Canterbury Villa of Alliance
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 38 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (10 vs median 8.0)
Bottom 25% in OH · Below recommended RN staffing · Low staff turnover (stable workforce) · Worst in FOUNDATIONS HEALTH SOLUTIONS chain · No penalties on record
What this means for your family
While the facility is praised for its community atmosphere and marketing team, there are recurring, serious reports of neglect regarding hygiene and responsiveness. If you are considering this facility, we strongly recommend unannounced visits during weekends or evenings to observe staffing levels and response times firsthand.
Google Reviews
Google Reviews
38 reviews on Google“Canterbury Villa of Alliance receives highly polarized feedback, with some families praising the compassionate staff and clean environment, while others report severe neglect and poor communication. Critical concerns include issues with hygiene, dietary management, and responsiveness to resident needs, particularly regarding call lights and assistance with daily living. Families should weigh the facility's positive reputation for marketing and community events against serious allegations of substandard care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Clean and well-maintained building
- Strong marketing and admissions support
- Active community engagement and events
Concerns
- Neglect regarding hygiene and toileting assistance (mentioned by 3 reviewers)
- Slow response times to call lights (mentioned by 2 reviewers)
- Poor communication and lack of family involvement in care decisions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 52 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding response times, what is the current protocol for ensuring call lights are answered promptly, especially during shift changes?
- 2I noticed the CMS staffing rating is currently lower; how do you ensure that residents receive consistent support with daily hygiene and toileting needs throughout the day and night?
- 3Since communication is a top priority for our family, what specific systems do you have in place to keep us involved in care decisions and updated on any changes in health status?
- 4The facility has a great reputation for community engagement and events; could you walk me through a typical week of activities and how you encourage residents to participate?
- 5With the current CMS health inspection ratings, what specific steps is the facility taking to improve oversight and ensure all health and safety standards are consistently met?
- 6Regarding medication management, what is your process for double-checking dosages and ensuring that residents receive their prescriptions exactly as ordered by their physicians?
Personalized based on this facility's data
Key Review Excerpts
“My mom was a resident of Canterbury on the Alzheimer's unit. She was there for a few years... My mom was well taken care of hair combed, clean teeth and she didn't smell like she did when she was living at Roselawn.”
“My grandpa is in the 2 wing an it was awful, I went to visit him an he was left on a bed pan for a half hour. his call light was on for over 20 minutes not once but twice”
“My Mom was left in diapers for long periods of time, unable to go to the bathroom by herself. When they took the wet diaper off, they left her on a soaking wet pad!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed four complaints triggering inspections, highlighting concerns about medication management, accident prevention, food safety, and family notification requirements. The facility shows recurring issues with fire safety systems, care planning, and accident hazard prevention across multiple surveys. While most deficiencies appear corrected, the pattern of complaint-driven investigations and repeated safety violations in similar areas suggests ongoing challenges with maintaining consistent care standards.
Feb 26, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 30, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Apr 10, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 17, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
May 13, 2024Routine10
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Apr 21, 2022Routine22
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Report COVID19 data to residents and families.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Ownership & Operations
Who Operates This Facility
Canterbury Villa of Alliance
for profit
Chain Affiliation
Foundations Health Solutions
63 facilities nationwide
Chain avg rating: 4.0/5 · Rank 59 of 60 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit canterbury-villa.net
Medicare data downloads
Original nursing home datasets
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