen, laundry, and safety equipment were noted to be in good working order.
Aug 7, 2023OtherClean
The facility underwent an Office visit on August 7, 2023, for a Change of Ownership application. The administrator participated in a COMP II interview, confirming understanding of various regulations. No specific deficiencies were cited in the provided report content.
Ownership & Operations
Who Operates This Facility
Well Oak Ccrc Tenant LLC; Oakmont Et AL
JOHN BRENNAN
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit ivyliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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