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Nursing HomeMedicaid Investigative

Louisville Gardens Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

4466 Lynnhaven Avenue Ne, Louisville, OH 4464199 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 10 Google reviews

5
4
3
2
1
Louisville Gardens Care Center Nursing Home in Louisville, OH — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (14 vs median 8.0)
  • High staff turnover (79%)
  • High RN turnover (77%)

Bottom 25% in OH · Below recommended RN staffing · Above average staffing · Very high staff turnover · Below chain average · $115,891 in fines

Source: Medicare data

What this means for your family

This facility is highly regarded for its compassionate staff and effective rehabilitation services, making it a strong candidate for those needing recovery support. While the feedback is overwhelmingly positive, families should be aware that parking can be limited, so plan your visits accordingly.

Google Reviews

Google Reviews

10 reviews on Google
Louisville Gardens Care Center receives strong praise for its compassionate nursing staff, effective physical therapy department, and engaging activities. Families and residents highlight the facility's ability to provide a supportive, home-like environment, particularly during difficult transitions like hospice care or post-surgery rehabilitation.

Quality Themes

Tap a score for details
Food9.0Staff10.0CleanN/AActivities9.0MedsN/AMemoryN/AComms8.0ValueN/A

Strengths

  • Compassionate and supportive nursing staff
  • Effective and dedicated physical therapy team
  • Engaging activities and social environment
  • Helpful and responsive administrative staff

Concerns

  • Limited parking availability for visitors

Rating Trends

Tap a year to see what changed

2344.82024(5)4.52025(4)4.02026(1)

Distribution · 10 analyzed

5
7
4
2
3
1
2
0
1
0

How They Respond to Reviews

70%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the administrative team is very responsive to feedback; how do you typically involve families in the care planning process?
  • 2With the physical therapy team being such a highlight for residents, how often will my loved one be able to work with them?
  • 3Could you tell me more about the daily social activities and how you keep residents engaged with one another?
  • 4What specific protocols do you have in place for handling medical emergencies or sudden changes in health during the night?
  • 5I've heard great things about the compassion of the nursing staff; how do you ensure that level of care remains consistent during shift changes?
  • 6Since parking can sometimes be a bit tight, do you have any tips or designated areas for frequent visitors like us?

Personalized based on this facility's data


Key Review Excerpts

Louisville Gardens partnered with Crossroads Hospice to care for our brother during his final days. Everyone on their team - their nurses, maintenance staff, aides, and administration were very compassionate, helpful and supportive.

Hospice family member · 2026★★★★

I can truly say my father has been blessed to be at this amazing nursing home. He was extremely nervous about being in a nursing home but everyone's kindness and helpfulness cured that.

Long-term resident's family · 2025★★★★★

friendly employees , friendly residents , great food ! there is lots for us to do here while rehabbing! They give us nightly snacks!

Rehab patient · 2024★★★★★
Source: 10 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.50hrs
66%
Registered nurses for medical care
Total Nursing
4.18hrs
OK
All nurses + aides combined
Staff Turnover
78%
Lower is better (< 30% = good)
RN Turnover
100%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

7

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility6.8%
Better than Avg
Here
6.8%
US
12.1%
OH
28.2%
Stark
29.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility38.7%
Worse than Avg
Here
38.7%
US
19.5%
OH
25.4%
Stark
28.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.8%
Better than Avg
Here
5.8%
US
15.3%
OH
6.9%
Stark
9.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility13.8%
Better than Avg
Here
13.8%
US
19.4%
OH
21.6%
Stark
23.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.5%
Better than Avg
Here
6.5%
US
15.4%
OH
9.4%
Stark
9.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.6%
Mixed vs Avgs
Here
8.6%
US
14.4%
OH
5.8%
Stark
7.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility38.8%
Worse than Avg
Here
38.8%
US
81.8%
OH
78.4%
Stark
71.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility40.7%
Worse than Avg
Here
40.7%
US
79.7%
OH
75.6%
Stark
71.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.0%
Worse than Avg
Here
2.0%
US
1.6%
OH
1.2%
Stark
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
2penalties
Above state avg (10.1)
21 complaint-triggered
$115,891 in fines

Louisville Gardens Care Center has substantial quality concerns, with 69 deficiencies across 9 surveys and multiple families filing complaint reports. The facility shows persistent problems in nursing staffing, wound care and pressure ulcer prevention, and administrative oversight across multiple years. While the facility corrects most deficiencies when cited, the recurring patterns in core care areas like adequate nursing coverage and wound prevention suggest ongoing operational challenges that warrant careful consideration.

Dec 11, 2025Complaint
4
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 4, 2025Complaint
4
0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Sep 4, 2025Routine
9
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Apr 16, 2025Complaint
1
0680Minimal · WidespreadCorrected

Quality of Life and Care Deficiencies

Ensure the activities program is directed by a qualified professional.

Jan 28, 2025Complaint
1
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Mar 11, 2024Complaint
7
0600Immediate jeopardy · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0732Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0837Potential for harm · WidespreadCorrected

Administration Deficiencies

Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Federal Penalties

Fine

Nov 15, 2023

$115,891

Payment Denial

Nov 15, 2023

56-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Louisville Gardens Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Cch Healthcare

Chain Size

32 facilities nationwide

Chain avg rating: 2.5/5 · Rank 20 of 32

Ownership & Management

Owners

Capital Holdings Trust

Owner · Organization

95%

Key personnel

Stern, JacobManaging Control - Governing BodyCch Healthcare Oh LLCManagerCameron, RobertManagerMcclain, BrianManagerStern, JacobManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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