Alois Alzheimer Center
Strong Medicare quality ratings; families often praise specialized dementia-focused care model. Still worth an in-person visit.
based on 58 Google reviews
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What this means for your family
While some families report a positive, person-centered experience, there is a consistent pattern of complaints regarding understaffing and poor communication. We strongly advise you to conduct an unannounced visit during the weekend or evening hours to observe staffing levels and facility hygiene for yourself before making a commitment.
Google Reviews
Google Reviews
58 reviews on Google“Alois Alzheimer Center receives highly polarized feedback, with some families praising the staff as compassionate and knowledgeable, while others report severe concerns regarding neglect, poor hygiene, and administrative dismissiveness. While long-term residents' families often highlight a person-centered approach and a clean environment, critics frequently cite issues with understaffing, lack of communication, and inadequate care for patients' basic needs. Families considering this facility should be aware of the significant disparity between the glowing testimonials and the serious allegations of neglect.”
Quality Themes
Tap a score for detailsStrengths
- Specialized dementia-focused care model
- Knowledgeable and professional administrative staff
- Clean and well-maintained facility environment
- Compassionate individual nursing staff members
Concerns
- Chronic understaffing leading to poor patient care (mentioned by 5 reviewers)
- Unsanitary conditions and persistent smell of urine (mentioned by 3 reviewers)
- Dismissive or rude management and lack of communication (mentioned by 4 reviewers)
- Inadequate patient hygiene and neglect of basic needs (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 97 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the specialized focus on dementia care here, what specific daily activities or engagement programs are in place to keep residents active and stimulated?
- 2How does your leadership team ensure consistent communication with families regarding changes in a resident's health or daily status?
- 3I noticed some concerns regarding facility cleanliness; could you walk me through your daily housekeeping schedule and how you maintain a fresh environment in the living areas?
- 4With the current staffing levels, what protocols are in place to ensure that every resident receives timely assistance with their basic hygiene and daily needs?
- 5How do you handle medical emergencies or urgent medication management needs during the evening and overnight hours?
- 6I see that management has been working on improving service; what steps are you currently taking to foster a more responsive and supportive environment for both residents and their families?
Personalized based on this facility's data
Key Review Excerpts
“The staff at the Alois Alzheimer's Center are angels on earth. They truly care about the residents and treat them and the families with the utmost respect, compassion and kindness.”
“The staff is the laziest of the lazy. Random patients just walking around like zombies into other patients rooms, going through their belongings. Activities are few and far between.”
“Believe the bad reviews and question the good. If you are faced with this place as your only option for your loved one exhaust all other avenues. I am still haunted by how my loved one was treated.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
9
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 17 deficiencies across 3 surveys with families filing complaints about resident transfer notifications and bed-hold policies. The main problem areas are fire safety systems, medication management, and care planning. All deficiencies show correction dates, but fire safety issues have persisted across multiple surveys, appearing in both 2022 and 2025 inspections, suggesting ongoing challenges with safety compliance.
Sep 18, 2025Routine7
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Sep 6, 2023Complaint2
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Sep 22, 2022Routine8
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ownership & Operations
Who Operates This Facility
Alois Alzheimer Center
for profit
Chain Affiliation
Health Care Management Group
7 facilities nationwide
Chain avg rating: 3.3/5 · Rank 1 of 7 (Best)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit alois.com
Medicare data downloads
Original nursing home datasets
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