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Public Google reviewers rate this highly and often mention professional and welcoming sales/marketing team. Schedule a visit to confirm the fit.
based on 65 Google reviews
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Public Google reviewers rate The Carlotta highly. Reviewers highlight: professional and welcoming sales/marketing team, beautifully maintained grounds and amenities. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
The Carlotta is highly regarded for its beautiful campus, welcoming atmosphere, and exceptional sales and marketing staff who make the touring process seamless. While many families praise the attentive nursing and high-quality amenities like the dog park and pools, there are serious, recurring allegations of neglect and poor communication regarding the affiliated skilled nursing wing, The Springs.
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Distribution · 67 analyzed
The owner provides highly personalized and empathetic responses, often addressing specific details mentioned in the review. They handle negative feedback professionally by offering direct contact information and clarifying the distinction between business entities when necessary.
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Key Review Excerpts
“The Carlotta stands out as an excellent option for senior living and deserves serious consideration. Plus, the food is absolutely outstanding!”
“The entire staff and management has surrounded my family with Love and care. We are forever Grateful”
“From the moment I walked in with my mother, I was in awe of the gorgeous lobby, cleaned to perfection, adorned with beautiful fresh flowers and a surprising welcoming sign on a table in the foyer, personalized with my name”
Source: CA Community Care Licensing Division
The facility underwent an unannounced collateral visit on July 31, 2025. The Licensing Program Analyst observed that the facility was clean and well-maintained, with no immediate health or safety concerns noted. The visit concluded with no deficiencies cited.
The facility underwent an unannounced annual required visit conducted by LPA Seo Jeon and Abdoulaye Zerbo. The inspection found the facility to be clean and well-maintained across all reviewed areas, including infection control, physical plant, food service, and record keeping. No deficiencies were cited during this visit.
The facility underwent an unannounced annual required visit conducted by LPA Seo Jeon and Abdoulaye Zerbo. The inspection found the facility to be clean and well-maintained across all reviewed areas, including infection control, physical plant, food service, and record keeping. No deficiencies were cited during this visit.
The facility underwent an unannounced annual required visit conducted by LPA Seo Jeon and Abdoulaye Zerbo. The inspection found the facility to be clean and well-maintained across all reviewed areas, including infection control, physical plant, food service, and record keeping. No deficiencies were cited during this visit.
The facility underwent an unannounced annual required visit conducted by LPA Seo Jeon and Abdoulaye Zerbo. The inspection found the facility to be clean and well-maintained across all reviewed areas, including infection control, physical plant, food service, and record keeping. No deficiencies were cited during this visit.
The unannounced case management visit was conducted on 10/26/2023 to review documentation related to a recent resident death. The Licensing Program Analyst conducted a facility walk-through and interviews with staff and residents. No health or safety issues were found during the visit.
The prelicensing inspection conducted on 09/29/2023 found no health or safety issues observed during the visit. The facility was reviewed for required documents, and general areas like the kitchen, laundry, and safety equipment were noted to be in good working order.
The facility underwent an Office visit on August 7, 2023, for a Change of Ownership application. The administrator participated in a COMP II interview, confirming understanding of various regulations. No specific deficiencies were cited in the provided report content.
Well Oak Ccrc Tenant LLC; Oakmont Et AL
JOHN BRENNAN
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