Louisville Gardens Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 10 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (14 vs median 8.0)
- High staff turnover (79%)
- High RN turnover (77%)
Bottom 25% in OH · Below recommended RN staffing · Above average staffing · Very high staff turnover · Below chain average · $115,891 in fines
What this means for your family
This facility is highly regarded for its compassionate staff and effective rehabilitation services, making it a strong candidate for those needing recovery support. While the feedback is overwhelmingly positive, families should be aware that parking can be limited, so plan your visits accordingly.
Google Reviews
Google Reviews
10 reviews on Google“Louisville Gardens Care Center receives strong praise for its compassionate nursing staff, effective physical therapy department, and engaging activities. Families and residents highlight the facility's ability to provide a supportive, home-like environment, particularly during difficult transitions like hospice care or post-surgery rehabilitation.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and supportive nursing staff
- Effective and dedicated physical therapy team
- Engaging activities and social environment
- Helpful and responsive administrative staff
Concerns
- Limited parking availability for visitors
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the administrative team is very responsive to feedback; how do you typically involve families in the care planning process?
- 2With the physical therapy team being such a highlight for residents, how often will my loved one be able to work with them?
- 3Could you tell me more about the daily social activities and how you keep residents engaged with one another?
- 4What specific protocols do you have in place for handling medical emergencies or sudden changes in health during the night?
- 5I've heard great things about the compassion of the nursing staff; how do you ensure that level of care remains consistent during shift changes?
- 6Since parking can sometimes be a bit tight, do you have any tips or designated areas for frequent visitors like us?
Personalized based on this facility's data
Key Review Excerpts
“Louisville Gardens partnered with Crossroads Hospice to care for our brother during his final days. Everyone on their team - their nurses, maintenance staff, aides, and administration were very compassionate, helpful and supportive.”
“I can truly say my father has been blessed to be at this amazing nursing home. He was extremely nervous about being in a nursing home but everyone's kindness and helpfulness cured that.”
“friendly employees , friendly residents , great food ! there is lots for us to do here while rehabbing! They give us nightly snacks!”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Louisville Gardens Care Center has substantial quality concerns, with 69 deficiencies across 9 surveys and multiple families filing complaint reports. The facility shows persistent problems in nursing staffing, wound care and pressure ulcer prevention, and administrative oversight across multiple years. While the facility corrects most deficiencies when cited, the recurring patterns in core care areas like adequate nursing coverage and wound prevention suggest ongoing operational challenges that warrant careful consideration.
Dec 11, 2025Complaint4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 4, 2025Complaint4
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 4, 2025Routine9
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Apr 16, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Jan 28, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Mar 11, 2024Complaint7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Nov 15, 2023
$115,891
Payment Denial
Nov 15, 2023
56-day denial
Ownership & Operations
Who Operates This Facility
Louisville Gardens Care Center
for profit
Chain Affiliation
Cch Healthcare
32 facilities nationwide
Chain avg rating: 2.5/5 · Rank 20 of 32
Ownership & Management
Owners
Capital Holdings Trust
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit louisvillegardenshc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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