Maple Knoll Village
Strong Medicare quality ratings; families often praise vibrant, active community atmosphere. Still worth an in-person visit.
based on 62 Google reviews
Watch Maple Knoll Village
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Maple Knoll Village is an excellent choice for independent living, offering a rich social environment and high-quality amenities. However, if you are considering the Bodmann Pavilion for skilled nursing or rehab, proceed with caution; families should specifically inquire about current staffing ratios and request a tour of the nursing units to assess responsiveness firsthand.
Google Reviews
Google Reviews
62 reviews on Google“Maple Knoll Village offers a vibrant, resort-like community for independent living with a wide array of activities and amenities that many long-term residents praise. However, the skilled nursing facility, specifically the Bodmann Pavilion, faces significant criticism regarding understaffing, slow response times for basic care, and administrative communication issues. Families should be aware of the stark contrast between the positive independent living experience and the reported challenges in the higher-acuity care units.”
Quality Themes
Tap a score for detailsStrengths
- Vibrant, active community atmosphere
- Wide variety of social activities and wellness programs
- Beautiful, well-maintained campus
- Friendly and welcoming staff in independent living
Concerns
- Chronic understaffing in skilled nursing (mentioned by 4 reviewers)
- Slow response times for call buttons and basic care (mentioned by 2 reviewers)
- Poor administrative communication and follow-up (mentioned by 3 reviewers)
- High cost relative to quality of care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the active social calendar here, how do you ensure residents in skilled nursing get the same opportunities to participate in campus events as those in independent living?
- 2I noticed the staffing rating is a 3/5; could you walk me through how your team manages call-button response times during peak hours or shift changes?
- 3We appreciate how responsive the team is to online feedback; how do you translate that same level of communication to families when there is an urgent change in a resident's health status?
- 4With six state violations noted in the past year, what specific steps has the administration taken to address those concerns and improve the quality of care?
- 5How do you balance the high cost of care with ensuring that staffing levels remain consistent enough to provide timely, personalized attention to every resident?
- 6Can you describe the process for how family members can best stay in the loop with the administrative team regarding their loved one's care plan?
Personalized based on this facility's data
Key Review Excerpts
“The staff members were friendly enough but a 45 minute wait (on more than one occasion) when a call button is pushed to get help to go to the bathroom is not acceptable.”
“Bodman Pavillion Long Term Skilled Nursing Care is marginal at best. Facility is short staffed and the care reflects this. Calls to the SNF Administrator not returned.”
“I enjoy an active lifestyle participating in the various activities both on and off campus. We have many social activities, outings and overnight trips to various locations, an opportunity to volunteer your services, an on campus Bistro, and a wellness center.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Maple Knoll Village has recurring issues with fire safety systems and medication management across multiple surveys, though all deficiencies have been corrected. Families have filed complaints resulting in findings related to accident prevention and abuse reporting procedures. The facility shows a pattern of safety-related violations, particularly with sprinkler systems and electrical safety, but demonstrates responsiveness in addressing identified problems.
Sep 25, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 21, 2023Routine11
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 24, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jan 16, 2020Routine14
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 7, 2018Routine19
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Maple Knoll Village
nonprofit
Ownership & Management
Owners
Bhi Retirement Communities INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit mapleknoll.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Veranda Gardens & Assisted Living
4.7 miNursing Home · Cincinnati, OH
Triple Creek Retirement Community
4.9 miNursing Home · Cincinnati, OH
Lakeridge Villa Health Care Center
6.8 miNursing Home · Cincinnati, OH
Astoria Place of Silverton
7.1 miNursing Home · Cincinnati, OH
Glen Meadows
7.1 miNursing Home · Hamilton, OH
The Laurels of Hamilton
7.4 miNursing Home · Hamilton, OH