Veranda Gardens & Assisted Living
Strong Medicare quality ratings; families often praise beautiful, well-maintained facility. Still worth an in-person visit.
based on 101 Google reviews
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What this means for your family
While the facility is physically attractive and some families report compassionate care, the recurring reports of neglect, poor hygiene, and communication failures are serious red flags. If you consider this facility, conduct an unannounced visit to the back floors and ask specifically about current staffing ratios and the recent turnover of management.
Google Reviews
Google Reviews
101 reviews on Google“Veranda Gardens & Assisted Living presents a stark contrast in experiences, with many reviewers praising the physical beauty of the building and the kindness of specific staff members. However, frequent reports of severe neglect, poor hygiene, understaffing, and significant communication barriers suggest inconsistent care standards that have fluctuated over the years.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained facility
- Compassionate and attentive individual staff members
- Positive experiences with respite and short-term stays
- Responsive management for some families
Concerns
- Unresponsive communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Poor hygiene, including odors of urine and feces and dirty floors (mentioned by 4 reviewers)
- Understaffing leading to neglect and slow response times (mentioned by 6 reviewers)
- High turnover of management and nursing staff impacting care quality (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 102 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding communication, what is the best way for family members to receive timely updates on their loved one's daily status?
- 2I noticed some concerns regarding facility cleanliness; could you walk me through your daily housekeeping schedule and how you maintain hygiene in resident living areas?
- 3With the current staffing levels, how do you ensure that residents receive prompt assistance when they use their call lights or need help with daily tasks?
- 4How does your leadership team work to maintain consistency in care given the recent turnover in nursing and management staff?
- 5What specific programs or daily activities are currently in place to keep residents engaged and active within the community?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and notifying the family, especially during overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“My mother walked in to this facility in October 2020, and by December the first time I got to see her she was flat on her back in bed, wasn’t opening her eyes, could barely speak anymore. My mom fell 4 times in 3 months here out of her bed.”
“My father passed away yesterday but the care and respect they gave him is the reason I’m writing this review... When he passed he was draped in an American flag ( he was a vet) and the staff saluted him ans his body was leaving, some were crying.”
“The management staff was awesome until the past couple of months when literally the majority of upper management left within weeks of each other and a new team was brought in who are rude, incompetent, unprofessional and continually violate nursing home policies.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing multiple complaints that triggered inspections, primarily involving nursing staffing, care planning, safety hazards, and food safety. The facility has had persistent issues across key areas including nursing adequacy, accident prevention, medication management, and nutrition services that have recurred across multiple surveys from 2021 through 2024. While all deficiencies show correction dates, the repeated nature of problems in critical care areas warrants careful consideration before visiting.
Jan 20, 2026Routine4
Resident Rights Deficiencies
Give residents a notice of rights, rules, services and charges.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jan 20, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nov 18, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 12, 2024Routine12
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 22, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Feb 27, 2024Complaint2
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Federal Penalties
Fine
Oct 12, 2024
$30,715
Ownership & Operations
Who Operates This Facility
Veranda Gardens & Assisted Living
for profit
Chain Affiliation
Foundations Health Solutions
63 facilities nationwide
Chain avg rating: 4.0/5 · Rank 57 of 60
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
101 reviews from families & visitors
Official Website
Visit verandagardens.net
Medicare data downloads
Original nursing home datasets
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