Ayden Healthcare of Fairfield
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 124 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (24 vs median 8.0)
- High staff turnover (55%)
Bottom 25% in OH · Critically understaffed (RN) · Below chain average · $141,833 in fines
What this means for your family
This facility has a history of severe operational issues, most notably recurring bed bug infestations and a consistent failure to maintain communication with families. While some residents report positive experiences with specific staff members and the therapy team, the frequency of reports regarding neglect and unsanitary conditions makes this a high-risk choice. We strongly advise families to conduct an unannounced visit and specifically inspect rooms for cleanliness before considering admission.
Google Reviews
Google Reviews
124 reviews on Google“Ayden Healthcare of Fairfield (formerly Heartland of Woodridge) is a facility with deeply polarized reviews, ranging from high praise for individual staff members to severe allegations of neglect. Families frequently report critical issues regarding hygiene, including recurring bed bug infestations and poor sanitation, alongside significant communication barriers where staff fail to answer phones or return messages. While some residents and families highlight a caring therapy department and specific helpful administrators, the overall pattern suggests a facility struggling with consistent care standards and operational transparency.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and helpful therapy department
- Specific administrative staff noted for problem-solving
- Compassionate individual nursing and aide staff
- Welcoming environment for some long-term residents
Concerns
- Recurring bed bug infestations (mentioned by 6 reviewers)
- Unresponsive communication (phones not answered, no callbacks) (mentioned by 8 reviewers)
- Poor hygiene and sanitation (soiled bedding, dirty rooms) (mentioned by 7 reviewers)
- Inadequate staffing levels and slow call light response (mentioned by 5 reviewers)
- Missing personal belongings and clothing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 127 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent feedback regarding facility cleanliness, what is your current protocol for ensuring rooms and linens are sanitized on a daily basis?
- 2I noticed there have been concerns regarding pest control; could you walk me through your facility's ongoing prevention and treatment schedule for bed bugs?
- 3Communication is very important to our family; what is the best way to ensure we receive timely updates from nursing staff, and who is our primary point of contact if we have trouble reaching someone by phone?
- 4With the current staffing levels, what is your standard response time for call lights, and how do you ensure residents receive timely assistance with personal hygiene and daily needs?
- 5We are concerned about the security of personal belongings; what measures do you have in place to track and protect clothing and items brought into the facility?
- 6How does your therapy department coordinate with the nursing team to ensure that the progress made during rehabilitation is maintained throughout the rest of the day?
Personalized based on this facility's data
Key Review Excerpts
“My 85 yr old mother was there for 2 days and she died under Buckeye Forest Fairfield care. I was never given any information what happened and the nurse that last saw my mother was whispering to me so quietly I couldn't understand a word she was saying.”
“The food and the care here is horrible now and gets worse every day. I would move my mother but I'm afaid the move would do more harm than good at her age.”
“I’ve been here about 7 months now and it has been a joy watching the residents make friends and build relationships with each other, a very friendly communist. Relationships are what makes a community.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
10
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints against this facility, resulting in 28 complaint-triggered deficiencies across recurring issues with nutrition and food service, cleanliness and facility environment, and medication management. Problems include inadequate nutrition, medication errors, pest control failures, and cleanliness concerns, with some issues persisting across multiple years despite reported corrections.
Jan 12, 2026Complaint5
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 6, 2024Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 18, 2024Complaint4
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Sep 18, 2024Routine31
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Aug 14, 2023Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Aug 4, 2023Complaint3
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Federal Penalties
Fine
Aug 4, 2023
$141,833
Payment Denial
Aug 4, 2023
1-day denial
Ownership & Operations
Who Operates This Facility
Ayden Healthcare of Fairfield
for profit
Chain Affiliation
Ayden Healthcare
11 facilities nationwide
Chain avg rating: 2.5/5 · Rank 9 of 11
Ownership & Management
Owners
Kazarnovsky, Solomon
Owner
Stein, Abba
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
124 reviews from families & visitors
Official Website
Visit buckeyeforestfairfield.com
Medicare data downloads
Original nursing home datasets
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