Crandall Nursing Home
Strong Medicare quality ratings; families often praise historically praised nursing staff. Still worth an in-person visit.
based on 12 Google reviews
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What this means for your family
Recent reviews indicate a significant decline in care quality, with multiple families reporting that basic needs are not being met. We strongly recommend scheduling an unannounced tour and speaking directly with current staff and families before making a decision, as the most recent feedback is consistently critical.
Google Reviews
Google Reviews
12 reviews on Google“Crandall Nursing Home faces significant criticism regarding the quality of care provided to residents, with multiple family members expressing deep dissatisfaction and a desire to move their loved ones elsewhere. While some historical reviews mention positive interactions with nursing staff, recent feedback from 2025 highlights concerns about incompetence and an inability to meet basic care needs.”
Quality Themes
Tap a score for detailsStrengths
- Historically praised nursing staff
- Some dedicated individual aides and nurses
Concerns
- Inadequate quality of care and failure to meet basic resident needs (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that your CMS staffing rating is excellent, how do you ensure that this high level of staffing translates into consistent, personalized attention for each resident's daily needs?
- 2I noticed some feedback regarding the consistency of care; what specific protocols do you have in place to ensure that basic daily needs are met promptly for every resident?
- 3With your 5-star CMS rating, what are some of the specific programs or activities you offer that you feel truly set the daily quality of life here apart?
- 4How does your clinical team coordinate with families when there is a change in a resident's health status, and what is your process for handling urgent medical needs?
- 5I see that you have addressed some feedback online; how do you use family input to make tangible improvements to the care experience at Crandall?
- 6Regarding the recent health inspection results, could you walk me through the steps you have taken to address those specific findings and prevent them from recurring?
Personalized based on this facility's data
Key Review Excerpts
“There are a few aides and nurses that really try but the sub par care given to my mother doesnt meet basic needs . I wish i could take her home as i feel my family has done a much better job for the last several years then they can ever do there.”
“I was very impressed by the care that my aunt received at Crandall. I’m place a relative there soon.”
“If i could give a minus 2 stars i would. I have never seen such incompetence especially in a place where we put our trust in people to take care of our loved ones.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Crandall Nursing Home shows a concerning pattern of persistent safety and care issues, with families filing complaints about accident prevention and care quality that recur across multiple surveys. The facility struggles most with fire safety systems, accident prevention, and basic care delivery. While most deficiencies show correction dates, the repeated nature of safety violations and complaint-triggered citations suggest ongoing operational challenges that families should carefully evaluate.
Jan 15, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 20, 2025Routine7
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 16, 2025Complaint1
Nursing and Physician Services Deficiencies
Provide or arrange emergency care by a doctor 24 hours a day.
May 11, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 1, 2022Routine11
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Sep 26, 2019Routine16
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have restrictions on the use of flammable curtains.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Ownership & Operations
Who Operates This Facility
Crandall Nursing Home
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit crandallmedicalcenter.com
Medicare data downloads
Original nursing home datasets
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