Majestic Care of Fairfield LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 91 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 8.0)
Bottom 25% in OH · Below recommended RN staffing · Below chain average · No penalties on record
What this means for your family
This facility has received multiple, highly serious reports of neglect and safety failures in its skilled nursing and memory care units. While some families report positive experiences in assisted living, the recurring pattern of ignored call lights and poor fall management is a critical red flag. We strongly recommend looking at other options or, if you must proceed, ensuring you have independent, constant monitoring in place for your loved one.
Google Reviews
Google Reviews
91 reviews on Google“Majestic Care of Fairfield faces severe, recurring allegations of neglect, understaffing, and poor communication, with multiple families reporting incidents of residents being left on the floor after falls and experiencing inadequate hygiene. While a minority of reviewers, particularly in the assisted living section, praise specific staff members for their responsiveness, the facility is currently the subject of serious safety concerns and legal scrutiny. Families considering this facility should be aware of the stark contrast between the positive experiences in assisted living and the distressing reports from the skilled nursing and memory care units.”
Quality Themes
Tap a score for detailsStrengths
- Responsive assisted living management
- Some dedicated individual staff members
- In-house hemodialysis services
Concerns
- Severe understaffing leading to long call-light response times (mentioned by 9 reviewers)
- Neglect regarding fall prevention and post-fall assessment (mentioned by 6 reviewers)
- Poor quality, cold, or inedible food (mentioned by 5 reviewers)
- Lack of communication and failure to return family calls (mentioned by 5 reviewers)
- Theft or loss of resident personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 94 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the management is very active in responding to feedback online; how do you typically communicate with families regarding daily updates or changes in a resident's care?
- 2With the in-house hemodialysis services available, how do you coordinate specialized medical care and ensure all medication management needs are met during treatments?
- 3What specific protocols are in place to ensure staff can respond quickly to call lights and provide timely assistance during busy shifts?
- 4Can you tell me more about your current processes for fall prevention and how the team conducts assessments immediately following an incident?
- 5What does a typical daily menu look like, and how do you ensure meals are served warm and meet the nutritional needs of the residents?
- 6How do you manage the security of residents' personal belongings to prevent any loss or misplaced items within the facility?
Personalized based on this facility's data
Key Review Excerpts
“My mother was left on the floor with her call light going off from 5:11p-6:48p. She died less than 3 weeks later.”
“The response times for basic care were extremely slow (over an hour for a call light), (7 minutes when told verbally that the patient was experiencing shortness of breath).”
“I had a camera in her room and had multiple issues with staff moving and covering up the camera. I reported it to management on 3/19/24 and they allowed the same staff members to care for my grandma that same evening.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing 21 complaint-triggered deficiencies across multiple care areas. The most recurring problems involve infection control, medication management, and resident assessments, with infection control issues appearing repeatedly in 2020, 2023, and 2024. Additional complaints covered financial protection, pressure ulcer prevention, and mental health services. While all deficiencies show correction dates, the repeated infection control violations and high volume of family complaints suggest ongoing quality concerns that warrant careful consideration during your visit.
Mar 18, 2025Complaint1
Administration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
Mar 11, 2025Complaint1
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Sep 9, 2024Complaint3
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jun 24, 2024Complaint3
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Mar 13, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 1, 2024Complaint2
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Ownership & Operations
Who Operates This Facility
Majestic Care of Fairfield LLC
for profit
Chain Affiliation
Majestic Care
35 facilities nationwide
Chain avg rating: 2.6/5 · Rank 15 of 34
Ownership & Management
Owners
Rb Snf Operations Holdings LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
91 reviews from families & visitors
Official Website
Visit majesticcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Parkside Nursing and Rehabilitation Center
1.5 miNursing Home · Fairfield, OH
Ayden Healthcare of Fairfield
2.7 miNursing Home · Fairfield, OH
Gateway Springs Health Campus
3.2 miNursing Home · Hamilton, OH
Doverwood Village
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Birchwood Care Center
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Maple Knoll Village
4.8 miNursing Home · Cincinnati, OH