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The Carlotta
Continuing Care in Palm Desert, CA
41-505 Carlotta Drive, Palm Desert, CA 92211
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The essentials for your family
About this listing: Catalog updated Aug 4, 2026. Current services and availability are unconfirmed.
| License status in source data | Active | Source records |
|---|---|---|
| Google reviews | 4.0 / 565 reviews | Public opinions; not a clinical assessment. Review feedback |
| Monthly cost | Not published | Ask for the full monthly cost, including care fees and one-time charges. |
| Payment options | Ask the provider | Payment details are not confirmed in our records. Ask about private pay, insurance, and assistance programs. |
| Availability | Confirm directly | We don't have live openings. Ask about current availability, waiting lists, and move-in timing. Reported capacity: 250 residents. This is not the number of openings. Contact information |
| Care & support | Continuing care | What this care includesUsually offers several levels of care in one community as needs change. This describes the care category. Confirm support for your family member's needs. Understand care types |
What this means for your family
Public Google reviewers rate The Carlotta highly. Reviewers highlight: professional and welcoming sales/marketing team, beautifully maintained grounds and amenities. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Your next step: feel prepared for the first call.
You don't need to know everything. Start with these questions.
- Can you meet my family member’s current care needs, and what happens if those needs change?
- What is the full monthly cost, including care fees, deposits, and services charged separately?
- Do you have availability, and which payment options do you accept?
3 more questions for your visit
- Who provides care during the day and overnight, and how do you handle medical emergencies?
- What would a typical day look like, and can we meet residents and their families?
- How will you keep our family informed and handle a concern we raise?
Google reviews
67 public Google reviews availableThe Carlotta is highly regarded for its beautiful campus, welcoming atmosphere, and exceptional sales and marketing staff who make the touring process seamless. While many families praise the attentive nursing and high-quality amenities like the dog park and pools, there are serious, recurring allegations of neglect and poor communication regarding the affiliated skilled nursing wing, The Springs.
Strengths
- Professional and welcoming sales/marketing team
- Beautifully maintained grounds and amenities
- Compassionate and attentive nursing staff
- High-quality dining and fresh food options
Concerns
- Neglect and poor care in the affiliated skilled nursing wing (The Springs) (mentioned by 3 reviewers)
- Difficulty communicating with management/staff regarding resident needs (mentioned by 2 reviewers)
- Staffing ratios and responsiveness during night shifts (mentioned by 2 reviewers)
What reviewers talk about
AI summaries of public opinions. These describe review sentiment, not verified care quality.
Staff experiences
The majority of reviews praise the kindness and professionalism of the assisted living staff.
Communication
While the sales team is praised, several reviewers noted difficulty reaching management regarding care issues.
Cleanliness
Reviewers frequently mention the facility is beautiful, clean, and well-maintained.
Food & dining
Multiple reviewers describe the food as outstanding, delicious, and well-prepared.
Daily activities
Amenities like the putting green, pools, and dog park are highlighted as great features.
See model sentiment scores and method
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
| Staff experiences | 8.0 / 10 |
|---|---|
| Communication | 4.0 / 10 |
| Cleanliness | 9.0 / 10 |
| Food & dining | 9.0 / 10 |
| Daily activities | 8.0 / 10 |
Rating trends
Tap a year to see what changed
| 5 stars | 46 |
|---|---|
| 4 stars | 5 |
| 3 stars | 0 |
| 2 stars | 3 |
| 1 star | 13 |
How they respond to reviews
97%response rateExcellent
The owner provides highly personalized and empathetic responses, often addressing specific details mentioned in the review. They handle negative feedback professionally by offering direct contact information and clarifying the distinction between business entities when necessary.
Key review excerpts
“The Carlotta stands out as an excellent option for senior living and deserves serious consideration. Plus, the food is absolutely outstanding!”
