Bel Air Care Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 27 Google reviews

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What this means for your family
This facility's nursing and rehab staff are highly regarded for their compassionate care and engagement. However, families should be aware of potential infrastructure limitations, such as shared bathrooms and phone connectivity issues, and should clarify communication protocols during the admission process.
Google Reviews
Google Reviews
27 reviews on Google“Bel Air Care Center receives polarized feedback, with many families praising the compassionate, attentive nursing staff and a clean, welcoming environment. However, significant concerns exist regarding communication, facility infrastructure like broken furniture, and reported issues with basic amenities such as phone access and private bathrooms in certain units.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Strong rehab therapy department
- Engaging activities and outings
Concerns
- Poor communication and responsiveness (mentioned by 2 reviewers)
- Inadequate facility infrastructure (broken furniture, lack of private bathrooms) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a strong rehab therapy department; how do you integrate those services into the daily routine for residents who are recovering from an injury?
- 2With 45 residents, how do you ensure that family members receive consistent updates and clear communication regarding their loved one's care plan?
- 3I see that you have a very active calendar of outings and events; could you walk me through what a typical social day looks like for a resident here?
- 4Regarding the facility infrastructure, what is your current plan for ongoing maintenance and room upgrades to ensure residents feel comfortable in their living spaces?
- 5In the event of a medical emergency, what is your protocol for stabilizing a resident and how quickly is the family typically notified?
- 6I noticed the facility responds to some online feedback; what is your preferred method for families to share concerns or suggestions so they can be addressed promptly?
Personalized based on this facility's data
Key Review Excerpts
“Everyone is extremely friendly, caring, and kind. They need to put more money into the broken furniture (chair and bed), but the staff makes up for the slack of the ownership.”
“They didn’t treat my mother like a resident, but as a true, genuine friend and human. They took on more responsibility which in return, helped me out tremendously.”
“The Residents are happy and always doing something fun like a runway show or singing karaoke. It's always a good time when I visit.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bel Air Care Center shows a concerning pattern of recurring safety and infrastructure deficiencies, particularly with fire safety systems, emergency exits, and smoke barriers appearing across multiple surveys from 2019 to 2025. The facility also has repeated issues with resident rights protections and infection control practices. While all deficiencies show correction dates, the persistence of similar problems suggests ongoing maintenance and oversight challenges that families should investigate during visits.
Mar 13, 2025Routine10
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Jul 7, 2022Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Jul 2, 2019Routine12
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Bel Air Care Center
for profit
Ownership & Management
Owners
Childs, David
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit belaircare.com
Medicare data downloads
Original nursing home datasets
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