Sanctuary Pointe Nursing & Rehabilitation Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 127 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and clean environment, making it a common choice for short-term rehab. However, families should be aware of consistent reports regarding slow response times and neglect, particularly during off-hours. We strongly recommend visiting during the weekend or evening to observe staffing levels firsthand before making a decision.
Google Reviews
Google Reviews
127 reviews on Google“Sanctuary Pointe receives polarized feedback, with many families praising the facility's cleanliness and the effectiveness of the physical and occupational therapy teams. However, a significant number of reviewers report severe concerns regarding neglect, long wait times for call lights, and inconsistent nursing care, particularly during nights and weekends. Potential families should carefully weigh the positive reports of rehab success against the recurring complaints about staffing levels and basic hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, modern, and well-maintained facility
- Welcoming and professional front desk staff
- Compassionate and attentive nursing staff (cited by many)
Concerns
- Slow or non-existent response to call lights (mentioned by 12 reviewers)
- Inadequate hygiene and toileting assistance (mentioned by 8 reviewers)
- Understaffing, especially on nights and weekends (mentioned by 7 reviewers)
- Poor quality or late food service (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 130 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's size of 124 residents, what is your specific process for ensuring call lights are answered promptly, especially during evening and weekend shifts?
- 2I noticed the facility has a strong reputation for physical and occupational therapy; how do you integrate these services into a resident's daily routine to ensure they stay active?
- 3Could you walk me through your current protocol for assisting residents with personal hygiene and toileting to ensure their comfort and dignity are consistently maintained?
- 4How does your team manage medication administration, and what steps do you take to ensure accuracy and timely delivery for residents?
- 5We understand that dining is a key part of daily life; what measures are in place to ensure food quality and timely service for residents who may have specific dietary needs?
- 6In the event of a medical emergency, what is your facility's process for stabilizing a resident and communicating with family members after hours?
Personalized based on this facility's data
Key Review Excerpts
“The staff have been amazing and attentive to his needs. The staff went out of their way to find ways to get him to eat. To date his weight has improved and he is more alert and able to interact with us.”
“My mom was in a wet bed the first day but it was quickly addressed once I spoken to director of nursing about my concerns didn't happen again at least not on my watch.”
“The only bright spot is the physical therapist who is contracted thru another company. She was also left to sit in a wheelchair for 2 hours by an OT and was in pain due to the reasons she”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing 13 complaints over 3 years about serious care issues including medication management, family notification failures, and pain management problems. The most recurring deficiencies involve medication safety, building safety systems, and communication with families about resident conditions. While the facility corrects issues when cited, the repeated medication problems and persistent pattern of family complaints about care quality suggest ongoing operational challenges that warrant careful evaluation during any visit.
Apr 25, 2024Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Dec 12, 2023Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Aug 3, 2023Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Apr 6, 2023Complaint10
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide immediate access to any resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 12, 2020Routine17
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Feb 7, 2019Routine15
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Sanctuary Pointe Nursing & Rehabilitation Center
for profit
Chain Affiliation
Caring Place Healthcare Group
5 facilities nationwide
Chain avg rating: 4.2/5 · Rank 4 of 5 (Worst)
Ownership & Management
Owners
Chase M. Kohn Irrevocable Trust
Owner · Organization
Irrevocable Trust Agreement of Barry a. Kohn
Owner · Organization
Kohn, Chase
Owner (parent company)
Kohn, Patsy
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
127 reviews from families & visitors
Official Website
Visit caringplacehcg.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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