Prospective resident's family, 20255 of 5 stars
“The entire staff and management has surrounded my family with Love and care. We are forever Grateful”
Long-term resident's family, 20265 of 5 stars
Show all 4 excerpts
“From the moment I walked in with my mother, I was in awe of the gorgeous lobby, cleaned to perfection, adorned with beautiful fresh flowers and a surprising welcoming sign on a table in the foyer, personalized with my name”
Prospective resident's family, 20245 of 5 stars
“My experience with The Carlotta Assisted Living for my Spouse has been very positive. This community not only cares for the residence. They also care for family members….”
Long-term resident's spouse, 20255 of 5 stars
Source: 67 Google reviews in the current analysis setLatest review retrieval: Jul 4, 2026
State inspection history
State inspections
Source: CA Community Care Licensing Division
8total
Jul 31, 2025OtherNo deficiencies reportedNone
No deficiencies reported
The facility underwent an unannounced collateral visit on July 31, 2025. The Licensing Program Analyst observed that the facility was clean and well-maintained, with no immediate health or safety concerns noted. The visit concluded with no deficiencies cited.
Oct 14, 2024InspectionNo deficiencies reportedNone
No deficiencies reported
The facility underwent an unannounced annual required visit conducted by LPA Seo Jeon and Abdoulaye Zerbo. The inspection found the facility to be clean and well-maintained across all reviewed areas, including infection control, physical plant, food service, and record keeping. No deficiencies were cited during this visit.
Oct 14, 2024ComplaintNo deficiencies reportedNone
No deficiencies reported
The facility underwent an unannounced annual required visit conducted by LPA Seo Jeon and Abdoulaye Zerbo. The inspection found the facility to be clean and well-maintained across all reviewed areas, including infection control, physical plant, food service, and record keeping. No deficiencies were cited during this visit.
Oct 14, 2024ComplaintNo deficiencies reportedNone
No deficiencies reported
The facility underwent an unannounced annual required visit conducted by LPA Seo Jeon and Abdoulaye Zerbo. The inspection found the facility to be clean and well-maintained across all reviewed areas, including infection control, physical plant, food service, and record keeping. No deficiencies were cited during this visit.
Oct 14, 2024ComplaintNo deficiencies reportedNone
No deficiencies reported
The facility underwent an unannounced annual required visit conducted by LPA Seo Jeon and Abdoulaye Zerbo. The inspection found the facility to be clean and well-maintained across all reviewed areas, including infection control, physical plant, food service, and record keeping. No deficiencies were cited during this visit.
Oct 26, 2023OtherNo deficiencies reportedNone
No deficiencies reported
The unannounced case management visit was conducted on 10/26/2023 to review documentation related to a recent resident death. The Licensing Program Analyst conducted a facility walk-through and interviews with staff and residents. No health or safety issues were found during the visit.
Sep 29, 2023OtherNo deficiencies reportedNone
No deficiencies reported
The prelicensing inspection conducted on 09/29/2023 found no health or safety issues observed during the visit. The facility was reviewed for required documents, and general areas like the kitchen, laundry, and safety equipment were noted to be in good working order.
Aug 7, 2023OtherNo deficiencies reportedNone
No deficiencies reported
The facility underwent an Office visit on August 7, 2023, for a Change of Ownership application. The administrator participated in a COMP II interview, confirming understanding of various regulations. No specific deficiencies were cited in the provided report content.
Ownership & operations
Who operates this facility
| Owner / operator | Well Oak Ccrc Tenant LLC; Oakmont Et AL |
|---|---|
| Administrator | JOHN BRENNAN |
Contact
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Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
More contact options
- Provider website (opens in a new tab)
- Get directions (opens in a new tab)
- 41-505 Carlotta Drive, Palm Desert, CA 92211
Sources & records
State record details
| License number | 331881459 |
|---|---|
| Reported license status | active |
Confirm current status with CA Community Care Licensing Division. A direct record link is not available in this catalog.
- Google Maps (opens in a new tab)Photos, directions & neighborhood info
- Google Reviews (opens in a new tab)65 reviews from families & visitors
- Official Website (opens in a new tab)Visit ivyliving.com
EveryPlace is a research directory. Facility information is compiled from public sources: Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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